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8 Cards in this Set

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Evaluate the impact of technology on communication channels.

+ Communication between employees is increased so decision making is quicker.+ Travel expenses are decreased due to video conferencing.+ Sales are increased due to e commerse.- Takes away from face-to-face contact.- Costs associated with purchasing technological equipment. - May be a breakdown in technology or message could be delivered at an inappropriate time.

What are the barriers to affective communication?

The sender of the message may lack credibility.


Lack of any feedback checks for affectiveness.


The message may be too lenghty/detailled.


The message may be badly compiled/too vague.


There may be too much use of complex, specialist terms.


The sender may not have thought out and planned the message.


There may be a breakdown in technology.

Evaluate methods for improving communication.

+ Message should be clearly understood. + Employees shoud be trained in the difference between formal and informal communications. + A range of communication methods should be used.- Communication is time consuming. - Training is costly. - There may be a breakdown in technology.

Define internal communications.

Undertaken to achieve the business' objectives through the exchange of ideas between the employees and thr functional areas of the business.

Define external communications.

Take place between the business and their stakeholders eg consumers and suppliers.

Define formal communications.

Official communications usually in written form passed down from senior management to subordinates.

Define informal communications.

Unnofficial communications passed down through the grapevine by word of mouth.

What are the 7 types of communications?

Internal


External


Upwards


Downwards


Horizontal/lateral


Formal


Informal