4Th Ed. Pmbok Chapter 9 Hr

Front 1

What is Human Resource Management?

Back 1

Guiding you through all the things you need to do to make sure you get everyone for your project when you need them

Front 2

What are the 4 processes of Human Resource Management?

Back 2

1. Develop Human Resource Plan
2. Acquire Project Team
3. Develop Project Team
4. Manage Project Team

Front 3

Describe Develop Human Resource Plan

Back 3

The planning and guidance required to get a team together

Front 4

What are the 3 inputs to Develop Human Resource Plan?

Back 4

1. Activity Resource Requirements
2. EEP
3. OPA

Front 5

What are the 3 tools used with Develop Human Resource Plan?

Back 5

1. Organization Charts and Position Descriptions - tells everyone how your team is structured.
2. Networking - formally and informally gathering company and industry info.
3. Organizational Theory - is where you use proven principles to guide your decisions.

Front 6

What is the output in Develop Human Resource Plan?

Back 6

Human Resource Plan -tells everyone on the project who you'll need on your team, when you need them, and what skills you need. Contains subparts -
* Project Organizational Charts
* Staffing Management Plan
* Roles and Responsibilities

Front 7

How is a RACI matrix used to denote Rules and Responsibilities in the Human Resource Plan?

Back 7

A RACI matrix is a table that lists the role or people on the top; the specific activities, work, or responsibilities down the side, and indicates each person for each activity (Responsible, Accountable, Consulted, Informed)

Front 8

Describe Acquire Project Team?

Back 8

Negotiate with functional managers for your project team members.

Front 9

What are the 3 inputs to Acquire Project Team?

Back 9

1. OPA
2. EEP
3. Human Resource Plan (Roles and responsibilities
Project organization charts
Staffing management plan)

Front 10

What are the 4 tools used for Acquire Project Team?

Back 10

1. Negotiation - Negotiate with functional and other project managers for resources.
2. Pre-Assignment - Build assignments into staffing management plan. Denotes guaranteed assignments.
3. Virtual Team Members
4. Acquisition - Going outside company to contractors and consultants.

Front 11

What are the 3 outputs in Acquire Project Team?

Back 11

1. Resource Calendars - tell the company exactly when the team members will be available once their done.
2. Staffing Assignments - Seats in chairs
3. PMP updates

Front 12

Describe Develop Project Team

Back 12

The specific activity of enhancing the performance of each individual member of the project team as well as the performance of the team as a whole by improving the individual competencies of the team as well as enhancing the communication and interactions among the team members.

Front 13

What are the 3 inputs to Develop Project Team?

Back 13

1. Project Staff Assignments
2. Resource Calendars
3. PMP

Front 14

What are 6 tools commonly used in Develop Project Team?

Back 14

1. Recognition and Rewards - Best way to keep team motivated
2. Interpersonal Skills - Solving problems
3. Ground Rules - Help prevent problems between team members. Establish fair working conditions
4. Team Building Activities
5. Training - Make sure to budget time and money if needed
6. Co-location - Team all together/ War room

Front 15

What are the outputs to Develop Project Team?

Back 15

1. Team Performance Assessment
2. Updates to EPP

Front 16

Name a few basic techniques for decision making

Back 16

1. Command - Team does what you say
2. Consultation - Get opinion from team and then decide
3. Consensus - Present options and get everyone to agree
4. Coin Flip - Randomly choose one

Front 17

What are the 5 types of power?

Back 17

1. Legitimate Power - used to assign work to direct reports
2. Reward Power - award a bonus or reward to motivate. Make sure process is fair
3. Expert Power - team respects you for your expertise and gives you credibility
4. Referent Power - Cool, trusted by those in authority, associated with success.
5. Punishment Power - Correcting team member for poor behavior. Always do 1-on-1 and in private.

Front 18

Describe Manage Project Team

Back 18

involves the actual tracking of the performance of each individual team member, providing any necessary feedback in regards to that performance, resolving any issues that may have arisen in the process to date, as well as coordinating and implementing any changes that may need to take place for the sake of enhancing the performance of the project team from the current point forward.

Front 19

What are the 5 inputs to Manage Project Team?

Back 19

1. Project Staff Assignments
2. PMP
3. Team Performance Assessments - From Develop Project Team, says how works been done.
4. Performance Reports - Shows if project has deviated from plan
5. OPA

Front 20

What are the 5 tools used in Manage Project Team?

Back 20

1. Conflict Management - resolve conflicts between people
2. Issue Logs - As issues are resolved, write down resolution
3. Project performance appraisals - assessing each individuals work and therefore performance.
4. Interpersonal Skills - helping people solve problems
5. Observation and conversation - how communicating management to team

Front 21

What are the 4 outputs in Manage Project Team?

Back 21

1. Change Requests
2. Updates to EPP
3. Updates to OPA
4. Updates to PMP

Front 22

What are some popular theories of motivation and organization?

Back 22

1. Maslow's Hierarchy of Needs - Until lower needs are satisfied (Acceptance, Security, Physiological) people will not think of higher ones.
2. McGregor's Theory X and Y - Theory X manager doesn't trust the team. Micro manager
Theory Y manager does trust the team. Enabler
3. Herzberg Motivation-Hygiene Theory - Need hygene factors, good conditions, personal life, relations, coffee, before motivation factors like achievement, recognition, growth
4. Expectancy Theory - expectation of reward to motivate people. If unfair will demotivate
5. McClelland's Achievement Theory - people need achievement, power and affiliation to be motivated.

Front 23

What are the 5 stages of team development?

Back 23

1. Forming - People are still trying to figure out their roles. Tend to work independently
2. Storming - Members form opinions, can lead to flare ups.
3. Norming - As the team learns more about other people on the team, they adjust work habits to help each other. Start trusting
4. Performing - Everyone knows capabilities, starts acting as a cohesive unit.
5. Adjourning - Team deals with closing down.

Front 24

What are some common reasons conflicts happen?

Back 24

1. Resources - are scarce. ex. Good conference room, team member, or each copy machine.
2. Priorities - one project or person is more important than another. If companies priorities aren't crystal clear, then conflict happens.
3. Schedules - decide who gets what, when.
Additional ones - Personalities, Costs and Technical opinions (experts disagree)

Front 25

What are some ways to resolve a conflict?

Back 25

1. Confronting, or problem solving - find a solution. Most effective
2. Compromise - each person gives up something. used after confronting
3. Collaborating - working with other people to make sure that their viewpoints are taken into account.
4. Smoothing - Play down the problem. Useful to calm people down and gain time.
5. Forcing - Putting foot down. One person wins and one loses.
6. Withdrawal - Walk away from arguments. Usually counterproductive.