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13 Cards in this Set

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consistent quality service

good service every time you need it

critical moment

a very important make or break moment

customer

a buyer of a company's products

customer satisfaction

a customer that is happy with their purchase

customer service

is the provision of service to customers before, during and after a purchase. Accordingly it may vary by product, service, industry and individual customer

customer service encounter

when a customer uses customer service

customer focused employee

a employee that is only worried about dealing with the customer

guest

a person who is invited to visit the home of or take part in a function organized by anothe

publicity

the notice or attention given to someone or something by the media

quality service

good service

service

an act of helpful activity; help; aid

service encounter

when some one uses service

word of mouth

the transfer of info by mouth instead of email or something