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55 Cards in this Set

  • Front
  • Back

Keys to Successful Collaborations

1. Process

2. Thoughts, ideas, feelings

3. sharing

4. understandable by both parties

Clear communication, both verbal and non verbal

Non-Verbal Communication

-intentional and unintentional messages

-Not written, spoken, or sounded

More than 50% of messages

These get the most attention

What do we need to know to interpret?

-Frame of reference

-Specific situations

-Cultural background



- Informal

Different Cultural Backgrounds and their rules

Technical- rules are well known

Formal- rules are known, but the reasons behind them are not (traditions, rituals)

Informal- Unconsciously learned

Types of nonverbal communication and effects on business communication-

Facial expression and eye contact

-most meaningful

-eye contact is most expressive

-interest, attentiveness

-desire to participate

- Flow of communication

Clothing- Not clear cut anymore, always lean towards more conservative if you are unsure

Distance/Personal Space

1. Intimate (touching to 18")

2. Personal (18" to 4')

3. Social (4' to 12')

4. Public (12' to further)

Physical Environment

-Reveals characteristics of owner of territory








-culturally dependent

-situationally dependent

Informal vs formal

Attending skills

Giving Physical attention

-posture of involvement

-appropriate body motion

-eye contact


Following Skills

Stay out of the way of the speaker so the listener can discover how speaker views the situation

-door openers

-minimal encourages

-infrequent questions

-attentive silence

Reflecting skills

Listener relates the feeling of the speaker


-reflecting feelings

-reflecting meanings

-summative reflections


-want to provide something I dont have the skills for (maintenance, security)


instead you contract out to get my service to other places (franchise)



-They work together

-Less org commitment

-decision making w/ individual org


Joint programming

-mutual web of interests


Often two become one

Mergers, completely new company

structural changes

Preliminary Engineering

Cost to prepare the construction documents

Construction administration

Costs of engineering, inspection, admin oversight

Critical Incident:

Sudden, traumatic event that is overwhelming, emotionally charged, and often dangerous.

How do we know we have a critical incident?




How do we respond to a critical incident?

who is in charge?

Who needs attention?

Physical Signs:

Sweating, dizzy pale face, heart rate

Long term- fatigue, hair loss

Behavioral Signs:

Appetite changes, withdrawl from others, crying

long term- inability to focus, argumentative

Emotional Signs:

shock, anger, depression

Long term-withdrawal

Cognitive signs-

Confused thinking, disorientation

Long term- Memory loss

Post-incident concerns

Possible employee responses needs


Allow to react ask questions encourage towards council

Critical incident stress debriefing (CISD)

you find a professional whose services you can call for quickly

1. give support by professional

2.provide outlet for emotions

3. restore coping skills

4. help employees regain sense of control


diagnosis determined by DSM

(diagnostic and statistical manual of mental disorder)

What is Fiscal Management?

Managing financial resources- (budgets, expenses)

Control- making policies and procedures for different events

Planning- long and short term achievements

Allocation- how resources are distributed throughout the agency

Recording- all financial transactions

Evaluating- looking over what you're doing and how it's working

Importation- gathering information about inventory, pay amounts

Consistency- financial policy and systems should remain the same throughout the organization

Accountability- telling stakeholders (transparency)

Adaptability- Must be able to change if current methods aren't working

Profit vs. Non-Profit Financial Differences

Sources of revenue- NP=donations,grants FP=Fees and charges

NP work towards mission rather than self-benefit

NP cant just have internal funding

NP- have accountability to society at large (FP accountable to investors)

Profit vs. Non-Profit Financial Similarities

Regulated by state and federal laws

Must stay financially stable/viable

Both may charge fees for services

Both could offer the same services

Both have limited resources

P&R Revenue Sources


-Fees& other charges







-Equipment sales

-Partnership outcomes

What is a budget?

A statement.

Allows organization to plan for how to control and limit spending. Goes over a specific amount of time.

Predicts resources spending and acquisition

Estimates revenues and expenses.

Shows how we want money to be spent.

Line-Item Budget

-Broad perspective of revenues, not a lot of details

-Uniform and easy to set-up

-Each element has a line

Program Budget

-Emphasizes outcomes rather than costs

-Every program is independently analyzed and evaluated

-Promotes creativity

Performance Budget

based on activities of the organization and programs

-who is performing the best

Zero-based Budget

-Starts from zero each year

-no decisions made on previous programs/acitivities

4 Basic Budget activities:

1. Budget message- description of new programs being offered

2. Budget summary- one page summary of major categories in the budget

3. Budget Narrative- describes the activity, why hourly vs salaried, specific program revenues expected

4. Budget detail- actual $ amounts proposed for programs and services

Cost Benefit Analysis

What is it? -looks at financial efficiency of organization and or specific programs and activities

How is it useful to managers? Prioritization, promotion, evaluation, program comparison, adaptation

How is the conversation in recreation changing?

From what do you do? To what kind of impact do we have?

NRPA driven pillars


Health and wellness

Social equity

What are some trending issues?

Bullying, globalization, technology, crowdfunding, partnerships, evidence-based practice, conservation.


National database for data to assist in efficient management

How much verbal communication is ignored or misunderstood?


Two systems support rec management with data

MIS management information systems

DSS decision support system

Real property tax

House and land fall into this category

Personal property tax

Tangible-cars, jewelry, equipment

Intangible-accounts, stocks, bonds

Sources of revenues fkr recreation organization

Fees/charges, bonds, grants, donations, investments

Market segmentation

Dividibg a total market into groupings consisting of people who have relatively sinilar needs

Reciprocal public

Public interested in the agency, with the agency interested

Sought public

Group from which the agency is interested in gaining support, but is not necessarily interested in the agency.

Unwelcome public

Individuals who are interested in the agency, but the agency is not interested in them.

3 types of problems

Opportunities, crisis, routine

4 functions that facilitate dialogue and decision making

1. Recognition that opportunity exists

2. Collection of information

3. Generation of alternatives

4. Communication of findings

3 criteria for market segmentation