Health Care Information Essay

9724 Words 39 Pages
CHAPTER

7
SYSTEM IMPLEMENTATION AND SUPPORT
LEARNING OBJECTIVES


To be able to discuss the process that a health care organization typically goes through in implementing a health care information system. To be able to appreciate the organizational and behavioral factors that can affect system acceptance and use and strategies for managing change. To be able to develop a sample system implementation plan for a health care information system project, including the types of individuals who should be involved. To gain insight into many of the things that can go wrong during system implementations and strategies health care managers can employ to alleviate potential problems. To be able to discuss the importance of training, technical
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Not only are there workstations to install, databases to build, and networks to test but there are also processes to redesign, users to train, data to convert, and procedures to write. There are countless tasks and details that must be appropriately coordinated and completed if the system is to be implemented on time and within budget—and widely accepted by users. Along with attending to these activities, or tasks, it is equally important to address organizational and behavioral issues. Studies have shown that over half of all information system projects fail. Numerous political, cultural, and behavioral factors can affect the successful implementation and use of the new system (Ash, Anderson, & Tarczy-Hornoch, 2008; Ash et al., 2007). We devote a section of this chapter to the organizational and behavioral issues that can arise and other things that can go wrong during the system implementation process and offer strategies for avoiding these problems. The chapter concludes by describing the importance of supporting and maintaining information systems.

SYSTEM IMPLEMENTATION PROCESS
System implementation begins once the organization has acquired the system and continues through the early stages following the go-live date (the date when the system is put into general use for everyone). Like the system acquisition process, the system implementation process

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