Six Sigma Case Study

Lloyd II, D. & Holsenback, J. (2006). The use of Six Sigma in health care operations: Application and opportunity. Academy of Health Care Management Journal 2, p. 41-49.

In this academic article, Lloyd and Holsenback describe Six Sigma as an application that provides framework for healthcare systems to manage quality improvement. Specifically, the article uses Six Sigma to reduce variability in the delivery of clinical services. Previous work is reviewed from a demonstration by a radiology department and then the authors propose Six Sigma as an improvement tool for the medication administration process. In the closing remarks, Lloyd and Holsenback discuss the organizational challenges of financial commitment and personnel allocation for the long- term use and continuous training of Six Sigma. Six Sigma is a management methodology
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& Jones, C. (2010). Benchmarking best practice in mental health care services. Nursing Management 16(10), p. 20-24.

In this article, McDonnell and Jones illustrate the qualitative applications of benchmarking in mental health care services. Titled “Essence of Care,” the benchmarking principle provides the framework for best practice and is considered a valuable tool in developing better patient outcomes. The National Health System (NHS) in the United Kingdom wanted to implement a measureable, evidence-based tool that was adapted for mental health services, easy to use, could include all personnel, and provided qualitative data.

Although this article focuses on mental health, benchmarking can be used in any medical specialty or management function. Qualitative and quantitative data are collected and analyzed electronically to produce the criteria for comparison to Essence of Care best practice statements. Application of benchmarking to pain management, patient visiting rooms and privacy, meal services, and work environment provides substantial evidence for improvement through

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