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8 Cards in this Set
- Front
- Back
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Evaluate the impact of technology on communication channels. |
+ Communication between employees is increased so decision making is quicker.+ Travel expenses are decreased due to video conferencing.+ Sales are increased due to e commerse.- Takes away from face-to-face contact.- Costs associated with purchasing technological equipment. - May be a breakdown in technology or message could be delivered at an inappropriate time. |
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What are the barriers to affective communication? |
The sender of the message may lack credibility. Lack of any feedback checks for affectiveness. The message may be too lenghty/detailled. The message may be badly compiled/too vague. There may be too much use of complex, specialist terms. The sender may not have thought out and planned the message. There may be a breakdown in technology. |
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Evaluate methods for improving communication. |
+ Message should be clearly understood. + Employees shoud be trained in the difference between formal and informal communications. + A range of communication methods should be used.- Communication is time consuming. - Training is costly. - There may be a breakdown in technology. |
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Define internal communications. |
Undertaken to achieve the business' objectives through the exchange of ideas between the employees and thr functional areas of the business. |
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Define external communications. |
Take place between the business and their stakeholders eg consumers and suppliers. |
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Define formal communications. |
Official communications usually in written form passed down from senior management to subordinates. |
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Define informal communications. |
Unnofficial communications passed down through the grapevine by word of mouth. |
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What are the 7 types of communications? |
Internal External Upwards Downwards Horizontal/lateral Formal Informal |
