Rhds Exam - Chapter 13 - Ethics & Ethical Business Practices

Front 1

Which of the following is the primary purpose of the Clinical Documentation Industry Association (CDIA)?
Select one:
a. To conduct business in a dignified and honorable manner
b. To deliver the highest level of healthcare documentation services that contribute to the quality and efficiency of the healthcare industry
c. To encourage laws that prevent competitive behavior and fair business practices
d. To monitor policies clearly articulating the criteria that differentiate an "employee" from an "independent contractor"

Back 1

b. To deliver the highest level of healthcare documentation services that contribute to the quality and efficiency of the healthcare industry

Front 2

In the case of the New England Patriots' coach Bill Belichick, which of the following Better Business Bureau's Standards of Trust did he violate?
Select one:
a. TELL THE TRUTH: Honestly represent products and services, including clear and adequate disclosures of all material terms.
b. EMBODY INTEGRITY: Approach all business dealings, marketplace transactions and commitments with integrity.
c. BE RESPONSIVE: Address marketplace disputes quickly, professionally, and in good faith.
d. SAFEGUARD PRIVACY: Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.

Back 2

b. EMBODY INTEGRITY: Approach all business dealings, marketplace transactions and commitments with integrity.

Front 3

A U.S.-based transcription service is sending work offshore without telling their client. Which of the following Better Business Bureau's Standards of Trust has been violated?
Select one:
a. HONOR PROMISES: Abide by all written agreements and verbal representations.
b. ADVERTISE HONESTLY: Adhere to established standards of advertising and selling.
c. BE TRANSPARENT: Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer's decision to buy.
d. BUILD TRUST: Establish and maintain a positive track record int he marketplace.

Back 3

c. BE TRANSPARENT: Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer's decision to buy.

Front 4

Which of the following would be considered a violation of the AHDI Code of Ethics?
Select one:
a. Emailing a "dictation blooper" to a colleague that contains identifiable patient information
b. Posting productivity tips on discussion boards on the Internet
c. Giving a presentation about the medical transcription industry at a conference aimed at nurses
d. Pointing out repeated physician dictation errors to your supervisor

Back 4

a. Emailing a "dictation blooper" to a colleague that contains identifiable patient information

Front 5

The AHDI Code of Ethics is comprised of how many professional standards?
Select one:
a. 9
b. 20
c. 15
d. 5

Back 5

a. 9

Front 6

A company is selling equipment that was returned as faulty and has been refurbished, but fails to state this in their advertising. Which of the following Better Business Bureau's Standards of Trust has been violated?
Select one:
a. TELL THE TRUTH: Honestly represent products and services, including clear and adequate disclosures of all material terms.
b. BE RESPONSIVE: Address marketplace disputes quickly, professionally, and in good faith.
c. HONOR PROMISES: Abide by all written agreements and verbal representations.
d. SAFEGUARD PRIVACY: Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.

Back 6

a. TELL THE TRUTH: Honestly represent products and services, including clear and adequate disclosures of all material terms.

Front 7

You have a question about your paystub and have gone to both your supervisor and the payroll department several times without receiving an adequate response. Which of the following Better Business Bureau's Standards of Trust has been violated?
Select one:
a. HONOR PROMISES: Abide by all written agreements and verbal representations.
b. TELL THE TRUTH: Honestly represent products and services, including clear and adequate disclosures of all material terms.
c. BE RESPONSIVE: Address marketplace disputes quickly, professionally, and in good faith.
d. SAFEGUARD PRIVACY: Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.

Back 7

c. BE RESPONSIVE: Address marketplace disputes quickly, professionally, and in good faith.

Front 8

Why is it important for an organization to have a code of ethics?
Select one:
a. To define acceptable behaviors for its members
b. All of these answers
c. To promote high standards of practice in the field
d. To dissuade legislators from enacting rigid and punitive laws

Back 8

b. All of these answers

Front 9

An independent contractor includes the letters CMT after her name on her business cards, despite the fact she has never taken the CMT exam. Which of the following Better Business Bureau's Standards of Trust has been violated?
Select one:
a. BUILD TRUST: Establish and maintain a positive track record in the marketplace.
b. HONOR PROMISES: Abide by all written agreements and verbal representations.
c. ADVERTISE HONESTLY: Adhere to established standards of advertising and selling.
d. BE TRANSPARENT: Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer's decision to buy.

Back 9

c. ADVERTISE HONESTLY: Adhere to established standards of advertising and selling.

Front 10

Which of the following best describes the term ethics?
Select one:
a. Policies and procedures
b. Legal requirements (laws)
c. Rigid rules
d. Moral codes of conduct

Back 10

d. Moral codes of conduct