Adm 201 Exam Review

Front 1

T/F: A workflow can update formula fields.

Back 1

FALSE

Front 2

T/F: If a task is assigned to a role containing more than one person, the owner of the record that triggered the rule becomes the task assignee.

Back 2

TRUE

Front 3

T/F: Workflows will evaluate retroactively

Back 3

FALSE

Front 4

T/F: When you click printable view, the report will display in a print ready format in excel

Back 4

TRUE

Front 5

T/F: Final reject actions can include actions such as email alerts

Back 5

TRUE

Front 6

T/F: It is advisable not to overwrite user records with new user data because it would prevent you from tracking a history of past users and the records associated to them.

Back 6

TRUE

Front 7

T/F: Data validation rules are also enforced using the API and Import Wizards.

Back 7

TRUE

Front 8

T/F: Active Currencies live in Company Profile, user record (Personal Set up) and in opportunity (record).

Back 8

TRUE

Front 9

T/F: A standard fiscal year can start on May 1st.

Back 9

TRUE

Front 10

T/F: Standard fiscal years are for companies that break down their fiscal years, quarters, and weeks in to fiscal periods.

Back 10

TRUE

Front 11

T/F: A user who has access to a formula field can reference fields to which he/she doesn't have access to allowing him or her to view restricted data.

Back 11

TRUE

Front 12

T/F: Opportunity products can be linked in a lookup relationship.

Back 12

FALSE

Front 13

T/F: Summary rows can be used to calculate the summaries on numerical fields of summary and matrix reports.

Back 13

TRUE

Front 14

Your customer is using Professional Edition. They want the ability to trigger an email everytime an opportunity reaches 90% and the amount of the opportunity is 1M. What is the best way to do so?

A. Big Deal Alert C. Escalation Rule Entry

B. Workflow Rule D. Assignment Rule Entry

Back 14

A. Big Deal Alert

Front 15

How is the expected revenue calculated in an opportunity?

Back 15

Opportunity amount multiplied by the

probability

Front 16

A custom lookup field can be added to create a relationship between a standard object and which other objects?

Back 16

Users and custom objects

Front 17

Assume the OWD sharing is set to private for all objects and no sharing rules have been created. You have two users in the Sales Rep Role: Can they view each others data?

Back 17

NO

Front 18

Based solely on role hierarchy, can manager can do all of the following except:

A. view/edit/delete/transfer his/hers & subordinate's records

B. extend sharing on his/hers & subordinate's records

C. View all folders subordinate has access to (i.e. reports, documents, emails, templates)

D. View records subordinates can view, but don't own

Back 18

C. View all folders subordinate has access to

Front 19

Which action must be taken to view contacts

associated with a case in the console?

A. The related list of the case page layout must be modified.

B. The custom links of the case page layout must be modified.

C. The related object of the case page layout must be modified.

D. The mini page layout of the case page layout must be modified.

Back 19

D. The mini page layout of the case page layout must be modified.

Front 20

To rename a standard field, where do you make the changes?

Back 20

manually change on the object

Front 21

To enable Advanced Currency Management for an organization, the administrator must:

Back 21

enable multiple currencies

Front 22

What should a system administrator use to

disable access to a custom application for a group of users?

Back 22

Profiles

Front 23

A record is modified on 1/1/2008. It meets criteria for a time based workflow rule, which schedules an action for seven days after rule execution. On 1/04/2008, record is modified and no longer meets criteria. On 1/05/2008, record is modified again and meets initial time based workflow criteria. How many workflow actions will execute and when?

Back 23

1 on 1/12/2008

Front 24

Where can you customize to restrict a users' ability to log into salesforce?

Back 24

profile

Front 25

Which won't byass Identity Confirmation?

A. Users' profile has IP log in restrictions enabled

B. User has logged into SF previously from

current IP address

C. User has activated computer before and has a stored activation cookie

D. User's record has "Bypass User Identity Confirmation" checkbox enabled.

E. User is logging in from an IP address from a trusted network

Back 25

D. User's record has "Bypass User Identity

Confirmation" checkbox enabled

Front 26

A controlling pick list can have up to how many values?

Back 26

300

Front 27

Identify the maximum number of leads/contacts that you can add from a report at one time using Integrated Campaign Builder

Back 27

50,000

Front 28

SF archives older activities according to which conditions (pick3):

A. Closed events 180 days old

B. Events with a due date greater than 365 days old

C. Open tasks with a due date greater than 365 days old

D. Closed tasks with a due date greater than 365 days old

E. Closed tasks w/o a due date that were created more than 365 days ago

Back 28

B. Events with a due date greater than 365 days old

D. Closed tasks with a due date greater than 365 days old

E. Closed tasks w/o a due date that were created more than 365 days ago

Front 29

Which SF editions provide an option for

customizing profiles:

A. All editions

B. Unlimited, Developer, and Enterprise

C. Professional, Unlimited, and Developer

D. All except Group edition

E. All except professional

Back 29

B. Unlimited, Developer, and Enterprise Editions

Front 30

Which are the capabilities of the service cloud console (pick 3):

A. It provides data visibility by combining a list view and related records on one screen

B. It allows agents to view key record

information in the highlights panel

C. It preserves the context of calls using primary tabs and sub tabs

D. It allows access to data by opening each record in a new window

E. It allows agents to take notes in an

interaction log while on a call

Back 30

A. It provides data visibility by combining a list view and related records on one screen

B. It allows agents to view key record

information in the highlights panel

E. It allows agents to take notes in an

interaction log while on a call

Front 31

Which two sources can create cases?

A. web-to-lead

B. web-to-web

C. email-to-case

D. connect for outlook

Back 31

C. email-to-case

D. connect for outlook

Front 32

Which statements are true about cloud

scheduler? (pick 3)

A. It's available in Group, Professional, Enterprise, Unlimited, Developer Editions only

B. It's now enabled by default for all organizations

C. You can automatically see the new meeting request on all eligible contacts, leads, and person account detail pages

D. Meeting organizers can't use cloud scheduler to request meetings with customers, and have customers selected the preferred times before confirming the meeting

E. Administrators can add or remove the new meeting request button on multiple page layouts using the new cloud scheduler quick set up method

Back 32

B. It's now enabled by default for all

organizations

C. You can automatically see the new meeting request on all eligible contacts, leads, and

person account detail pages

E. Administrators can add or remove the new meeting request button on multiple page

layouts using the new cloud scheduler quick set up method

Front 33

Which of the following are a part of sales cloud? (pick 4)

A. Accounts and Contacts

B. Cases

C. Marketing and Leads

D. Solutions

E. Content Library

F. Opportunity and Quotes

Back 33

A. Accounts and Contacts

C. Marketing and Leads

E. Content Library

F. Opportunity and Quotes

Front 34

What can an administrator customize in the

service cloud? (pick 3)

A. Whether a record opens as a primary tab or sub tab

B. The fields displayed in the highlights panel

C. The interaction log fields displayed for objects without an activity history related list

D. Whether the softphone displays in the

footer or sidebar

E. The objects displayed in the navigation tab

Back 34

A. Whether a record opens as a primary tab or sub tab

B. The fields displayed in the highlights panel

E. The objects displayed in the navigation tab

Front 35

Which can be accessed by a Chatter Free user? (pick 4)

A. People

B. Content

C. Profiles

D. Groups

E. Files

F. Leads

Back 35

A. People

C. Profiles

D. Groups

E. Files

Front 36

Which data can be synched using the new SF to outlook? ( pick 2)

A. Custom Objects

B. Events

C. Leads

D. Contacts

Back 36

B. Events

D. Contacts

Front 37

What is a dashboard made of? (pick 2)

A. Tables

B. Summary Reports

C. Gauges

D. Charts

Back 37

A. Tables

B. Summary Reports

Front 38

You can create the following email templates:

(pick 4)

A. Text

B. VisualForce

C. HTML with Letterhead

D. XML Templates

E. Custom HTML

Back 38

A. Text

B. VisualForce

C. HTML with Letterhead

E. Custom HTML

Front 39

Who may be assigned a workflow task? (pick 4)

A. Single User

B. Multiple users

C. Record Owner

D. Record Creator

E. Account Team Role

F. Sales Team Role

Back 39

A. Single user

C. Record Owner

D. Record Creator

F. Sales Team Role

Front 40

What information does the Company Profile hold? (pick 3)

A. Language, locale, TimeZone

B. Licenses, storage, used space

C. Fiscal Year

D. Forcasting

Back 40

A. Language, locale, TimeZone

B. Licenses, storage, used space

C. Fiscal Year

Front 41

What does a profile control? (pick 4)

A. Access to application

B. Record Type Access

C. Permissions

D. Data visibility

E. Hours of IP Address

Back 41

A. Access to application

B. Record Type Access

C. Permissions

D. Data visibility

Front 42

For which objects do you have business

processes? (pick 4)

A. Lead

B. Opportunity

C. Case

D. Account/Contact

E. Solutions

Back 42

A. Lead

B. Opportunity

C. Case

E. Solutions

Front 43

What is a managed package?

Back 43

-collection of application components that are posted as a unit on AppExchange

-they differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later

Front 44

Where will a campaign associated with a Lead be visible? (pick 2)

A. Campaign Related List

B. Campaign History Report

C. Lead History Report

D. Opportunity Related List

Back 44

B. Campaign History Report

C. Lead History Report

Front 45

What needs to be specified to schedule a report?

Back 45

Location and frequency

Front 46

Which of the following does SF CRM provide for restricting login access to the application? (pick 3)

A. Profile-based IP restrictions

B. Orgwide IP restrictions

C. Profile based login hr restrictions

D. Org-wide login hr restrictions

Back 46

A. Profile-based IP restrictions

B. Orgwide IP restrictions

C. Profile based login hr restrictions

Front 47

Which of the following is a standard profile?

A. Sales User

B. Marketing User

C. Invoice Manager

D. Contract Manager

Back 47

B. Marketing user

D. Contract Manager

Front 48

T/F: Managed Packages do not include locked components, but can be upgraded

Back 48

TRUE

Front 49

T/F: Up to 50 custom lookup fields can be defined per object.

Back 49

FALSE

Front 50

T/F: Standard Reports are not visible through the reports search

Back 50

TRUE

Front 51

T/F: Users cannot be deleted from SF.com

Back 51

TRUE

Front 52

What can a task do that an email alert cannot do? (pick 2)

A. Tasks allow you to track the specific actions you plan to perform or have performed

B. Email alerts cannot track specific actions

C. Email alerts allow you to track specific actions you plan to perform or have performed

D. Tasks cannot track specific actions

Back 52

A. Tasks allow you to track the specific actions you plan to perform or have performed

B. Email alerts cannot track specific actions

Front 53

What is a junction object?

Back 53

-many to many relationship created with two lookup master detail relationships

Front 54

T/F: Fields which are hidden using field level security are still subject to validation rules.

Back 54

TRUE

Front 55

A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature should be used?

Back 55

Case Assignment Rules

Front 56

Which is not a Salesforce feature?

A. Email-to-case

B. Web-to-case

C. Web-to-lead

D. Email-to-lead

Back 56

A. Email-to-case

Front 57

Standard Picklists cannot be a controlling field for dependent picklists.

Back 57

TRUE

Front 58

How are leads captured in salesforce?

Back 58

Web-to-lead

Lead Import

Front 59

When does an approval process begin?

Back 59

When a record is submitted for approval

Front 60

What tool is needed to track revenue gain or loss based on currency fluctuations?

Back 60

Advanced Currency Management

Front 61

T/F: You can use standard reports when creating dashboards.

Back 61

FALSE

Front 62

T/F: A user can still report on a field they have access to, even if its hidden from the page layout.

Back 62

TRUE

Front 63

What are the different kind of sharing rules?

Back 63

Case sharing rules, lead sharing rules, account sharing rules, custom sharing rules

Front 64

T/F: Formulas ignore field level security settings.

Back 64

TRUE

Front 65

Marketing manager would like to create a list of contacts for a mailing list. Which report type should be used?

Back 65

Tabular

Front 66

What actions can be triggered from a workflow?

Back 66

-field update, new task, email sent, outbound message

Front 67

When are data validation rules enforced?

Back 67

Upon saving a record

Front 68

Sharing button will appear when...

Back 68

...sharing model is private or public read only

Front 69

T/F: Reports can be grouped by a custom summary formula result.

Back 69

FALSE

Front 70

T/F: Custom summary formulas can reference

another custom summary formula.

Back 70

FALSE

Front 71

T/F: Custom summary formulas can reference

a formula field within a report.

Back 71

TRUE

Front 72

T/F: Custom summary formulas can be used in a report built from custom report type.

Back 72

TRUE

Front 73

What is the maximum number of components available on a dashboard?

Back 73

20

Front 74

What should a system admin consider before importing a set of records into SF?

Back 74

-import file should include record owner for each record

-data should be de-duplicated prior to import

Front 75

What permissions are needed to import leads and contacts to a campaign?

Back 75

-Marketing user checkbox and profile

Front 76

How many objects can be imported/updated

using data loader in one operation?

Back 76

1

Front 77

What should a system admin use to disable

access to a custom application for a group of users?

Back 77

Profiles

Front 78

What is a roll-up summary field?

Back 78

-custom field that aggregates child record information into the parent record

Front 79

T/F: Roll-up summary fields require

master-detail relationship.

Back 79

TRUE

Front 80

What will happen if the user is working in salesforce when the login hours end...

Back 80

...The user can continue viewing the page they're currently on, but if they take any further action or navigate to a new page they'll be locked out.

Front 81

T/F: If you enable custom fiscal years, you can't

disable it.

Back 81

TRUE

Front 82

T/F: Once defined, a custom fiscal year cannot be modified.

Back 82

False

Front 83

T/F: Standard fiscal years can start on the first day of any month.

Back 83

TRUE

Front 84

T/F: Customizable forecasting works with fiscal years.

Back 84

TRUE

Front 85

T/F: Custom fiscal years impact forecasts,

reports, and quotas.

Back 85

TRUE

Front 86

Which of the following won't be found in the Company Profile?

A. Fiscal year settings

B. Business hours

C. Default Language

D. Company login hours

Back 86

-Fiscal year settings, business hours, default

language

Front 87

How can an admin change language for the

users' interface display?

Back 87

-admin advises user to change language setting in the users personal info

-admin changes language setting for the user

Front 88

T/F: When enabling the My Domain feature,

VisualForce page URLs will change; and after new domain is deployed, it can't be reversed.

Back 88

TRUE

Front 89

What are x & y?

Data Loader can load up to 'x'

Import Wizard can load up to 'y'

Back 89

x = 5,000

y = 50,000

Anything over y, use 3rd party data tool

Front 90

What must be don't to make knowledge content available to public knowledge?

Back 90

Sample Public Knowledge Base for Salesforce knowledge App needs to be installed form

AppExchange

Front 91

T/F: A users' security token will be refreshed

everytime their password is changed.

Back 91

TRUE

Front 92

If the OWD is public read/write, what feature is needed to restrict access to that object?

Back 92

Profile

Front 93

What is conditional highlighting for reports?

Back 93

-shows you visual highlights depending on a threshold

Front 94

Which objects can you map a field on a lead

conversion?

Back 94

-opportunity, account, contacts

Front 95

T/F: Cases, custom objects, and leads can have queues.

Back 95

TRUE

Front 96

T/F: Standard picklist fields cannot be dependent fields .

Back 96

TRUE

Front 97

Can you uninstall AppExchange application once it's been deployed?

Back 97

Yes

Front 98

Is it possible to share a custom object record manually?

Back 98

yes

Front 99

T/F: Workflow cannot be triggered upon import.

Back 99

FALSE

Front 100

Gauge and Metric Dashboard component types are based on...

Back 100

...Grand Total type reports

Front 101

What is a bucket field?

Back 101

-it's used in reports to categorize and group report values

Front 102

Are quotes and opportunities a part of service cloud or sales cloud?

Back 102

Sales cloud

Front 103

T/F: When a lead is converted, it becomes an account, contact, and opportunity (unless you opt out).

Back 103

FALSE

Front 104

T/F: A user can a record even if a data validation error message appears.

Back 104

FALSE

Front 105

Where can you make a field required?

Back 105

-field edit page, page layouts, and validation rules

Front 106

When converting a lead, what values are

transferred to the opportunity?

Back 106

-close date = last day is fiscal quarter

-stage = first stage in the list

Front 107

T/F: In a group task, ach member of the group is assigned a copy of the task.

Back 107

TRUE, up to 100 users can be assigned an

independent copy of the task

Front 108

T/F: Shared Activities let users' relate events to 50 contacts. Only 1 contact on shared activities can be the primary contact.

Back 108

TRUE

Front 109

Reports consist of all of the following except:

A. Data filters

B. Data sorting parameters

C. Groupings

D. Graphs

Back 109

B. Data sorting parameters

Front 110

T/F: Dashboards can be refreshed on demand by clicking the refresh button and can be emailed to a group of users.

Back 110

TRUE

Front 111

T/F: The running user's security settings will determine the data that is displayed on the dashboard.

Back 111

TRUE

Front 112

T/F: Chatter is limited to users' in the

organization.

Back 112

TRUE

Front 113

Which of the following is true?

A. Multiple case assignment rules can be active

B. Cases can be assigned to user, queue, or role

C. Case Assignment rule entry can include many formula rule entries

D. Assignee will automatically get an email notification when a case is assigned to them

Back 113

C. Case Assignment rule entry can include many formula rule entries

Front 114

T/F: The purpose of web to lead auto-response rules is to allow different auto-response emails to be sent on lead attributes.

Back 114

TRUE

Front 115

T/F: Campaigns can be grouped in a hierarchy. Campaign members can be added form reports , contact, and leads list view.

Back 115

TRUE

Front 116

T/F: Best way to execute an email campaign is to use a 3rd party email application

Back 116

TRUE

Front 117

Which of the following is false?

A. An admin must enable the campaign hierarchy functionality

B. Statistics are available for the aggregate

values of campaigns in a hierarchy

C. All campaigns in a hierarchy must use the same currency

D. Campaign Hierarchies can have an

unlimited number of levels

Back 117

D. Campaign hierarchies can have an unlimited number of levels

Front 118

Your company offers gold, silver, and retail price depending on customer type. What's the best way to handle this?

Back 118

Create a pricebook for each customer type

Front 119

What should be checked in order to add a

product to an opportunity?

Back 119

-if the product is active

-product had a standard price in the currency of the opportunity

-product has been added to pricebook in the currency of the opportunity

-pricebook entry is active

Front 120

T/F: Revenue and Quantity schedule aren't suitable if the customers receive their order on a delivery schedule and for products using a

payment schedule.

Back 120

FALSE

Front 121

Where can knowledge based articles be

accessed?

Back 121

-related list on the case object

-customer opportunity

-public knowledge base site

Front 122

Knowledge based articles can be searched by...

Back 122

-using global search

-using federated search on the knowledge tab

-management tab

Front 123

What determines the type of content a knowledge article contains?

A. Article layout

B. Article type

C. Article type template

D. Article data category

Back 123

B. Article type

Front 124

Which of the following is false?

A. Solutions can be in text or html format

B. Custom fields cannot be added to solutions

C. Solutions can be imported using the data loader

D. Solutions can be accessed from cases or

customer community

Back 124

B. Custom fields cannot be added to solutions

Front 125

T/F: Public solutions allows you to add a search box and button to your website for visitors to be able to search solutions with their log in

Back 125

FALSE-no log in needed

Front 126

T/F: Solutions can have field history and record types, just not validation rules.

Back 126

FALSE - it can have all three

Front 127

T/F: An admin can make sure that internal

solutions are not publicly visible by unchecking the visible in Public Knowledge Base field

Back 127

TRUE

Front 128

T/F: Solutions cannot be translated into other language groups

Back 128

FALSE

Front 129

T/F: Solutions can be categorized and SF can

automatically suggest solutions.

Back 129

TRUE

Front 130

After a record is created what is the correct

sequence of rules:

A. Assignment Rules

B. Workflow

C. Escalations

D. Validations

E. Auto-response

Back 130

D --> A --> E --> B --> C

Front 131

What are some capabilities of an approval

process?

Back 131

-an approver can receive and reply responses via email

-approval request can be sent via chatter for an standard or custom object that has been

enabled for feed tracking

Front 132

T/F: Cloud scheduler allows you to invite up to 50 people to a meeting that consists only of contacts, leads, person accounts, coworkers who use SF, and/or combo.

Back 132

TRUE

Front 133

T/F: All dashboard viewers see data based on the security settings of the running user, regardless of their own personal security settings.

Back 133

TRUE

Front 134

T/F: You can use conditional highlighting for summary and matrix reports only.

Back 134

TRUE

Front 135

T/F: With sharing rules, one can make automatic exceptions to the OWD for defined sets of users.

Back 135

TRUE

Front 136

T/F: Conditional highlighting only applies to the first summary field column in the table.

Back 136

TRUE

Front 137

T/F: Unmanaged packages do not include locked components, but can be upgraded.

Back 137

FALSE

Front 138

T/F: Escalation rules only run during business hours, which they are associated.

Back 138

TRUE

Front 139

T/F: Customizable forecasting is a prerequisite in order to enable territory management.

Back 139

TRUE

Front 140

T/F: Running user concept in dashboard allows users to view data which they normally cannot view.

Back 140

TRUE

Front 141

T/F: A user can create his/her own default sales team.

Back 141

TRUE

Front 142

T/F: Formatting of report is maintained when it is exported via printable view.

Back 142

TRUE

Front 143

T/F: If you delete an email from its case and then delete its case, you will not be able to retrieve the deleted email from the recycle bin.

Back 143

TRUE

Front 144

T/F: To email a report to other users, the report must be in a public folder with access granted to other users

Back 144

TRUE

Front 145

T/F: When a field is deleted from the page

layout, its also deleted from the object.

Back 145

FALSE

Front 146

T/F: When you insert a record using API,

validation rules are applied.

Back 146

TRUE

Front 147

T/F: Scheduled reports run in the time zone of the user who schedules the report.

Back 147

TRUE

Front 148

T/F: Reports show only the information you can access whereas dashboards show information you cannot access.

Back 148

TRUE

Front 149

T/F: Though multiple campaigns can be

influential, you can only designate one

campaign as the primary campaign source on the opportunity.

Back 149

TRUE

Front 150

T/F: Customer portal users can view the tags

section of the page, if it is included in a page

layout.

Back 150

FALSE

Front 151

T/F: When you delete a lead from a campaign, it deletes the lead record itself.

Back 151

FALSE

Front 152

T/F: It's possible to share a custom object record manually.

Back 152

TRUE

Front 153

How do you find out that the approval process is edited?

A. Last modified by filed

B. Audit trail

C. History record on approval page layout

D. All of the above

Back 153

D. All of the above

Front 154

How many solutions can be imported via import wizard?

A. 500

B. 5,000

C. 50,000

D. Solution records cannot be imported via

import wizard

Back 154

c. 50,000

Front 155

What is the definition of a lead in SF.com?

Back 155

-any person, organization, or company that may be interested in your products or services; not yet customers

Front 156

Which of these are validation rules enforced, but no feedback is given to the user?

A. Lead convert

B. Record merger

C. Web-to-case

D. Salesforce Mobile

E. Self Service Portal

Back 156

C. Web-to-case

Front 157

What should be the advanced filter conditions to meet the requirement "Find contacts owned by Cal, that have a title of CFO, functional role of CFO, or report to CFO"

1. Title equals CFO

2. Function Role equals CFO

3. Report to equals CFO

4. Contact owner contains Cal

Back 157

(1 OR 2 OR 3) AND 4

Front 158

How many user records can be imported via

import wizard?

A. 500

B. 5,000

C. 50,000

D. User records cannot be imported via Import Wizard

Back 158

D. User records cannot be imported via import wizard

Front 159

Which of the following is true about page

layouts?

A. Control the layout and organization of detail and edit pages

B. Control which field, related lists, and custom links users see on detail and edit pages only

C. Control which standard and custom buttons display on detail pages and related lists

D. Determine weather fields are visible, read only, or required on detail and edit pages only

E. All are true

Back 159

E. All are true

Front 160

Which of the following are not controlled by the page layouts?

A. Custom fields

B. Sections

C. Related list

D. Custom button

E. Validation rule error message

Back 160

E. Validation Rule error message

Front 161

If a field is visible in the search layout but hidden for certain users via the field-level security

settings then which is true?

A. Field level security overrides the search layout and field is hidden for all users

B. field still visible in search layout for all users

C. field level security overrides the search layout and the field will be hidden for those users

D. none

Back 161

C. field level security overrides the search layout and the field will be hidden for those users

Front 162

If a report is ran which returns 20,000 records then,

A. All 20K records are displayed in the UI

B. The first 20K records are displayed in the UI

C. 10 reports, each having 2K records are

created

D. Report fails and an error is reported

Back 162

B. The first 20K records are displayed in the UI

Front 163

Deleting a tab from an application....

A. Deletes the tab from salesforce.com

B. deletes the tab from that application

C. Deletes that particular object of which the tab is associated

D. All

Back 163

B. deletes the tab form the application

Front 164

What is the definition of an opportunity?

Back 164

-any potential revenue-generating event

i.e. "sales deal"

Front 165

Which of the following makes a user record unique?

A. Role

B. Email ID

C. username

D. porfile

Back 165

C. username

Front 166

Which of the following is NOT controlled by the page layout?

A. How detail and edit pages are organized

B. Field properties like visible, read-only, and required

C. controlling which fields, related lists, and

custom links user sees

D. Page section customizations

E. Rollup summary

Back 166

E. Rollup summary

Front 167

What does the dashboard snapshot on the home page display?

A. Only the dashboard determined by the system administrator

B. You cannot display a dashboard on the home page

C. the first two rows of any of your available dashboards

D. the first row of any available dashboard

E. The complete dashboard set by the user

Back 167

D. The first row of any available dashboard

Front 168

OWD sharing rule for Calendar access default:

A. Hide details

B. Hide details and add events

C. show details

D. show details and add events

Back 168

B. Hide details and add events

Front 169

Max number of values allowed in a controlling field?

Back 169

300

Front 170

T/F: Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case

record.

Back 170

FALSE

Front 171

T/F: Two different users get the same search

results on searching for a common word.

Back 171

FALSE

Front 172

T/F: You can set the tab as a landing tab, while creating the tab for the object.

Back 172

FALSE

Front 173

T/F: Fields sets work on standard as well as

custom objects.

Back 173

TRUE

Front 174

T/F: Custom Report Types (CRT) allow you to build a framework from which users can create and customize reports in the report wizard but not in the report builder.

Back 174

FALSE

Front 175

How many fields can be enabled for tracking on a custom object?

Back 175

20

Front 176

Which of the following is not part of the profile?

A. User license

B. Page Layout

C. Record Types

D. Field level security

E. Roles

Back 176

E. Roles

Front 177

Which is not an available function in formula fields?

A. Hyperlink

B. Substitute

C. RPad

D. Vlookup

Back 177

D. Vlookup

Front 178

Which cannot be used as a source report for the Analytical Snap Shot?

A. Tabular Reports

B. Summary Reports

C. Matrix Reports

C. All of the above

Back 178

C. Matrix Reports

Front 179

How many custom fields can be created on an object in an Unlimited Edition?

A. 100

B. 200

C. 500

D. unlimited

Back 179

C. 500

Front 180

How many rollup summary fields can be created in the Enterprise edition on a custom object?

Back 180

20

Front 181

What feature in SDFC combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with SF?

Back 181

Console

Front 182

On which OWD sharing defaults the sharing rules can't be defined?

A. OWD is private

B. OWD is Public/Read only

C. OWD is Public/Read/Write

D. Sharing rules can be created on any of the above

Back 182

C. OWD is Public/Read/Write

Front 183

What happens when a user owns an opportunity record, but does not have the read permissions on the opportunity object?

A. He still sees opportunity record

B. He is not able to see opportunity record

C. This couldn't happen

Back 183

C. he isn't able to see the opportunity record

Front 184

T/F: If custom fiscal years are enabled then you cannot use standard forecasting.

Back 184

TRUE

Front 185

T/F: It is possible for an account to be a part of multiple territories.

Back 185

TRUE

Front 186

T/F: It is possible to have sidebar search enabled with global search.

Back 186

FALSE

Front 187

T/F: For custom object records to appear in search results associated tab only needs to exist; the tab does not have to be visible to users.

Back 187

TRUE

Front 188

T/F: The opportunities field of the campaign

statistics section on a campaign detail page will only be populated for the campaign designated as the primary campaign source.

Back 188

TRUE

Front 189

T/F: It's possible to report on the converted leads.

Back 189

TRUE

Front 190

T/F: Tags are searchable from a standard search component.

Back 190

TRUE

Front 191

T/F: Inline editing is available in visual force

pages.

Back 191

TRUE

Front 192

T/F: The report builder is different that the

report wizard.

Back 192

TRUE

Front 193

Y/N: Is identity confirmation necessary if a users' IP address is known and a browser cookie

exists?

Back 193

FALSE

Front 194

How many custom summary formula fields are allowed on a single report?

Back 194

5

Front 195

Y/N: Is it possible for a user to see a different set of data in a report and dashboard based on the same report?

Back 195

Yes

Front 196

A sales team is a set of users that normally work together on....

A. Accounts

B. Leads

C. Opportunities

D. Cases

E. Contacts

Back 196

C. Opportunities

Front 197

Conditional highlighting cannot be used for...

A. Tabular Reports

B. Summary Reports

C. Matrix Reports

D. None of the above

Back 197

A. Tabular Reports

Front 198

Which of the following is an automated process your organization can use to approve records in SF?

A. Validation Process

B. Approval Process

C. Workflow Rules

D. Record types

Back 198

B. Approval Process

Front 199

Which of the following email cannot be used to send a mass email?

A. Text

B. HTML with letterhead

C. Custom HTML

D. VisualForce

Back 199

D. VisualForce

Front 200

Which of the following object does not support the business process

A. Lead

B. Account

C. Opportunity

D. Case

E. Solution

Back 200

B. Account

Front 201

Which of the following does not need business process?

A. Leads

B. Contacts

C. Opportunities

D. Cases

Back 201

B. Contacts

Front 202

In which of the following edition can you create a managed package?

A. Professional Edition

B. Full Test Sandbox

C. Developer Edition

D. Unlimited Edition

E. Enterprise Edition

Back 202

C. Developer Edition

Front 203

Y/N: Can a user restrict access with the help of sharing rules?

Back 203

No

Front 204

Y/N: Is it possible for users to override their own forecasts for users below them in the forecast hierarchy?

Back 204

YES

Front 205

An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher than 85%

A. Yes

B. No

C. Depends on the settings

Back 205

B. No

Front 206

Which of the following types of packages can be upgraded?

A. Managed packages

B. Unmanaged packages

C. Both A & B

D. None

Back 206

A. Managed Packages

Front 207

Which of the following features allows you to send an email when an opportunity reaches a threshold value?

A. Validation Rule

B. Big Deal Alert

C. Opportunity Alert

D. Big Ticket Email

Back 207

B. Big Deal Alert

Front 208

Auto-response rules work on which objects?

A. Leads and cases

B. Leads and Accounts

C. Accounts and Opportunities

D. Accounts and cases

Back 208

A. Leads and Cases

Front 209

How many ranges can be defined in a case of conditional highlighting?

Back 209

3

Front 210

When are formula fields recalculated?

A. Every 15 min

B. Every time seen

C. After DML operation

D. Admin can set time of refresh

Back 210

B. Every time seen

Front 211

Which of the following is true regarding Dynamic Dashboards:

A. They show data from the perspective of the logged-in user

B. They're automatically created when you

create a custom object

C. They perform calculations that standard dashboards cannot

D. They display the source report as you hover over a dashboard component.

Back 211

A. They show data from the perspective of the logged in-user

Front 212

What determines the suggested criteria in a look up filter?

A. Previously used filter criteria

B. OWD settings

C. Application schema

D. Survey taken when enabling feature

Back 212

A. Previously used filter criteria

Front 213

The value in a custom field called salary is 50,000. What would the formula

ISNUMBER(Salary_c) return?

A. 50,000

B. Depends on users locale

C. True

D. False

Back 213

C. TRUE

Front 214

Which cannot be done in Salesforce to salesforce connection finder?

A. Identify the salesforce systems admin at another company

B. Custom Brand email sent to identify

connections

C. Survey partners for their use of salesforce

D. Survey customers for their use of salesforce

Back 214

D. Survey customers for their use of salesforce

Front 215

Which two functions return the same result when used fields of the same data type?

A. ISBLANK() and BLANKVALUE()

B. ISNULL() and LEN()

C. ISBLANK() and ISNULL()

D. ISBLANK() and ISEMPTY()

Back 215

C. ISBLANK() and ISNULL()

Front 216

Which can be reviewed using process visualizer?

A. Sales Process

B. Approval Process

C. Support Process

D. Workflow Rules

Back 216

B. Approval Process

Front 217

Which email address option is available to

override the From email address in a work flow email alert?

A. Active admin's email address

B. Manual entered email address

C. Active users' email address

D. An org wide email address

Back 217

D. An org wide email address

Front 218

How would an administrator ensure that specific field values are always represented by the same color each time the value is displayed on any dashboard component?

A. Customize dashboard components

B. Customize dashboard settings

C. Customize source reports

D. Customize field settings

Back 218

D. Customize field settings

Front 219

Which of the following is false in regards to a workflow task ?

A. Assigns tasks to multiple users, creates

multiple tasks as outcome of the rule

B. A single task can be assigned to multiple

users

C. The due dates for workflow tasks are based on the number of calendar days

D. Historical tracking is allowed

Back 219

B. Single task can be assigned to multiple users

Front 220

What is the size limit for documents uploaded in SF?

Back 220

5MB

Front 221

If Phil is promoted from a Sales Associate to

Senior Sales Executive, and the new sales associate is appointed to Phil's responsibilities. What are the steps to transfer Phil's account?

Back 221

Create new profile for Phil and new associate. Deactivate Phil's profile with associate role and transfer all accounts, opportunities, and leads

Front 222

Which is not true about sharing rules?

A. Sharing rules open up access whereas org wide defaults restrict access

B. When you delete a sharing rule, the sharing access created by that rule is automatically removed

C. You can edit the access levels of any sharing rule. You can change the specified groups/roles for the rule

D. Sharing rules apply to all new and existing records

E. When you modify which users are in a group rule, sharing rules are re-evaluated

Back 222

C. You can edi tteh access levels of any sharing rule. You can change the specified groups/roles for the rule

Front 223

T/F: Dashboards can be created by using

standard reports as source reports.

Back 223

FALSE

Front 224

T/F: A profile is a collection of settings and

permissions that determine what the user can do with records they have access to and how they view those records.

Back 224

TRUE

Front 225

T/F: Custom formula fields can reference other custom formula fields including themselves.

Back 225

FALSE

Front 226

T/F: You must run the report before you can print or export it because the printable view and export detail buttons are not available in the

report builder.

Back 226

TRUE

Front 227

T/F: Every profile, including profiles associated with customer portal users must have at least one visible app.

Back 227

FALSE

Front 228

T/F: Clients do not have to enable customizable forecasting before they can ask salesforce to activate territory management.

Back 228

FALSE

Front 229

T/F: You cannot use the browser's print function to print reports.

Back 229

FALSE

Front 230

T/F: When you delete a contact, it's associated campaign member record is deleted as well.

Back 230

TRUE

Front 231

T/F: Printable view does not save all of the report formatting.

Back 231

FALSE

Front 232

T/F: Up to 25 custom lookup fields can be

defined per object.

Back 232

TRUE

Front 233

T/F: Record locking prevents users from editing a record if they have certain field-level security or sharing settings.

Back 233

FALSE

Front 234

T/F: A standard user profile can import members into a campaign.

Back 234

FALSE

Front 235

T/F: The record owner is a user queue that has control or rights to a particular data record.

Back 235

TRUE

Front 236

T/F: Standard reports are visible through the reports search

Back 236

FALSE

Front 237

T/F: If the system administrator set a user to create only a certain record type, this user's ability to view other record types is affected.

Back 237

FALSE

Front 238

T/F: You must be a user of Salesforce.com in order to receive an email notification in the case escalation process.

Back 238

FALSE

Front 239

T/F: A new list view can be created from within the console.

Back 239

FALSE

Front 240

T/F: Time based workflow can be triggered every time a record is created or edited.

Back 240

FALSE

Front 241

T/F: You can use standard reports when creating dashboards.

Back 241

FALSE

Front 242

When viewing a dashboard, what can a user do with a dashboard filter?

A. Filter the dashboard by selecting different components to display

B. Filter data by entering a date range to view data for a specific time frame

C. Filter data by selecting a specific field and entering a value

D. Filter data by selecting from a list of options set when the dashboard was created.

Back 242

C. Filter data by selecting a specific field and

entering a value

Front 243

What can customers do in private chatter groups?

A. Chatter customers can post to the groups to which they're invited

B. Chatter customers can run reports on chatter group membership

C. Chatter customers can post to chatter profiles and follow people

D. Chatter customers can view accounts, contacts, and opportunities

Back 243

A. Chatter customer can post to the groups which they're invited

Front 244

Which of these is not a standard salesforce.com profile?

A. Marketing User

B. Sales User

C. Contract Manager

D. Solution Manager

Back 244

B. Sales User

Front 245

Y/N: Will data be lost in a custom field if data typed is changed to number from any other type?

Back 245

YES

Front 246

Which tool should be used to import more than 65,000 records in SF.com?

Back 246

Data Loader

Front 247

Which of the following is not a standard SF.com functionality?

A. Email to Lead

B. Email to Case

C. Web to Lead

D. Web to Case

Back 247

A. Email to Lead

Front 248

Which of the following is not a mandatory field while creating user record?

A. Profile

B. Role

C. Community Nickname

D. Alias

Back 248

B. Role

Front 249

A user is successfully logged in at 3pm. What happens at 3:31 when the login hours for the users profile are from 7am-3:30pm?

Back 249

User is automatically logged out

Front 250

What is the impact on a user of the organization level locale changes?

A. The default locale of the user is also set to the new organization level locale

B. The user is asked for a choice if he would like to choose new organization locale or his own locale

C. No impact on the user as he keeps using his own default locale

D. From a new session, user will see everything in the new organization locale.

Back 250

C. No impact on the user as he keeps using his own default locale.

Front 251

API's are not available for use I which SF.com edition?

A. Developer Edition

B. Professional Edition

C. Unlimited Edition

D. Enterprise Edition

Back 251

B. Professional Edition

Front 252

Which feature is not available in SF.com?

A. Profile based hours

B. Profile based login IP ranges

C. Organization based login IP ranges

D. Organization based login hours

Back 252

D. Organization based login hours

Front 253

How many days are deleted records kept in the recycling bin?

Back 253

30

Front 254

Which of the following is the best way to make the field mandatory for everyone?

A. Page Layout

B. Validation Rule

C. Roles & profiles

D. Field level security

Back 254

D. Field level security

Front 255

Which of the following is not a standard SF.com application?

A. Service

B. Sales

C. Call Center

D. Community

E. Marketing

Back 255

A. Service

Front 256

Which of the field types cannot be used as an

external ID?

A. text field

B. Number field

C. Picklist field

D. Email ID field

Back 256

C. Picklist field

Front 257

Which of the following cannot be the controlling side of the dependent pick list?

A. Checkbox

B. Custom picklist

C. Standard picklist

D. Multi-select picklist

Back 257

D. Multi-select picklist

Front 258

Do validation rules get enforced on the lead

conversion?

Back 258

NO

Front 259

On a lead conversion, the close date of the newly created opportunity is automatically set to...

A. BLANK

B. Today()

C. Last day of the current quarter

D. Last day of the current month

E. last day of the current year

Back 259

C. Last day of the current quarter

Front 260

Which of the following profile permissions will enable the user to edit any record, regardless of the sharing model?

A. Customize app

B. View setup and configuration

C. View all data

D. Modify all data

Back 260

C. View all data

Front 261

Y/N: Can an administrator change the profile

settings of the standard solution manager profile?

Back 261

No