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31 Cards in this Set

  • Front
  • Back
The process of administering and coordinating resources effectively and efficiently in an effort to achieve the goals of the organization.
The degree to which goals are achieved; doing the right things
Using the fewest inputs to generate a given output; doing things right
A group of individuals who work together toward common goals.
An organizational member who is responsible for planning, organizing, leading, and controlling the acitivities of the organization so that is goals are achieved.
Setting goals and defining the actions necessary to achieve those goals.
THe process of determining the tasks to be done, who will do them, and how those tasks will be managed and coordinated
Motivating and directing the members if the organization so that they contribute to the achievement of the goals of the organization.
Monitoring the performance of the organization, identifying deviations between planned and actual results, and taking corrective action when necessary.
The behavior that is expected in a particular situation.
Interpersonal role
The role of a manager that involves relationshiops with organizational members and other consultants.
Informational role
THe manager's responsibility for gathering and disseminating information to the stakeholders of the organization.
Decisional role
The role in which a manager processes information and reaches conclusions.
Functional manager
A manager who is responsible for managing a work until that is grouped based on the function served.
General manager
A manager who is responsible for managing several different departments that are responsible for different tasks.
First-line Manager
The manager who supervises the operational employees.
Technical Skill
The ability to utilize tools, techniques, and procedures that are specific to a particular situation.
Human Skill
The ability to work effectively with others.
Conceptual skill
The ability to analyze complex situations.
Middle Manager
A manager who supervises the first line managers or staff departments.
Top Level Manager
The manager who provides the strategic direction for the organization.
Various companies moving to multiple countries and doing business in multiple countries.
The heterogeneity of the workforce, mostly in terms of gender and race.
Intellectual Capital
The total of an organization's knowledge, experience, relationships, processes, discoveries, innovations, market presence, and community influence.
Structural Capital
The accumulated knowledge of the organization represented by its patents, trademarks and copyrights, proprietary databases, and systems.
Customer Capital
The value of the established relationships with customers and suppliers.
Human Capital
The cumulative skills and knowledge of the organization.
Ethical Behavior
Behavior that is considered by most to be acceptable
External Environment
The setting in which an organization operate; the markets and industry
The things that an organization cna do well; the skills and abilities.
Somethig that applies in all situations. The basic management principles apply in all situations.