Learning Team B: Kathryn Alvino, Nadia Ge, Delores Jones, Wanda Soderberg-Beck
University of Phoenix
Author Note: This paper is being submitted on January 30, 2015, for Dr. Kale Kruger’s HCS/514 Managing in Today’s Health Care Organizations course.
Merger Memo MEMORANDUM TO: All Employees FROM: Management Team DATE: January 30, 2015 SUBJECT: Healthcare International Organization Merger CC: Leadership Team
In response to the recent merging of Healthcare International and Care Alliance Health Systems, the management teams of both medical facilities has come together to write a memo on the merger and the
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Research has shown if an organization’s culture is to improve work performance values and beliefs must be shared by all employees (Denison, Mishra, 1995). For those employees asking, “what is organization culture” I will clarify. Culture is the pattern of shared beliefs and values that develop over time within an organization, is viewed as correct, and is taught to newcomers as the appropriate way to behave in the group (Sheppeck, Militello, 2014). According to Sweeny (2011) in regards to the impact of healthy organizational structure on customer service, “a strong, vibrant company culture will generally attract the same type of employee to the organization.” Our culture will serve to achieve specific goals by directing management and employee behavior, planning and allocating resources, focusing on competitive strategic actions for improved outcomes, and maintaining excellent customer service. Customer service is the responsibility of every employee in the organization regardless of title. According to Sweeny (2011), “a healthy company culture that focuses on providing exceptional customer service regardless of their products and services will have a much easier time teaching, coaching, and reinforcing employees on the significance of providing excellent service.”
Organizational Behavior: According to Carney, a strong organization requires managers to be strategically involved in the organization’s initiatives, processes, and