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16 Cards in this Set
- Front
- Back
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Leadership |
Ability to Influence workers to voluntarily pursue organizational goals |
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Legitimate Power |
Power that results from managers’ formal positions within the organization |
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Reward Power |
Managers get to reward their subordinates |
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Coercive power |
Managers get to punish their subordinates |
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Expert Power |
Power from one’s specialized expertise |
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Referent power |
Power deriving From one’s personal attraction |
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The trait approach |
Attempt to identify distinctive characteristics that account for the effectiveness of leaders |
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Behavioral approach |
Attempts to determine the unique behaviors displayed by effective leaders |
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Contingency approach |
Determines if leader’s style is task or relationship oriented and if style is effective for situation at hand |
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Laissex- faire leadership |
Not taking responsibility for leading |
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Autocratic v. Democratic |
A: leader D:leaders |
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Communication |
Transfer of information and understanding from 1 person to another |
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Communication process |
A sender transmitting a message through media to a receiver who responds |
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Vertical v. Horizontal communication |
V: up and down hierarchy H: flows within. (Consulting with colleagues) |
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Grapevine |
Unofficial communication system of the informal organization (gossip rumor) |
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Formal v. Informal Communication |
F: follows chain of command and recognized as official I: develop outside the formal structure and doesn’t follow chain of command |
