Orgreenic Kitchenware Ethical Dilemmas

Orgreenic Kitchenware is a product that the brand As Seen on TV carries it includes pans, pots, and cooking utensils. Based on their infomercial it has a unique ceramic and non-stick surface that allows you to broil, bake, braise, fry, steam, and so much more. There is a claim that you can cook without oil, butter, or grease on this product without having food sticking to the pan. If purchased, the product has lifetime warranty in case it becomes damaged even if the customer is at fault. Orgreenic Kitchenware products are available to purchase in various stores such as, Wal-Mart, H-E-B, and Bed Bath and Beyond. They are also available for a more reasonable price on websites such as Amazon and eBay.
I stand strongly behind my position and I believe this product is unethical. The three ethical norms that this product failed to achieve are honesty, fairness, and respect. Honesty is the most critical …show more content…
If the company fails to be honest and gain the consumer’s trust, then the product will not have a positive outcome. As Seen on TV offered non-sticking frying pans with claims that there was no need to cook with oils or butter. The product did not live up to the claims and didn’t do what it was intended to do. The Orgreenic Kitchenware assured consumers that the products were covered with lifetime warranty even if it’s the customers fault the product becomes damaged. When customers tried claiming their lifetime warranty because of any damage they came across with, the company turned them down and mentioned that whatever their damage was it was not covered under the warranty. Therefore, the company failed to honor their explicit and implicit commitments and promises to the consumer. Fairness is another factor on the Ethics Statement and the company should balance the needs of the buyer with the interests of the seller. In this case, the company is responsible to represent the product in a clear way in selling, advertising, and other forms of