Chapter 8 - Conflict Management Skills

Front 1

Interpersonal communication

Back 1

An expressed struggle between at least two independent people who perceive incompatible goals, scarce resources, or interfere in the achievement of goals.

Front 2

Interdependent

Back 2

Dependent on each other; one person's actions affect the other person

Front 3

Constructive conflict

Back 3

Conflict that helps build new insights and establishes new patterns in a relationship.

Front 4

Destructive conflict

Back 4

Conflict that dismantles rather than strengthens relationships.

Front 5

Conflict triggers

Back 5

Common causes of interpersonal conflict

Front 6

Dialectical tension

Back 6

Tension arising from a person's need for two things at the same time.

Front 7

Pseudo-conflict

Back 7

Conflict triggered by a lack of understanding

Front 8

Simple conflict

Back 8

Conflict triggered by a lack of understanding.

Front 9

Simple conflict

Back 9

Conflict stemming from different ideas, definitions, perceptions, or goals

Front 10

Ego conflict

Back 10

Conflict involving personal attacks and emotional epithets

Front 11

Interpersonal power

Back 11

Degree to which a person is able to influence his or her partner

Front 12

Dependent relationship

Back 12

Relationship in which one partner has a greater need for the other to meet his or her needs.

Front 13

Compliance gaining

Back 13

Taking persuasive actions to get others to comply with our goals

Front 14

Conflict management styles

Back 14

The consistent patterns or approaches used to manage disagreements with others

Front 15

Avoidance

Back 15

Managing conflict by backing off and trying to sidestep it

Front 16

Demand-withdrawal pattern

Back 16

Pattern in which one person makes a demand and the other person avoids conflict by changing the subject and/or walking away.

Front 17

Accommodation

Back 17

Managing conflict by giving in to the demands of others

Front 18

Competition

Back 18

A conflict management style that stresses winning at the expense of the other person involved

Front 19

Compromise

Back 19

An attempt to find the middle ground in a conflict

Front 20

Compromise

Back 20

An attempt to find the middle ground in a conflict

Front 21

Collaboration

Back 21

Use of other-oriented strategies to manage a conflict to achieve a positive solution for all involved

Front 22

Compromise

Back 22

An attempt to find the middle ground in a conflict

Front 23

Collaboration

Back 23

Use of other-oriented strategies to manage a conflict to achieve a positive solution for all involved

Front 24

Flaming

Back 24

Sending an overly negative online message that personally attacks another person

Front 25

Compromise

Back 25

An attempt to find the middle ground in a conflict

Front 26

Collaboration

Back 26

Use of other-oriented strategies to manage a conflict to achieve a positive solution for all involved

Front 27

Flaming

Back 27

Sending an overly negative online message that personally attacks another person

Front 28

Disinhibition effect

Back 28

The loss of inhibitions when interacting with someone online that leaks to the tendency to escalate conflict

Front 29

Compromise

Back 29

An attempt to find the middle ground in a conflict

Front 30

Collaboration

Back 30

Use of other-oriented strategies to manage a conflict to achieve a positive solution for all involved

Front 31

Flaming

Back 31

Sending an overly negative online message that personally attacks another person

Front 32

Disinhibition effect

Back 32

The loss of inhibitions when interacting with someone online that leaks to the tendency to escalate conflict

Front 33

Gunny-sacking

Back 33

Dredging up old problems and issues from the past, like pulling them out of an old bag or gunny sack, to use against your partner

Front 34

Compromise

Back 34

An attempt to find the middle ground in a conflict

Front 35

Collaboration

Back 35

Use of other-oriented strategies to manage a conflict to achieve a positive solution for all involved

Front 36

Flaming

Back 36

Sending an overly negative online message that personally attacks another person

Front 37

Disinhibition effect

Back 37

The loss of inhibitions when interacting with someone online that leaks to the tendency to escalate conflict

Front 38

Gunny-sacking

Back 38

Dredging up old problems and issues from the past, like pulling them out of an old bag or gunny sack, to use against your partner

Front 39

"I" language

Back 39

Statements that use the word "I" to express how a person is feeling

Front 40

Compromise

Back 40

An attempt to find the middle ground in a conflict

Front 41

Collaboration

Back 41

Use of other-oriented strategies to manage a conflict to achieve a positive solution for all involved

Front 42

Flaming

Back 42

Sending an overly negative online message that personally attacks another person

Front 43

Disinhibition effect

Back 43

The loss of inhibitions when interacting with someone online that leaks to the tendency to escalate conflict

Front 44

Gunny-sacking

Back 44

Dredging up old problems and issues from the past, like pulling them out of an old bag or gunny sack, to use against your partner

Front 45

"I" language

Back 45

Statements that use the word "I" to express how a person is feeling

Front 46

"But" message

Back 46

Statement using the word "but" that may communicate that whatever you've said prior to "but" is really not true