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41 Cards in this Set

  • Front
  • Back
Primary Groups
Groups formed to meet primary needs for inclusion and affection.
Secondary Groups
Groups formed to meet secondary needs for control and problem solving.
A type of secondary group that performs a specific service for an organization.
Quality Control Cirlce
Organizational group that address issues of job performance and work improvement.
Self-managed Work Teams
(Also Called autononimous work groups) Groups of peers who manage their own work schedules and procedures.
Standards and rules for appropriate member and leader behavior.
All the elements of a system are present at the outset, or the initial raw materials of the system.
Influences on the system that result from actual activities within the group as it goes about its business.
Those tangible and intagible products or achievments of the groups system emerging from throughput processes.
Systems do not exist in a valcume but are embeded in multiple surroundings or context.
Open System
Such systems have a free exchange of information with their environments; that is, inputs and outputs flow back and forth between the system and its environment.
Close System
Such system have limited flow of informations between themselves and their environment.
The elements of a system are related interdependently such that all elements mutualy influences eachother.
Multiple Causes
No single system input determines system outputs; instead system outcomes are the results of numerous, interdependence factors.
Multiple Paths
System objectives can be reached in a varity of ways.
A systems ability to take on an identity seperate from its individual elements.
While communicating, all interactents mutually and simaltaneously define both themselves and others.
Content Dimension
The "how" of a message expressing the recieved relationship between communication.
a poor listening habit involving pretending to listen to others.
Silent Arguing
A poor listening habit of prematurly judging anothers comments and the mentally preparing of refutation.
Assuming Meaning
A poor listening habit of interpreting others messages based uncritically on a listeners frame of reference.
Mind Assult
A poor listening habit of uncritically interpreting anothers message based on listeners frame of reference and insist on that meaning inspite of the others protest to the quantrary.
A poor listening habit of responding to anothers message in an irrelevent manner.
Defensive Responding
A poor listening habit of responding to anothers message defensivly because a threat has been percieved.
Active Listening
Listening first to understand anothers message before critically judging the message.
Emotive Words
Words that trigger strong emotional responses.
Discussion Question
The main question or issue the group must answer.
Information Question
Ask for specific information or facts but not interpritations or opinions.
Interpretation Questions
Ask for personal opinions, interpretations, judgements; they invite discussion.
Action Questions
Ask how to impliment decision or policy already desided by the group.
Nonverbal Behaviors
Anything in a message that is not the word itself.
Policy Questions
Ask what should be done about an issue. The key word is should. Usually groups have discussed a number of information and interpretation questions before they begin to discuss and decide what policy to take.
Primary Tension
Anxiety arising early in a groups formation, as members work-out their relationships and rules.
Secondary Tension
Task related tension that stems from differing opinions about the substantive work of the group.
Task Roles
A task oriented behavior is one that contributes directly to the accomplishment of the groups task(s).
Maintenance Roles
Maintenance behaviors, are those that help the group maintain harmonious relationship and a cohesive interpersonal climate.
Giving no response to others.
Preventing progress toward groups goals by constantly raising objections, repeatedly bringing up the same topic or issue after the group has considered it and rejected it.
Status Seeking and Recogniton seeking
Stage hoging, boasting, and calling attention to ones expierence when it is not necessary.
Refusing to help group with the task.
Acting Helpless
Trying to alicit symphathy by constantly needing help to complete tasks.