P1 Explain the role of effective communication and interpersonal interaction in a health and social care context.
Context: we have formal and informal communication
Informal communication occurs on a one-to-one basis, in a face-to-face manner. This also includes all the various methods of sending information or messages between people. Informal communication between professional and people using service includes planed meetings. When using informal communication between colleagues, you feel relaxed and eager to talk about many things, as there is no specific agenda to talk about. An informal piece of written communication can be as simple as a jotted note to a friend on a torn slip of paper.
Informal communication is also used to help put …show more content…
It can be used to communicate affection, familiarity, sympathy and other emotions.
Facial expressions express what thoughts are running through a persons mind. For example a smile expresses friendliness and affection. Raised eye-brows show surprise and furrowed forehead conveys fear and anxiety. All the emotions and various types of human behaviour bring different expressions on face.
Slang is a type of language that consists of words and phrases that are regarded as very informal.
Jargon is a technical word used by a professional person as a short way of saying things that are hard for others to understand. When a service provider uses technical language the service user may not understand. For example, the doctor may say that a patient needs bloods and an MRI scan. That can sound very frightening to someone who has been rushed into hospital. It is better if the doctor explains that they need to take some blood to do some simple tests and then explains what a MRI scan is.
Good communication skills are very important for those working in health and Social care as they help them to:
• Develop positive relationships with people using services and their families and friends, so they can understand and meet their …show more content…
E.g. mobile phones can be used to make calls and can also be used to send text messages and emails if it has internet, and we also have computers in which we can record, store and communicate information very quickly and efficiently over long distances. Some aids can turn small movements into written words and then into speech, such as the voice box most famously used by the scientist, Professor Stephen Hawking.
Foreign language – when someone speaks a different language or uses sign language, they may not be able to make any sense of information they are being given by someone trying to help them if that person does not speak their language.
Makaton is a form of communication using signs and symbols and is often used as a communication process for those with learning difficulties.
Braille system is a method that is widely used by blind people to read and write.
Sign language is a language which instead of using sounds uses visual signs. These are usually made up of the shapes, positions and movement of the hands, arms or body and facial expressions to express a speaker’s
Context: we have formal and informal communication
Informal communication occurs on a one-to-one basis, in a face-to-face manner. This also includes all the various methods of sending information or messages between people. Informal communication between professional and people using service includes planed meetings. When using informal communication between colleagues, you feel relaxed and eager to talk about many things, as there is no specific agenda to talk about. An informal piece of written communication can be as simple as a jotted note to a friend on a torn slip of paper.
Informal communication is also used to help put …show more content…
It can be used to communicate affection, familiarity, sympathy and other emotions.
Facial expressions express what thoughts are running through a persons mind. For example a smile expresses friendliness and affection. Raised eye-brows show surprise and furrowed forehead conveys fear and anxiety. All the emotions and various types of human behaviour bring different expressions on face.
Slang is a type of language that consists of words and phrases that are regarded as very informal.
Jargon is a technical word used by a professional person as a short way of saying things that are hard for others to understand. When a service provider uses technical language the service user may not understand. For example, the doctor may say that a patient needs bloods and an MRI scan. That can sound very frightening to someone who has been rushed into hospital. It is better if the doctor explains that they need to take some blood to do some simple tests and then explains what a MRI scan is.
Good communication skills are very important for those working in health and Social care as they help them to:
• Develop positive relationships with people using services and their families and friends, so they can understand and meet their …show more content…
E.g. mobile phones can be used to make calls and can also be used to send text messages and emails if it has internet, and we also have computers in which we can record, store and communicate information very quickly and efficiently over long distances. Some aids can turn small movements into written words and then into speech, such as the voice box most famously used by the scientist, Professor Stephen Hawking.
Foreign language – when someone speaks a different language or uses sign language, they may not be able to make any sense of information they are being given by someone trying to help them if that person does not speak their language.
Makaton is a form of communication using signs and symbols and is often used as a communication process for those with learning difficulties.
Braille system is a method that is widely used by blind people to read and write.
Sign language is a language which instead of using sounds uses visual signs. These are usually made up of the shapes, positions and movement of the hands, arms or body and facial expressions to express a speaker’s