From the customer’s side of things, there arose many opportunities for those involved to speak out. Due to the accusations, 5,300 employees throughout the years were let go for creating millions of unauthorized bank accounts and credit card accounts without their customers knowing since 2011. Because an unauthorized account is not “hidden,” the bank account …show more content…
Wells Fargo did not avoid these punishments, and ended up paying $185 million for fines brought to the government’s attention, and $5 million to refund customers for their late fees and damaged credit scores. "One wonders whether (the CFPB) penalty of that amount is enough," said David Vladeck, a Georgetown University law professor and former director of the Federal Trade Commission's Bureau of Consumer Protection. "It sounds like a big number, but for a bank the size of Wells Fargo, it isn't really." (CNN MONEY) Regardless of the fines brought upon the company, many customers have left Wells Fargo due to the distrust now