Solvay Pharmaceuticals: Case Study
Quintiles, a biopharmaceutical company based out of North Carolina, employees 23,000 people in 50 countries, and was the best supplier for clinical trials for Solvay. The came to a 5-year agreement with mutual benefits written out. This worked out well for both parties so when the renewal came up in 2006 they both made the move from partnership to a true alliance to leverage each other’s strengths. Problems began to arise and had to be overcome. These problems consisted …show more content…
Likewise there are also departments within Assurion dealing with Verizon phones coming to Assurion. If these department would work together at sharing best practices and joining certain departments to work in alliance so the benefits could arise for both companies.
Diagrams of strategic alliance map and scorecard on next two pages.
Strategic Value Map shared between Verizon Wireless and Assurion Insurance Company
*Wins for Verizon Wireless: Increase subscribers and customer satisfaction | *Wins for Assurion: Increase stream of subscribers and operational expenses | | Value for Both | Stakeholders Outcome | Improve on customer value | Improve Operational Expense | Better Shareholders value | | | | | | | | | Customer Value | Lower Insurance Costs for Service | Less defects in phone due to better testing | Receive devices sooner from better shipping | | | | | | Operational and Cost Improvements | Business Process | Better testing | Reduced repeated actions on phones | Send shipments faster for Both | | | | | | Employee and Organization Success