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19 Cards in this Set
- Front
- Back
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Communication |
The transmission of info between a sender and a recipient |
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Noise |
Any interference that causes the message you send to be different from the message your audience understands |
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Languae barrier |
If you don't speak the language you will face this barrier. Also due to slang or accents. |
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Physical barrier |
Examples include a freezing cold room to forcing people to sit in short chairs so they are below you. |
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Perceptual barrier |
How your audience perceives you |
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Organizational barrier |
Example would be an unspoken rule that people at the top don't talk to the people at the bottom about. |
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Cultural barriers |
Includes greeting, eye contact, how you handle disagreements ect. |
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What are the 4 non-verbal communications? |
Eye contact, tone of voice, facial expression, & gesture |
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Semantic noise |
Type of disturbance that interferes with the interpretation of the message |
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Environmental noise |
Noise pollution from outside, caused by transport, industrial and recreational activities |
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Active listening |
Attentive listening that occurs when the listener focuses all attention on the speaker |
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Communication channels |
The various ways a message can be sent. From person to person communication to Internet and text. |
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Analyze your audience Expectations |
What kind of language is used there? Is it formal or informal? Should you differ from the norm? |
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Analyze your audience Education |
Should drive the level of vocabulary and the complexity of the message to audience |
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Analyze your audience Profession |
Some are rife with jargon and acronyms... How should you influence your message? |
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Avoid 3 types of bias... What are they? |
Gender, age, and race |
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Active voice |
When the subject of your sentence is doing the action described by the verb. |
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Passive voice |
When the subject of your sentence is not doing the action described by the verb. |
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How to write effectively |
Strike the right tone, watch out for grammar goofs, use block paragraphs, & use headings and bullets lists when needed. |
