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17 Cards in this Set

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  • Back
A mode of thinking that people engage in when they are deeply involved in a coheive in-group, when the members' strivings for unanimity override their motivation to realitisy appraise altertive courses of action
Prevent Groupthink?
Must become vigilant decision makers
Information Underload
An insufficient amount of information avaiable to a group for decision making porposes
Inferential Errors
Limited information base, faulity information base
Symptoms of GroupThink
-Overestimation of the Group's Power and Morality
-Closed Mindedness
-Pressures toward Uniformity
Information Overload
Rate of info flow into a system and or the complexity of that information exceeds the system's processing capacity
Confirmation Bias
seek information that confirms our beliefs and attudes and to ignore others that distort
Conclursions about that unkonw based on the known
Standard Agemda
1. Problem ID: Q of Fact, Q of Value , Q of policy
2. Problem Analysis:paralsysis
3. Solution Criteria
4. Solution Suggestions
5. Solution Evaluation And Selection
6. Solution Implementation
Guideline for Consensus
1. Follow Stadard Agenda
2. Co OP Climate
3. D the pro's and cons' of the deciions
4. Discuss all concers of group members and resolve
5. Avoid Adversial, win-lose aruments
6. Requst a "stand aside"
7. Avoid Conflict
8. Super Majoirty
Critcal Group Decision Making Function
Group members must exercise their critcal reasoning abilities at every stage of the Standard Agenda in order to maximized the probailites of of good decisions
1. Dont Eval ideas while brainstorms
2. Dont clairifty or seek clairiftation
3. Encourage zany ideas
4. Expand on the ideas of other group memebrs
5. Record all ideas without refects to who
6. Encourage particpation from all group memebrs
Creative process of breaking a mindset by placing the problem in a differnt frame of refecne
Expanding the Pie
Increasing the resourses as a solituion to a problem
Bridging offers a new option devised to satify all parties on importand issues
Steps of Intergravtive Problem Solving
1. Clear Statemant of issues and goals from all parties
2. Parties in conflict must determine wheater a real conflict of interest exists
3. The parties in disagreement shoudl stick to their goals buy remain flexible regaurding the means of attining them
4. If stalemated, conede on low stuff
Creative Problem Solving
1. is more a perspiration than inspiration
2. is spurred by challenges
3. flourishes in cooperative, not competitives
4. Creativity requies sound ideas not just imaginative ones
5. many ideas
6. Breaking mindsets and outside the box