Role As The Administrative Leader Of The ERP Implementation Process

705 Words 3 Pages
The project manager acts as the administrative leader of the ERP implementation process. The project manager thus acts to guide the organization through the implementation process in addition to ensuring that each task is assigned to the right individual and that the tasks are timely, feasible, and with the correct detail level. The project manager is responsible to breaking any communication barriers that may arise thereof to avert resistance from end-users. Other key stakeholders are the CFO and the chief accountant who take the initiative to lead the investment decision and the accounting software system. These stakeholders perform the role of educating other stakeholders about the ERP software.
The system manager and CIO is another important
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Since introduction of new systems changes the data entry, interfaces, and report formats, end-users are bound to resist such changes. User involvement is thus important to address and reduce the impact of such resistance and hence encourage their participation in the ERP implementation process. Moreover, taking the users on board would ensure an elimination of redundant data and operations, access to reliable information, reduction in the project cycle times and increases in efficiencies thereby leading to reduced costs. However, most ERP projects are unique and as such their implementation process is always beyond the technical and socio-technical challenge and thus affects how the end users perform their …show more content…
Therefore, user participation impacts the implementation process in a positive way thereby leading to the success of the process. The end-user is always at the center of the information system to provide information processing capabilities to support decision-making functions, management analysis, operation, and strategy. In the case of Nestle USA, user involvement led to the success and failure of both programs. During the first rollout of the program, end-users were the first to resist change and thus rebel against the system. When the project was scrapped and replaced with another phase of a better project, end-users were given training which ensured that they understood the ERP system and were able to navigate about the system, the project

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