Summary: The Importance Of Fees At Southwest Airlines

To the vast majority of people, the worst and most frequently occurring feeling in the world takes place after paying a superfluous amount for a service or product, where money was essentially wasted. However, society has seemingly become apathetic to this once distressing sensation, as it continues to take part in this once dreaded and avoided activity. Everyday, millions of American fliers accept the charges for services that were once complimentary and are an unnecessary part to their flight. These fees are now present for services that range form the transporting of luggage to the printing of a customer’s boarding pass. The country’s most popular airlines’ fees are unnecessary and excessive, and they serve for no other purpose than to increase …show more content…
This fact is almost completely attributed to the fees for checking baggage, printing boarding pass at the airport, and switching passengers to an either earlier or later flight. These services were once obligatory by the airlines, and expected as a part of the ticket price. Yet, the majority of airlines choose to forget the not to distant pass, except for one example outlining the auxiliary nature of these fees. Southwest Airlines, the low cost domestic carrier based in Dallas, Texas, has made it evident the fees required by other airlines are ridiculous, as it continually refuses to charge for the checking of luggage, printing of boarding passes, and the altering of a customer’s itinerary, all of the primary reasons for fees from the other airlines (Schnurman). Furthermore, Southwest Airlines boasts some of the cheapest fares for passengers within the …show more content…
Specifically, Spirit airlines has made it clear in its advertising the fees it charges are solely for the well-being and increased comfort for the gust claiming new aircraft on the way, larger seats, and cheaper ticket cost before the fees set in (Baldanza). However, most airlines have actually had an opposite trend in overall customer satisfaction since the fees were introduced, where airlines have an overall zero rating of satisfaction (Vasel). Spirit Airlines, the airline boasting its offerings to those who pay the extra fees, has actually continually scored the lowest of all airlines the country for a record amount of almost ten years (Vasel). Spirit airlines failure to live up to its expectations isn’t a rarity in the airline industry anymore as most airlines review’s are underwhelming and poor due to the frustrations created for the encompassing