Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
16 Cards in this Set
- Front
- Back
what is the key thought in this chapter?
|
respectful appeal can prevent conflict
|
|
a respectful request you make to others if you want them to consider your thoughts, feelings, or needs when they are making a decision
|
appeal
|
|
the "head" of an appeal
|
an "I message"
|
|
the "tail" of an appeal
|
a question
|
|
what are the four parts of a STAR appeal?
|
stop
think appeal(ask) respond |
|
when you STOP in a respectful appeal what are you doing?
|
stopping yourself from choosing to say or do something that will cause coflict.
|
|
when you THINK in a respectful appeal you, what?
|
think about why you want to appeal and about what words to use
|
|
when you APPEAL or ASK in a respectful appeal you, what?
|
use "I message" and questions, communicating your appeal in a respectful way.
|
|
when you RESPOND in a respectful appeal you, what?
|
be prepared to respond respectfully whether the other person anwsers yes or no.
|
|
you make an appeal in 5 different situations, what are they?
|
-when you make an unwise promise
-when you have information that others don't -when you are wrongly accused -when there is something you would especially like -when you think that someone is going to do something hurtful |
|
a ---------- appeal can
------- conflict |
-respectful
-prevent |
|
if you speak
------------, most people will be willing to listen to you. |
-respectfully
|
|
don't ------ or ------ when you are wrongly accused
|
-escape
-attack |
|
if you express --------- in a respectful way peaple are more likely to listen to you
|
preferences
|
|
everyone has ----- and
-------- |
-likes
-dislikes |
|
communicate -----------
respectfully and resist ---------- to ---- or argure when you don't get your way |
-preferences
-temptation -pout |