Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

13 Cards in this Set

  • Front
  • Back

consistent quality service

good service every time you need it

critical moment

a very important make or break moment


a buyer of a company's products

customer satisfaction

a customer that is happy with their purchase

customer service

is the provision of service to customers before, during and after a purchase. Accordingly it may vary by product, service, industry and individual customer

customer service encounter

when a customer uses customer service

customer focused employee

a employee that is only worried about dealing with the customer


a person who is invited to visit the home of or take part in a function organized by anothe


the notice or attention given to someone or something by the media

quality service

good service


an act of helpful activity; help; aid

service encounter

when some one uses service

word of mouth

the transfer of info by mouth instead of email or something