Unit 1-Task 2
P3, P3, M2, D1
Understand factors that influence communication and interpersonal interaction in health and social care environments
This booklet is about people who may have difficulty communicating with someone else and may need extra added help and how to overcome the communication barrier.
One to one between a care worker and a service user who has a hearing impairment. It is morning and the service user is just getting up after a difficult night’s sleep and in turn will be having breakfast in the main dining room.
Argyle’s stages of communication cycle is a 6 stage cycle made up of-an idea occurs, message coded, message sent, message received, message decoded and message understood.
First stage-Ideas occur
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They should also be sat opposite each other so they can communicate effectively because if they were sat next to each other then the patient wouldn’t be able to lip read or see what the carer was signing at all. There are no signs of depression in the patient. The carer should be trained on sign language and be able to use it effectively so there is no barrier however if the carer is new to using sign language then they may feel a bit nervous which would maybe make them mess up abit so they might get something wrong which could confuse the patient. They should be able to assess what the patient wants and they should help the patient out by doing that for them if it is possible. If the patient has a preferred method of communicating with people then the carer should be trained on using this method because it would make the patient more comfortable for example they may prefer text rather than sign language also some patients feel more comfortable with certain carers so the carer should try build the relationship between themselves and the patient so everyone feels comfortable together. The patient hasn’t had much sleep so they may be quite aggressive with the carer so they should give them some space to wake up and back off a bit. The carer should use friendly gestures towards the patient like smiling when speaking this will show that the carer is friendly and only wants to help out, this is a good non verbal