Hgmt5120-10

Front 1

List 2 categories of management Information Systems

Back 1

1) Administrative and financial systems (cost control & productivity enhancements; utilization analyses & demand estimation)
2) Clinical and medical systems

Front 2

* List the five basic steps in the control process.
10-2

Back 2

1. define desired results
2. establish predictors
3. establish standards
4. establish information & feedack networks
e. evaluate information/take corrective action

Front 3

A ---- is a generic term that refers to a "specifically designed communication system in which data are gathered, stored,analyzed, formulated & reported to managers".

Back 3

Management Information system (MIS)

Front 4

True or false
Objectivity is a desireable quality for an effective control system.

Back 4

True

(pg 10-3)

Front 5

The focus of Quality Improvement:

Back 5

1. is tied to the philosophy of the hospital.
2. Improved performance of professionals protects the patient.
3. the focus is improving the quality of patient care.
4. Standards and performance criteria are used to measure quality of care.
5. Continuous monitoring of problem resolution areas prevents future losses or injuries.
6. Surveillance for non-compliance with goals objectives, standards etc. utilizing steps in the quality improvement process of: problem identification, assessment, intervention (corrective action); follow-up and report findings.

Front 6

* _____ reality and _____ reality are characteristics of effective control systems.

Back 6

organizational
economic

Front 7

* List the 4 main types of control & identify examples of each from your own organization

Back 7

1) preaction controls - p&p
2) steering controls - committees
3) screening controls - yes/no
4) postaction controls - incident report reviews

Front 8

True or false
The review of incident reports os an example of postaction control.

Back 8

True

Front 9

---- budgets indicate the goods and services the organization expects to consume in the budget period.

Back 9

Operating

Front 10

True or False
The first step in the control process is to measure the performance

Back 10

False
The first step is to set the standards for performance, based on planning objectives.

Front 11

The focus of Risk Management

Back 11

1. protection the financial assets of the hospital
2. protection of human and intangible resources
3. prevention injury to patients, families, employees or property.
4. loss prevention through the investigation of individual losses and single incidents.
5. loss reduction through improvements in the quality of care and continous monitoring of quality.
6. Surveillance of incidents and incident patterns using the risk management process of: risk identification, analysis, evaluation and treatment.

Front 12

True or False
The control process compares actual activities with planned activities

Back 12

True

Front 13

List 4 steps in the quality improvement process.

Back 13

1) problem identification; 2) problem assessment; 3) implementation of corrective action; 4) follow-up & report findings

Front 14

* _____ controls ensure that before and action is undertaken, the necessary resources have been budgeted.

Back 14

preactive

Front 15

* ____ provide a basis for the measurement of performance

Back 15

standards

Front 16

* Define Control

Back 16

The process through which managers ensure that actual activities conform to planned activities.

Front 17

--- budgets indicate how an organization's operating plans will affect its financial actions

Back 17

financial

Front 18

True or false
Steering controls provide a screening process in which specific aspects of a procedure must be approved or specific conditions met before operations may continue.

Back 18

False
screening (yes/no)is a control method.

(pg 10-2)

Front 19

a function of --- is the review of each incident and the patterns of incidents through the application of: 1)risk identification; 2) risk analysis; 3) risk evaluation and 4) risk treatment

Back 19

risk management

Front 20

* A screening process in which specific aspects of a procedure must be approved or specific conditions met before operations continue is known as a _____ control

Back 20

screening (yes/no)

Front 21

describe budgetary control methods

Back 21

Budgets are numerical expressions of plans.
They are control standards against which results are compared.
Managers budget to forcast workload demands and resources needed to meet plans

Front 22

The three points at which quality of care should be evaluated are

Back 22

structure
process
outcome

Front 23

Describe the link between planning & control.
10-2

Back 23

the control process measures progress towards goals established during planning

Front 24

List 4 steps in the risk management process

Back 24

1)risk identification; 2) risk analysis; 3) risk evaluation and 4) risk treatment

Front 25

List 2 types of audits

Back 25

1. external audits
2. internal audits

Front 26

List the steps in the quality improvement process

Back 26

1) establish criteria
2) establish the means of surveillance to identify deviations
3) decide on a means of corrective action

Front 27

--- budgets and --- budgets are two principle types of organizational budgets

Back 27

operating and financial

Front 28

A function of --- is to search for patterns of non-compliance with goals, objectives and standards. Steps include: 1) problem identification; 2) problem assessment; 3) implementation of corrective action; 4) follow-up & report findings

Back 28

quality improvement

Front 29

* Identify 5 characteristics of effective control systems.
(pg 10-3)

Back 29

1. accurate
2. timely objective and comprensible
3. focused on strategic control points
4. economically realistic
5. organizationally realistic
6. coordinated with work flow
7. flexible
8. proscriptive and operational
9. accepted by organization members

Front 30

A function of --- is to protect financial assets of the hospital

Back 30

Risk management

Front 31

Describe the 4 main types of control. Identify examples of each form your own organization.
(pg 10-2)

Back 31

1. preaction (budgets)
2. steering (meetings)
3. screening (yes/no)
4. postaction (incident reports)

Front 32

the function of --- is to prevent injury to patients, visitors, employees & property

Back 32

Risk management

Front 33

The --- --- is performed by accounting professionals from outside the organization to provide independent validations and verification of financial declarations

Back 33

external audit

Front 34

List some ways to reduce or eliminate risk.
10-11

Back 34

1) procedural or policy change
2) greater staff awareness; education
3) modification of physical plant
4) enhancement of control & review processes
5) employment of qualified personnel
6) reorganization of program components
7) insurance

Front 35

The --- --- evaluates the organizations financial control system and some aspects of managerial performance.

Back 35

internal audit

Front 36

What is the purpose of incident reports

Back 36

They are risk mangaement control tool. They serve to alert managers to individual incidents and to patterns. The manager cllects, analyzes and recommends corrective action.

Front 37

List 3 types of financial control methods

Back 37

1. Financial statements
2. ratio analysis (eg nursing hrs/patient ratio)
3. break-even analysis

Front 38

a function of --- is to prevent future losses or pateint injuries by continuous monitoring of problem resolution areas

Back 38

quality improvement

Front 39

the function of --- is to focus on the quality of patient care.

Back 39

quality improvement

Front 40

the function of --- is to protect human and intangible resources

Back 40

risk management

Front 41

a function of --- is loss prevention to prevent incidents by improving the quality of care through continuing and ongoing monitoring

Back 41

risk maanagement

Front 42

A function of --- is to set the quality of care delivered against standards & measurable criteria

Back 42

quality improvement

Front 43

a function of --- is loss reduction focusing on individual loss or on single incidents

Back 43

risk management

Front 44

the function of --- is to improve the performance of all professionals and protect patients

Back 44

quality improvement

Front 45

--- is tied to the philosophy of the hospital

Back 45

quality improvement