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100 Cards in this Set
- Front
- Back
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A property of tone that becomes one of the bases rhythm or an amount of time or a particular time interval in regards to the contract begin and end date is known as the:
A. Duration B. Extent C. Period D. Interval |
A. Duration
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Which of the following may take place through either payroll deduction or by employees remitting payment to the union for the purposes of strike funds and legal representation:
A. Remission collection B. Union tax collection C. Organizational dues collection D. Union dues collection |
D. Union dues collection
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In a workplace setting, this is a status given to certain employees. This status allows a supervisor or other company manager to closely evaluate the progress and skills of the worker, determine appropriate assignments and monitor other aspects of the employee - such as how he/she interacts with co-workers, supervisors and/or customers.
A. Seniority B. Trial C. Probation D. Assessment |
C. Probation
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Which of the following can be a description of an individual's experience or length of service, and can thus be used to differentiate between individuals of otherwise equivalent status without placing them in a hierarchy of direct authority:
A. Rank B. Precedence C. Probation D. Seniority |
D. Seniority
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A provision in collective bargaining agreements whereby a union pledges not to initiate any strike action during the life of the agreement, provided the employer or management keeps its side of the bargain is referred to as a:
A. Anti strike clause B. Strike opposition clause C. Strike resistance clause D. No strike clause |
D. No strike clause
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Monetary remuneration computed on hourly, daily, weekly, or piece work basis is also known as:
A. Remuneration B. Earnings C. Wage D. Salary |
C. Wage
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Which of the following is a provision in a union contract requiring employees, as a condition of employment, to maintain union membership or pay union dues or requiring an employer to check off dues from employees' wages.
A. Zipper Clause B. Introductory clause C. Union security clause D. No strike clause |
C. Union security clause
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A specific complaint or formal notice of employee dissatisfaction related to adequacy of pay, job requirements, work conditions, other aspects of employment, or an alleged violation of a collective bargaining agreement is known as a:
A. Criticism B. Complaint C. Evaluation D. Grievance |
D. Grievance
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Union contracts outline specifically how to resolve differences. The first step for an employee to take in initiating a grievance is to file a/an:
A. Complaint B. Objection C. Protest D. Remonstration |
A. Complaint
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This should be used as a tool to review the performance measures and goals of employees. It is an opportunity for supervisors to identify opportunities for employee development as well as giving details to make corrections for unsatisfactory performance.
A. Rating System B. Annual Review C. Feedback Session D. Brainstorming |
B. Annual Review
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Without these, there is a tendency for busy employees to lose sight of the ultimate objective of performance measurement, and treat its implementation as a mere data collection exercise for management.
A. Goals B. Rewards C. Evaluations D. Efforts |
A. Goals
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Maintaining employer-employee relationships that contribute to satisfactory productivity, motivation, and morale is often know as this:
A. External environment employee issues B. Manager relations C. Employee relations D. Supervisor issues |
C. Employee relations
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A management team may choose to foster a positive organizational culture by reacting to both manager and employee issues in a proactive manner. These interactions between managers and employees are commonly referred to as:
A. Manager-employer relationships B. Employer-supervisor relationships C. Manager-supervisor interactions D. Employer-employee relationships |
D. Employer-employee relationships
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One potential cause of employee disengagement occurs when an employee feels a sense of instability or insecurity emanating from government, unions, other companies, or shareholders. These are known as:
A. Government environment employee issues B. Outside influence employee issues C. External environment employee issues D. Personal employee issues |
C. External environment employee issues
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This organization demanded an end to child and convict labor, woman's equal pay, a progressive income tax, and the cooperative employer-employee ownership of mines and factories.
A. Knights of Industry B. Knights of Columbus C. Knights of Independence D. Knights of Labor |
D. Knights of Labor
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This organization was one of the first federations of labor unions in the US. Its major concerns were working conditions, pay, and control over jobs.
A. American Federation of Industry B. American Federation of Labor C. United Auto Workers D. Industrial Workers of the World |
B. American Federation of Labor
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One of the first federations of labor unions in the US, this organization was concerned with working conditions, pay, and control over jobs
A. IWW - Industrial Workers of the World B. UAW - United Auto Workers C. AFL - American Federation of Labor D. AFW - American Federation of Workers |
C. AFL - American Federation of Labor
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This organization operated under the premise that all workers should be united within a single union as a class and that the wage system should be abolished.
A. IWW - Industrial Workers of the World B. UAW - United Auto Workers C. AFL - American Federation of Labor D. AFW - American Federation of Workers |
A. IWW - Industrial Workers of the World
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An employee wishes to file a formal complaint with this the EEOC for unlawful discrimination because he believes that his rights have been violated. A charge must be filed with EEOC within how many days from the date of the alleged violation?
A. 280 B. 190 C. 90 D. 180 |
D. 180
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This term was created by President Lyndon B. Johnson when he signed Executive Order 11246 on September 24, 1965, created to prohibit federal contractors from discriminating against employees on the basis of race, sex, creed, religion, color, or national origin.
A. Equal Employment Opportunity B. Equal Rights Employment C. Affirmative Action D. Equal Education Opportunity |
A. Equal Employment Opportunity
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If EEOC finds discrimination, the employer must:
A. Give back pay B. Pay a fine C. Reinstate employee's position D. Give back pay and reinstate employee's position |
D. Give back pay and reinstate employee's position
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If EEOC finds no discrimination, the employee can:
A. Sue employer within 360 days B. File an appeal C. Sue employer within 90 days D. Not sue the employer |
C. Sue employer within 90 days
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A system of discipline where the penalties increase upon repeat occurrences is referred to as:
A. Productive Warnings B. Progressive Warnings C. Progressive Discipline D. Productive Discipline |
C. Progressive Discipline
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The following are all steps commonly used in the Progressive Discipline method except for:
A. Verbal Warning B. Written Warning C. Suspension D. Retraining |
D. Retraining
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The first step used in the Progressive Discipline model usually consists of a face-to-face meeting between the offending employee and a member of management. This formal discussion that chronicles the employee's discipline is commonly referred to as a:
A. Written Warning B. Retraining Session C. Verbal Warning D. Suspension |
C. Verbal Warning
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The second step used in the Progressive Discipline model usually consists of a detailed, fair, substantially documented, and filed warning. It is commonly referred to as a:
A. Retraining Session B. Verbal Warning C. Termination D. Written warning |
D. Written warning
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This second step in the Progressive Discipline method is used to formally outline an employee's work problems. While it may be discussed face-to-face with the employee, the disciplinary action will be recorded on paper and will usually be filed away for future reference.
A. Written warning B. Retraining Session C. Verbal Warning D. Suspension |
A. Written warning
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In this last step of Progressive Discipline before termination, the supervisor or manager discusses the consequences to the employee if unacceptable behavior continues.
A. Written Warning B. Verbal Warning/Retraining Session C. Final Warning/Suspension D. Formal Warning |
C. Final Warning/Suspension
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Employee relations initiatives must be measured after the process to verify whether training has made a measurable change. These may be measured through the use of which of the following:
A. Turnover, accidents, productivity B. Quality, EBIT, Turnover C. ROI, Wages, Customer Spending D. Customer Satisfaction, ROI, EBIT |
A. Turnover, accidents, productivity
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Your supervisor asks you to prepare a statement of cash flows. What information will this display?
A. Assets and liabilities B. Profit and loss for a given time period C. Cash in and cash out for your organization D. Costs of goods sold/average inventory |
C. Cash in and cash out for your organization
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What is the proper formula for determining inventory turnover?
A. Cost of goods sold/average inventory B. Net income after taxes/owner's equity C. Total liabilities/owner's equity D. Current assets/current liabilities |
A. Cost of goods sold/average inventory
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What is the proper formula for determining return on equity?
A. Cash + receivables/current liability B. Total liabilities/owner's equity C. Net income after taxes/owner's equity D. Cost of goods sold/average inventory |
C. Net income after taxes/owner's equity
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What is the formula for determining debt of owner's equity?
A. Cost of goods sold/average inventory B. Total liabilities/owner's equity C. Current assets/current liabilities D. Cash + receivables/current liabilities |
B. Total liabilities/owner's equity
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Which two needs categories from Maslow's Hierarchy of Needs are included in the Existence category of ERG Theory?
A. Basic Needs and Safety B. Reward and Recognition C. Relationships and Safety D. Safety and Recognition |
A. Basic Needs and Safety
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Next year's budget is to be prepared by increasing this year's budget by 10%. What is the name for this type of budgeting?
A. Zero based B. Formula C. Incremental D. Activity based |
B. Formula
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A supervisor is pleased with an employee's performance. She tells the employee how impressed she is with the job performed, with the hopes of seeing the employee continue to perform at that level. According to B.F. Skinner's theories, what technique is the supervisor using?
A. Praise B. Negative Reinforcement C. Punishment D. Needs Assessment |
A. Praise
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A supervisor discovers that an employee has been making personal calls during work hours, which is forbidden by company policy. She issues the employee a verbal reprimand, in order to discourage her from continuing in this behavior. Which of B.F. Skinner's techniques is being used?
A. Negative Reinforcement B. Punishment C. Operational Management D. Praise |
B. Punishment
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Three of the following items are listed as factors that cause change in HRs. Which one is not?
A. Occupation Demand B. Demographics C. Workforce Availability D. Payroll Administration |
D. Payroll Administration
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Identifying problems and their underlying causes and defining objectives is known as:
A. Operations Management B. Needs Assessment and Analysis C. Outsourcing Process D. Transformational Leadership |
B. Needs Assessment and Analysis
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HR involves a variety of administrative functions. Which of the following is not an administrative function of HR?
A. Sales B. Record Keeping C. Training D. Applicant Promotion |
A. Sales
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Which of the following is a model of human needs in order of relative importance?
A. Motivational Hygiene Theory B. Maslow's Hierarchy of Needs C. Fielder's Model D. Needs Assessment |
B. Maslow's Hierarchy of Needs
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What is the correct order of Maslow's Hierarchy of Needs, from lowest to highest?
A. Safety, recognition, relationships, basic needs, reward B. Reward, recognition, safety, basic needs, relationships C. Relationships, basic needs, recognition, reward, safety D. Basic needs, safety, relationships, recognition, reward |
D. Basic needs, safety, relationships, recognition, reward
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Profit and loss for a given time period are displayed in a(n):
A. Balance Sheet B. Statement of Cash Flows C. Income Statement D. Inventory Turnover |
C. Income Statement
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ERG Theory holds that when an individual's needs are not being met in a certain category, they will put extra effort into securing the needs of the next lower category. Hence, if an individual's Relatedness needs are not being met, what category are they likely to focus their efforts on?
A. Safety B. Self-Actualization C. Growth D. Existence |
D. Existence
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Breathing, food, and water are all what type of needs according to Maslow's Hierarchy of Needs?
A. Basic Needs B. Safety C. Recognition D. Relationships |
A. Basic Needs
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An individual is attempting to meet new friends at a party. According to ERG Theory, which category of needs is he attempting to satisfy?
A. Growth B. Existence C. Relatedness D. Safety |
C. Relatedness
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An individual is married, has a large circle of friends, and receives a stable, sizeable income. She expresses a desire to develop her creativity, and enrolls in a painting class. According to ERG Theory, which two needs categories has she likely met to her satisfaction?
A. Existence and Growth B. Growth and Relatedness C. Existence and Relatedness D. Relatedness and Safety |
C. Existence and Relatedness
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Frederick Herzberg developed a theory that job satisfaction and dissatisfaction are independent of one another, and caused by different factors. What is the name of this theory?
A. Behavioral Psychology B. Motivational-Hygiene Theory C. ERG Theory D. Hierarchy of Needs |
B. Motivational-Hygiene Theory
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In Motivational-Hygiene Theory, factors that increase employee satisfaction, when present, are called:
A. Hygiene Factors B. Deficiency Needs C. Motivators D. Existence Needs |
C. Motivators
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According to the managerial grid model, which style of leadership is defined by a high concern for production and low concern for people?
A. Country Club B. Team C. Impoverished D. Authority (Produce or Perish) |
D. Authority (Produce or Perish)
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Which of the following is true of Motivators and Hygiene Factors in Motivational-Hygiene Theory?
A. Motivators cause dissatisfaction, while Hygiene Factors cause satisfaction. B. Motivators are intrinsic to the job itself, while Hygiene Factors are extrinsic. C. Both Motivators and Hygiene Factors cause job satisfaction when present. D. Both Motivators and Hygiene Factors cause job dissatisfaction when absent. |
B. Motivators are intrinsic to the job itself, while Hygiene Factors are extrinsic.
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A supervisor allows employees to work on their own with no guidance. What is the term for this style of management?
A. Democratic B. Selling C. Supporting D. Laissez-faire |
D. Laissez-faire
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The theory, propounded by several researchers, that different styles of leadership are most effective under different circumstances, is called:
A. Behavioral Psychology B. Motivational-Hygiene Theory C. ERG Theory D. Situational Leadership Theory |
D. Situational Leadership Theory
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In their managerial grid model, how did Blake and Mouton define Country Club-style leadership?
A. High concern for production and people B. Low concern for production and people. C. High concern for people, low concern for production D. High concern for production, low concern for people |
C. High concern for people, low concern for production
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In the managerial grid model, what are the characteristics of team-style leadership?
A. High concern for production, low concern for people B. High concern for people, low concern for production C. High concern for production and people D. Low concern for production and people |
C. High concern for production and people
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According to Blake and Mouton, which style of leadership in the managerial grid model is most effective?
A. Team B. Impoverished C. Authority D. Country Club |
A. Team
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A HR manager is trying to determine whether or not a new hire is an employee or an independent contractor. What is different about an independent contractor that separates them from an employee?
A. An independent contractor is an internal hire B. An independent contractor has no control over pay and expenses C. An independent contractor has more control over their pay, benefits and expenses D. Independent contractors aren't temporary |
C. An independent contractor has more control over their pay, benefits and expenses
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A salaried employee makes $355 a week from their employer and gets no overtime. They also cannot collect unemployment benefits. What makes them non-exempt?
A. They make less than $455 per week & cannot collect unemployment B. They do not get overtime they are salaried C. They are employees and not contractors D. They cannot collect unemployment benefits |
A. They make less than $455 per week & cannot collect unemployment
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There are many examples of salaried employees exempt. Which employee is exempt?
A. Skilled computer worker with yearly compensation of $120K B. Employee who makes $40K and isn't a manager C. Employee who makes $80K and manages only 1 employee as supervisor role only D. Employee who makes $200 a week and delivers packages for company |
A. Skilled computer worker with yearly compensation of $120K
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Several employees have recently had deductions on their salary. What are some examples of what may be taken from their pay?
A. Excused illness B. Pre-confirmed paid vacation day C. Unexcused illness D. Paid Leave |
C. Unexcused illness
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John is a salaried exempt employee and he stopped showing up to work for a week without notice. He returned and had a family emergency. What would his deduction fall under?
A. Paid leave B. Unpaid leave C. Excused illness D. Jury Duty |
B. Unpaid leave
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Company A had a payroll error which affected several employees' exemptions. What is the proper procedure for Company A?
A. Announce payroll errors and employer reimbursement B. Hide the error and act like it never happened C. Not reimburse the employees and fire the payroll manager D. Offer reimbursement but never announce the error |
A. Announce payroll errors and employer reimbursement
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Company A had another payroll error a few weeks later very similar to the first error. What specific part of the company policy did they violate by having another error?
A. They did not announce the first violation B. They did not effectively try to prevent another payroll error C. They are trying to cheat their customers out of their hard-earned money D. They do not care about their employee's exemption status |
B. They did not effectively try to prevent another payroll error
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John is trying to complete his taxes. He is an actual practice employee. What will he not report on his taxes?
A. Paid sick leave B. Unpaid absences deducted from salary C. Paid vacation time D. Paid family leave |
B. Unpaid absences deducted from salary
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An employer is completing their business taxes. What can he not report on his taxes regarding employee compensation, according to the principle of actual practice employees?
A. Paid family leave B. Unpaid military leave C. Unpaid sick leave D. Reimbursement to employee gross income |
D. Reimbursement to employee gross income
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John is an hourly wage employee of Company A. He never works over 40 hours and is protected by federal minimum wage. What makes John a non-exempt employee?
A. He works an hourly wage at least equal to federal minimum wage B. He gets medical benefits C. He gets sick and family leave D. He never works over 40 hours |
A. He works an hourly wage at least equal to federal minimum wage
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Sally works a lot for Company A. When she works over 40 hours, she gets one-and-a-half times her hourly rate. She does not perform repetitive tasks. What makes her a non-exempt employee?
A. She probably works more than anyone else and is underappreciated B. She gets sick and family leave C. She always works overtime D. She makes one-and-a-half times her hourly rate when working overtime |
D. She makes one-and-a-half times her hourly rate when working overtime
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Sally is laid off after a few weeks of working at federal minimum wage. What is she entitled to as a non exempt employee?
A. She has continuing health benefits B. She had unpaid sick leave which should be paid out to her C. She was paid the minimum wage and can collect unemployment benefits D. She did not perform repetitive tasks so she cannot collect unemployment benefits |
C. She was paid the minimum wage and can collect unemployment benefits
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Joe is a minimum hourly wage employee who can work overtime. He would get paid one-and-a-half times his hourly rate for overtime. What is he entitled to?
A. Sick leave B. Medical benefits C. More protection under federal law D. Repetitive tasks that are easy |
C. More protection under federal law
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Joe is an hourly minimum wage employee and Tracy is a salaried paid employee who manages 2 people. What's the main difference between these two employees?
A. Joe is a non-exempt employee and is entitled to overtime benefits B. Joe is entitled to more health benefits than Tracy C. Tracy and Joe are both entitled to the same overtime benefits D. Joe cannot have deductions taken from his paycheck |
A. Joe is a non-exempt employee and is entitled to overtime benefits
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Tracy manages two employees and makes well over $100K a year on a salary. Joe is a minimum wage hourly employee who makes about $500 a week at Company A. What is the difference between Joe and Tracy?
A. Joe performs repetitive tasks and collects lots of sick leave and other paid benefits while Tracy doesn't B. Joe is an independent contractor and cannot be as trusted as Tracy C. Joe cannot collect unemployment benefits while Tracy can D. Joe is a non-exempt employee while Tracy is exempt |
D. Joe is a non-exempt employee while Tracy is exempt
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Sam rewards his employees with more time off and better health benefits. What sort of compensation is this?
A. Direct B. Bonus C. Indirect D. Family |
C. Indirect
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Maggie rewards her employees with higher salaries and an extra check every New Year's. What sort of compensation is this?
A. Direct B. Bonus C. Indirect D. Family |
A. Direct
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Maggie also raises her employees' salaries every year at a rate of 7%. What sort of compensation is this?
A. Bonus B. Direct C. Indirect D. Family |
B. Direct
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Sally is a good manager at Company B. She allows an employee to use comp time to care for a sick child. What Total Rewards Program principle is she supporting?
A. Respect employees B. Give employees fair pay C. Attract and motivate employees D. Flexible work schedules |
D. Flexible work schedules
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Sally is a good manager at Company B. She ensures that there's a diverse mix of employees' gender, race and background. What Total Rewards Program principle is she supporting?
A. Encourage employees B. Affordable employees C. Mission of culture and equity D. Flexible work schedules |
C. Mission of culture and equity
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Tom is a new HR manager at Company B, replacing a former HR manager who poorly managed his people. What Total Rewards Program principle should he support to improve the workplace?
A. Encourage employee equity and flexible schedules B. Attract and motivate new employees C. Support a mission of organization and culture D. All of the above |
D. All of the above
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Sally is having problems with two employees making the same mistake. When disciplining her people, what Total Rewards Program principle should be practice the most?
A. Berate and fire both employees B. Replace them with more affordable employees C. Foster equity between employees in punishment D. Give them more flexible work schedules |
C. Foster equity between employees in punishment
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Times are tough for Company A. They have been overpaying their employees' salaries and hourly wages. What Total Rewards Program principle are they violating?
A. Hire employees that are diverse and culturally educated B. Hire affordable and motivated employees C. Attract and motivate employees D. Inflexible work schedules |
B. Hire affordable and motivated employees
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Sam is a good manager at Company B, but he's very messy and has problems keeping track of schedules. His employees under him are noticing his practices and are emulating them. What Total Rewards Program principle is the company violating?
A. Lawful practices B. Mission of organization & culture C. Attract and motivate new employees D. Hire affordable employees |
B. Mission of organization & culture
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Marcy tried to accept a very high paying job offer, but they already rewarded the position. She has a second company that pays a comparable pay rate as other companies in her market. Which sort of market is this?
A. Rewards market lead B. Market match C. Rewards market lag D. High wage market lead |
B. Market match
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Joe has a fairly strong resume but with the economy he has problems finding a high paying job. His offers are generally below what the average company is paying their employees. Which sort of market is this?
A. Rewards market lead B. Market match C. Rewards market lag D. High wage market lead |
C. Rewards market lag
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Marcy gets a new job with an average salary. Over a few months, she's doing so well that she gets a substantial raise. She now makes more than what all other companies are paying their employees. Which sort of market is this?
A. Market Match B. Rewards market lead C. Rewards market lag D. High wage market lead |
B. Rewards market lead
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Company A pays $3000 a month, Company B pays $4500 a month and Company C pays $2200 a month. Which company is the rewards market lag?
A. Company A B. Company B C. Company C D. None of the above |
C. Company C
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Company A pays $3000 a month, Company B pays $4500 a month and Company C pays $2200 a month. Which company is the rewards market lead?
A. Company A B. Company B C. Company C D. None of the above |
B. Company B
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Company A pays $3000 a month, Company B pays $4500 a month and Company C pays $2200 a month. The average salary is $3000. Which company is the rewards market match?
A. Company A B. Company B C. Company C D. None of the above |
A. Company A
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A potential hire has a very weak resume but is very motivated. What market should this employee fall under?
A. Market Match B. Rewards market lead C. Rewards market lag D. High wage market lead |
C. Rewards market lag
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A potential employee has a very strong resume with a very diverse background. Which market would this potential hire fall under?
A. Market Match B. Rewards market lead C. Rewards market lag D. High wage market lead |
B. Rewards market lead
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Company A had problems with paying its employees and was wrought with payroll errors. What are their employees entitled to if they do not quickly resolve the problems?
A. Back wage penalties B. Announcement of payroll problems C. Unpaid overtime pay D. All of the above |
D. All of the above
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Marcy is fed up with receiving payroll errors. She has not been paid the correct amount, or for the amount of her overtime. What department should she consult?
A. Department of Energy B. Department of Fiscal Responsibility C. Department of Labor D. None of the above |
C. Department of Labor
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Sam is a manager at Company A. He is contacted by the Department of Labor about possible payroll errors and problems. How much can his company be fined?
A. $2000 B. $10000 C. $5000 D. $15000 |
B. $10000
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Marcy is fed up with receiving payroll errors. She has not been paid the correct amount, or for the amount of her overtime. What is she entitled to?
A. Unpaid health benefits B. Unpaid overtime C. Raise in salary D. Raise in IRA contributions |
B. Unpaid overtime
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Companies have a responsibility to their employees to pay fair and correct wages. What can happen to companies who do not correct payroll errors?
A. Department of Labor investigation B. Employee lawsuit C. Fines up to $10,000 D. All of the Above |
D. All of the Above
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Jim received his first paycheck and was confused about his deductions. What sort of deductions would be automatically withdrawn from his pay?
A. Social security, state income tax B. Health insurance C. Disability and Medicare tax D. Both A and C |
D. Both A and C
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Certain items are automatically withdrawn from one's paycheck. These items are social security, Medicare, federal income tax, state income tax, unemployment insurance and disability. These are also known as:
A. Statutory pay deductions B. Tax Income deductions C. Automatic deductions D. Ligation Deductions |
A. Statutory pay deductions
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Maria checked her paycheck and noticed a missing deduction. She has social security, Medicare, federal income tax, unemployment insurance and disability taken from her paycheck. Which is she missing?
A. Labor tax B. State Income tax C. School Tax D. Property Tax |
B. State Income tax
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Sam checked his paycheck and noticed a missing deduction. He has social security, Medicare, state income tax, unemployment insurance and disability taken from his paycheck. Which is he missing?
A. Labor tax B. School Tax C. Federal Income tax D. Property Tax |
C. Federal Income tax
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Shelia checked her paycheck and noticed a missing deduction. She has Medicare, federal income tax, state income tax, unemployment insurance and disability taken from her paycheck. Which is she missing?
A. Social Security B. Indulgence tax C. Tobacco Tax D. Property Tax |
A. Social Security
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Christine checked her paycheck and noticed several missing deductions. She has Medicare, state income tax, unemployment insurance and disability taken from his paycheck. Which is she missing?
A. Federal Income Tax, School tax B. Federal Income Tax, Social Security C. Federal Income tax, Property tax & Social Security D. Property Tax |
B. Federal Income Tax, Social Security
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There are certain deductions that are required to come out of your paycheck every time you're paid. These deductions are known as:
A. Tax pay deductions B. Tax Income deductions C. Statutory Pay deductions D. Ligation Deductions |
C. Statutory Pay deductions
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