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100 Cards in this Set
- Front
- Back
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It's against state public policy to fire someone for their sexuality. Jill was fired for being a homosexual. What is this?
A. Public policy exception B. Employment at will C. Implied contract exception D. Wrongful hiring |
A. Public policy exception
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Two writers form an unspoken contract to write a newsletter together. One of the writers completes the job, but is then fired for no apparent reason without pay. What is this?
A. Public policy exception B. Employment at will C. Implied contract exception D. Wrongful hiring |
C. Implied contract exception
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Mark is fired from Company C for what he feels is discrimination against African Americans. What is this?
A. Public policy exception B. Wrongful termination C. Implied contract exception D. Wrongful hiring |
B. Wrongful termination
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Company A has a termination policy that states discipline must be progressive. A supervisor fires someone after one violation. What is this?
A. Public policy exception B. Wrongful termination C. Implied contract exception D. Wrongful hiring |
B. Wrongful termination
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Bill is a supervisor at Company A. He calls Company B and tells them untrue claims about a recent fired employee to prevent him from being re-hired elsewhere. What is this?
A. Public policy exception B. Wrongful termination C. Implied contract exception D. Defamation |
D. Defamation
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Mandi is a supervisor at Company B and she notices that another employee had gone through her file cabinets. What is this?
A. Invasion of privacy B. Wrongful termination C. Implied contract exception D. Defamation |
A. Invasion of privacy
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Martha works at Company C and one day she overhears an employee talking about a private health matter she never told anyone about. What is this?
A. Wrongful termination B. Invasion of privacy C. Implied contract exception D. Defamation |
B. Invasion of privacy
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Sam tries to gain access to an exclusive hotel suite by saying he's the friend of the manager. What is this?
A. Wrongful termination B. Invasion of privacy C. Implied contract exception D. Defamation |
B. Invasion of privacy
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An employer can be held liable for employees' negligence and abuse to other employees in the company. This is known as:
A. Wrongful termination B. Invasion of privacy C. Negligent hiring D. Defamation |
C. Negligent hiring
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Company A needs to hire a new set of managers. What must be used to prevent negligent hiring?
A. Credit checks B. Background checks, criminal checks C. Interviews with references D. Both A and B |
D. Both A and B
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This occurs at Company A after they fail to discharge an employee after a history of putting other employees in harms way. What is this called?
A. Wrongful termination B. Negligent training C. Negligent hiring D. Defamation |
B. Negligent training
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This is the process by which neutral arbitrators investigate the evidence of a problem and render a verdict. What is this called?
A. Wrongful termination B. Negligent training C. Negligent hiring D. Mandatory Arbitration Agreement |
D. Mandatory Arbitration Agreement
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This is the process by which an employee agrees to not pursue a similar profession or trade in competition with a company. This is called:
A. Non Compete agreement B. Negligent training C. Negligent hiring D. Mandatory Arbitration Agreement |
A. Non Compete agreement
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Shelly was employed and later fired without any cause or reason given. She knows she must prove if it was an unjust firing. What is this?
A. Proactive hiring B. Employment at will C. Implied contract exception D. Wrongful hiring |
B. Employment at will
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Joe was employed by another company and he was told he was free to quite and cease work whenever he wanted. What is this?
A. Proactive hiring B. Employment at will C. Implied contract exception D. Wrongful hiring |
B. Employment at will
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It's against federal statute to fire someone due to a handicap condition. Jill was fired for being in a wheelchair due to an injury. What is this?
A. Public policy exception B. Employment at will C. Implied contract exception D. Wrongful hiring |
A. Public policy exception
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Two publishers form an unspoken contract to write a book together. One of the publishers completes the job, but is then fired for no apparent reason without pay. What is this?
A. Public policy exception B. Employment at will C. Implied contract exception D. Wrongful hiring |
C. Implied contract exception
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Company A has a termination policy that states a verbal warning must be given before suspension or firing. A supervisor fires someone after one violation without verbal warning. What is this?
A. Public policy exception B. Wrongful termination C. Implied contract exception D. Wrongful hiring |
B. Wrongful termination
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Mark is a supervisor at Company A. He writes a false blog in the company website about how an ex- employee was a terrible worker. What is this?
A. Public policy exception B. Wrongful termination C. Implied contract exception D. Defamation |
D. Defamation
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Jill is a supervisor at Company C and she notices that another employee had gone through her desk while she was at lunch. What is this?
A. Invasion of privacy B. Wrongful termination C. Implied contract exception D. Defamation |
A. Invasion of privacy
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Mark works at Company A and one day he overhears an employee talking about a private lawsuit him and his wife are handling. He has no idea how the other employee found out. What is this?
A. Wrongful termination B. Invasion of privacy C. Implied contract exception D. Defamation |
B. Invasion of privacy
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Richard has worked for Company C for years. He has always been verbally abusive to other employees, yet the company won't discipline him. This is known as:
A. Wrongful termination B. Invasion of privacy C. Negligent hiring D. Defamation |
C. Negligent hiring
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Company A recently fired a few employees who were negligent and had criminal backgrounds. What can Company A legally use to hire new employees?
A. Credit checks B. Background checks, criminal checks C. Interviews with references D. Both A and B |
D. Both A and B
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Joe was recently injured due to another worker's inability to follow safety protocol at work. This isn't the first time the company has ignored the other employee's negligence. What is this called?
A. Wrongful termination B. Negligent training C. Negligent hiring D. Defamation |
B. Negligent training
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Before he was hired, Tony had to sign a form that allowed any disputes to be resolved with a neutral arbitrator. What is this agreement called?
A. Wrongful termination B. Negligent training C. Negligent hiring D. Mandatory Arbitration Agreement |
D. Mandatory Arbitration Agreement
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Before he was hired, Tony also had to agree not to start a business in the same profession as the company he works for now for 3 years after he is let go. This is called:
A. Non Compete agreement B. Negligent training C. Negligent hiring D. Mandatory Arbitration Agreement |
A. Non Compete agreement
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You're completing your taxes and notice last year you listed your personal exemption as $750. Which act makes this value wrong, and what should the value be?
A. Family and Medical Leave Act 1993; $1000 B. Revenue Act 1978; $1000 C. Revenue Act 1978; $1250 D. Sarbanes Oxley Act 2002 |
B. Revenue Act 1978; $1000
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An executive identifies some areas that must be changed in his functional area. He follows Lewin's model and makes a list of what must be done in order to change. Mark the point which is not consistent with Lewin's theory of change. He…
A. plans to help people let go of restricting and standard beliefs within the organization. B. begins the change process by holding training sessions. C. makes annual accounts for the next quarter. D. plans to make the new change become the new standard in the organization |
C. makes annual accounts for the next quarter.
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What is the formula used to calculate the cost of training for each participant? You have three variables to consider: cost of the training program, cost per participant, and number of participants.
A. Cost per participant is total B. Cost divided by total number of participants. C. Cost per participant multiplied by the total cost of the program. D. Cost per participant multiplied by number of participants. |
A. Cost per participant is total
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The HR Director plans a large company- wide training program. He is thinking of using a pilot program to test the effectiveness of the training. Which of the following is NOT advantageous for such a step? Pilot programs…
A. help to judge the effectiveness of the program. B. help to get feedback from program participants. C. help to evaluate the results of the training effort. D. help to evaluate long term effects of the training effort. |
D. help to evaluate long term effects of the training effort.
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A training program which includes power point presentations has several advantages. Identify an option which does NOT fit this statement.
A. Presentations help to present clear objectives and logical order. B. Presentations help confirmation of understanding. C. Presentations help learning with visual aids and feedback. D. Presentations help simulative learning settings. |
D. Presentations help simulative learning settings.
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A manager includes a 10 minute power point presentations in his 30 minute lecture. He believes this is very advantageous for learning. Identify an option which does NOT match with his beliefs about a power point presentation.
A. Presentations help learning with visual aids and feedback. B. Presentations help to present clear objectives and logical order. C. Presentations help simulative learning settings. D. Presentations help confirmation of understanding. |
B. Presentations help to present clear objectives and logical order.
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A service provider for an outsourcing company wants to sell the rights to one of a series of DVD guides to Internet marketing that she played a major role in creating. Who is the legal owner of the DVD guides?
A. The service provider B. The company purchasing the guides C. The publisher D. The venture capitalist supporting the project |
B. The company purchasing the guides
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Under the 1976 Copyright Act, work created by a work for hire independent contractor is owned by:
A. The contractor that created it B. The company that the employee works for C. Any company purchasing the work D. The end user |
B. The company that the employee works for
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A screenwriter wants to sell the rights to a sitcom she played a major role in creating while working for a national television network. Who is the legal owner of the sitcom?
A. The screenwriter B. The studio C. The television network D. The Screenwriters' Guild |
B. The studio
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A manager training employees wants include excerpts of a speech made by President Elect Barack Obama in a story. Under the Fair Use policy, he is free to use:
A. The entire speech, verbatim B. The entire speech, tweaked as he sees fit C. Portions of the speech, without amendments D. Portions of the speech, tweaked as he sees fit |
C. Portions of the speech, without amendments
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Which one of the following is a factor in determining Fair Use?
A. Amount and substantiality of the portion used in relation to the copyrighted work as a whole B. The character and intentions of the user C. The needs of the audience D. The demands of the copyright holder |
A. Amount and substantiality of the portion used in relation to the copyrighted work as a whole
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Most organizations would like to be able to measure the costs invested in training against anticipated results. Which of the following is a useful tool in determining costs and savings? Compare:…
A. total cost of the training with total cost per participant B. costs per participant versus savings per participant C. discounts and other savings associated with the training with total cost per participant D. discounts and other savings associated with the training with number of participants |
B. costs per participant versus savings per participant
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At the preliminary stage of designing a training program, the facilitator must focus on his objectives for the exercise. Which of the following is an objective that should be considered?
A. What does the trainee want to be able to do, demonstrate or explain by the end of the training? B. How much is the company willing to spend to ensure that its employees are properly trained? C. How comfortable are the training facilities and how conducive are they to proper employee training? D. What dord the trainer want the trainee to be able to do, demonstrate or explain by the end of training? |
D. What dord the trainer want the trainee to be able to do, demonstrate or explain by the end of training?
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Kirkpatrick's four-level model is now considered an industry standard across the HR and training communities. Which of these is measured by Kirkpatrick's Model?
A. The relevance of the presentations made by the trainer B. The effectiveness of the questions asked by the facilitator C. Reaction - Provides feedback on trainers performance D. The level of communication between the trainer and the trainee during the program |
C. Reaction - Provides feedback on trainers performance
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Formative evaluation is a strategy for improving programs. Which of the following is another name for formative evaluation?
A. Brinkerhoff s Evaluation B. Organizational Evaluation C. Associated Cost Evaluation D. Implementation Evaluation |
D. Implementation Evaluation
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Today's leaders find that they are experiencing rapid change and reorganization, accompanied by shifting priorities, leading to new organizational goals and objectives. Which of the following is organizational development process?
A. looks at organization values, external environment, and organization behavior reactions B. supports improvement of workplace performance by managing change and by proactively addressing issues C. promotes performance of the organization planned approach D. It allows acceptance of change |
B. supports improvement of workplace performance by managing change and by proactively addressing issues
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Which of the following is an analysis tool that can be used to discover the cause of a problem or situation?
A. Fishbone (Ishikawa) diagram B. Kaizen diagram C. Quality Analysis diagram D. Venn diagram |
A. Fishbone (Ishikawa) diagram
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The purpose of a Histogram is to take the data that is collected from a process and then display it graphically to view how the distribution of the data, centers itself around the mean, or main specification. Which of these does a Histogram graphically show?
A. The spread of the data B. Which situations are more significant? C. The quality of service within the organization D. The rise and fall of service given to customers |
A. The spread of the data
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Many supervisors become nervous when asked to prepare narrative performance appraisals. What is the first step in preparing this type of appraisal?
A. Organizing your thoughts B. Selecting applicable criteria C. Getting ready to write D. Describing performance on paper |
A. Organizing your thoughts
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The use of ratings assumes that evaluators are reasonably objective and precise. Which of the following is a common appraisal error?
A. Objectivity on the part of the supervisor B. Candidness on the part of the employee C. Resentment on the part of both parties D. Vague wording on the appraisal |
D. Vague wording on the appraisal
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Knowledge Management comprises a range of practices used in an organization to identify, create, represent, distribute and enable adoption of insights and experiences. Which of these is a component of these insights and experiences?
A. Information, procured from books or passed to the employee during training B. Knowledge, either embodied in individuals or embedded in organizational processes or practice C. Scientific data, used by HR to test employees or to change work processes D. All of the above |
B. Knowledge, either embodied in individuals or embedded in organizational processes or practice
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International companies with several offices across different countries face many challenges when trying to make HR practices consistent across all of its locations offices. Which of the following is one of these challenges?
A. The majority of employers have problems attracting critical-skill employees and top-performing employees B. Problems with getting an educated workforce, especially for management roles C. Concerns about employee retention D. Different locations/offices have their own way of doing things and are resistant to change |
A. The majority of employers have problems attracting critical-skill employees and top-performing employees
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Talent management focuses on how individuals enter, move up, across or out of the organization. How does the Talent Manager/Organizational Designer master theory, research and practice in both talent management and organizational design?
A. By sharing information B. By developing talent C. By facilitating change D. By sustaining strategic agility |
B. By developing talent
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Strategic Architects are able to recognize business trends and their impact on the business, and to identify potential roadblocks and opportunities. How does the Strategic Architect know when to make the right change happen?
A. By sharing information B. By developing talent C. By facilitating change D. By sustaining strategic agility |
D. By sustaining strategic agility
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The Business Ally contributes to the success of the business by:
A. Implementing workplace policies B. Serving the value chain C. Facilitating change D. Sustaining strategic agility |
B. Serving the value chain
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The ADDIE instructional design model provides a step-by-step process that helps training specialists plan and create training programs. Which of the following is one of the five components the model revolves around?
A. Skills B. Pleasure C. Design D. Motivation |
C. Design
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Which of the following is a benefit of measuring the effectiveness of a training program?
A. Demonstrating a real and significant benefit to your organization from the training provided can help you gain more resources from important decision-makers B. #checks the actual performance of the organization and employees against existing standards, and sets new standards C. Identifies possible solutions and growth opportunities D. Identifies specific problem areas and opportunities |
A. Demonstrating a real and significant benefit to your organization from the training provided can help you gain more resources from important decision-makers
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A learning object is a resource, usually digital and web-based, that can be used and re-used to support learning. What do learning objects offer?
A. Skills the employees need to do their jobs B. Rather than the traditional "several hour chunk", they provide smaller units of learning C. Methods to change the employees' job to make it easier for them D. It identifies specific problem areas and opportunities in the organization |
B. Rather than the traditional "several hour chunk", they provide smaller units of learning
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During the implementation phase of learning, a trainer is selected, and knowledge is imparted. Which of the following is part of the implementation process?
A. Clarify organizational and training program objectives B. Set up administrative databases and systems C. Agree on the scope of the training program D. Articulate training administration requirements |
B. Set up administrative databases and systems
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Kirkpatrick's model of training evaluation requires the training professional to evaluate their efforts on four levels: reaction, learning, behavior and results. What does the Reaction Level entail?
A. The use of a Likert scale and surveys to determine participant satisfaction B. The measurement of each participant's knowledge and skills through testing C. An assessment of whether the participants are changing their behavior on the job D. Measurement of the organization's results |
A. The use of a Likert scale and surveys to determine participant satisfaction
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In most cases, training can play a pivotal role in ensuring the company's strategic and performance goals are met. Which of these is a question to ask when evaluating training goal accomplishments?
A. Is the department running more smoothly? B. How much did it cost to achieve this goal? C. Has there been a spike in product orders? D. Are customers happier? |
B. How much did it cost to achieve this goal?
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In the past, HR managers were often viewed as the systematizing, policing arm of executive management. Which of the following is one of the modern roles of the HR manager?
A. Resolving disputes B. Attending to employee accommodation C. Hiring D. Planning staff entertainment |
C. Hiring
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HR planning, naturally, is situational. Which of the following must be taken into account when deciding on company policies?
A. Personnel policies B. Employee benefits C. Departmental culture D. All of the above |
A. Personnel policies
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The current ratio is a financial ratio that measures whether or not a firm has enough resources to pay its debts over the next 12 months. How is it calculated?
A. By adding beginning inventory to ending inventory and dividing the sum by 2 B. By dividing a fiscal year's net income after taxes by its total equity, expressed as a percentage C. By dividing total debt by total owners' equity D. By dividing current assets by current liabilities |
D. By dividing current assets by current liabilities
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While buyers with a positive experience are increasing the scale of outsourcing, several others are re- evaluating their options. Which of the following documents outlines the expectations of the buyer in an outsourcing agreement?
A. Contract B. Scope of Work C. Service Level Agreement D. Voluntary Offer |
C. Service Level Agreement
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Return on Equity (ROE, return on average common equity, return on net worth) measures the rate of return on the ownership interest (shareholders' equity) of the common stock owners. How is it calculated?
A. By adding beginning inventory to ending inventory and dividing the sum by 2 B. By dividing a fiscal year's net income after taxes by its total equity, expressed as a percentage C. By multiplying beginning inventory by ending inventory and dividing the result by 2 D. By dividing a fiscal year's net income by its total equity |
B. By dividing a fiscal year's net income after taxes by its total equity, expressed as a percentage
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The debt-equity ratio looks at the firm's use of debt to finance its assets. How is it calculated?
A. By adding beginning inventory to ending inventory and dividing the sum by 2 B. By dividing a fiscal year's net income after taxes by its total equity, expressed as a percentage C. By dividing total debt by total owners' equity D. By dividing total debt by total assets |
C. By dividing total debt by total owners' equity
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The acid test ratio is a stringent test that indicates whether a firm has enough short-term assets to cover its immediate liabilities without selling inventory. How is it calculated?
A. By adding together cash, accounts receivable, and short term investments and dividing the sum by current liabilities B. By dividing a fiscal year's net income after taxes by its total equity, expressed as a percentage C. By dividing total debt by total owners' equity D. By dividing current assets by current liabilities |
A. By adding together cash, accounts receivable, and short term investments and dividing the sum by current liabilities
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In traditional incremental budgeting, departmental managers justify only increases over the previous year budget and what has been already spent is automatically sanctioned. Which of the following is an advantage of this type of budgeting?
A. It shows managers and investors whether the company made or lost money during the period being reported B. It provides a forecast of revenues and expenditures C. Managers can operate their departments on a consistent basis D. It oversees the company's commitment to quality and its track record |
C. Managers can operate their departments on a consistent basis
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Zero-based budgeting is a technique of planning and decision-making, which reverses the working process of traditional budgeting. Which of the following is an advantage of this type of budgeting?
A. It shows managers and investors whether the company made or lost money during the period being reported B. It provides a forecast of revenues and expenditures C. Efficient allocation of resources, as it is based on needs and benefits D. It oversees the company's commitment to quality and its track record |
C. Efficient allocation of resources, as it is based on needs and benefits
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Motivation is the set of reasons that determines one to engage in a particular behavior. Which of these is motivation rooted in?
A. The basic need to minimize physical pain and maximize pleasure B. Showing managers and investors whether the company made or lost money during the period being reported C. Providing a forecast of revenues and expenditures D. Driving managers to find cost effective ways to improve operations |
A. The basic need to minimize physical pain and maximize pleasure
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Reinforcement is the key element in B.F. Skinner's Stimulation-Response theory. Under this theory, what does the term "re-Enforcer" refer to?
A. Cognition: to know, to understand, and explore B. Aesthetics: symmetry, order, and beauty C. Anything that strengthens the desired response D. Belonging and Love: affiliating with others, being accepted |
C. Anything that strengthens the desired response
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A negative reinforcement is "contingency removal of aversive stimuli." (Wolfgang 271). Which of the following describes negative reinforcement?
A. An increase in the future frequency of a behavior when the consequence is the removal of an aversive stimulus B. It fulfils the need for cognition - to know, understand, and explore C. It fulfils the need for aesthetics - symmetry, order and beauty D. It is the same as a punishment |
A. An increase in the future frequency of a behavior when the consequence is the removal of an aversive stimulus
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The Managerial Grid model by Robert Blake and Jane Mouton is a behavioral leadership model. Which of the following is a leadership style distinguished by the concept?
A. New Theory of Human Need B. Hierarchy of Needs C. Impoverished style D. Motivation Hygiene Theory |
C. Impoverished style
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Organizational structure - is the formal system of task and reporting relationships that controls, coordinates, and motivates employees so that they cooperate to achieve an organization's goals. What is the task of the manager when creating an organizational structure?
A. Link all HR data from the time professionals enter pre-service training to when they leave the workforce B. Encourage self-service site visitors to update their own personal information, such as addresses, phone numbers, academic credentials, beneficiaries, emergency contacts and private vehicle information C. Encourage employees to work hard and to develop supportive work attitudes D. Look at things that already exist and determine if and in what way those things are related to each other |
C. Encourage employees to work hard and to develop supportive work attitudes
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Punishment is the process in which a behavior is followed by the presentation or withdrawal of some event and results in a decrease in the rate of the behavior. What is negative reinforcement?
A. It is the same as a punishment B. What people do - how they behave - is related in a predictable way to the consequences of their behavior C. The process of ending or avoiding an aversive event by performing a behavior and results in an increase in or maintenance of that behavior D. The reduction of a behavior via a stimulus which is applied ("positive punishment") or removed ("negative punishment") |
C. The process of ending or avoiding an aversive event by performing a behavior and results in an increase in or maintenance of that behavior
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Some corporations set up their own internal consulting groups, hiring internal management consultants either from within the corporation or from external firms’ employees. Which of the following is an advantage of hiring an internal consultant?
A. If properly managed and empowered, internal consulting groups evaluate engagement on projects in light of the corporation strategic and tactical objectives B. Internal consultants generally bring their own, proprietary methodologies or frameworks to guide the identification of problems C. Internal consultants monitor the work effectively (giving timely feedback and reacting to problems in the work with understanding and help) D. Internal relationship provides opportunities to keep certain corporate information private |
A. If properly managed and empowered, internal consulting groups evaluate engagement on projects in light of the corporation strategic and tactical objectives
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Matrix management is a type of organizational management in which people with similar skills are pooled for work assignments. Which of the following is an advantage of matrix management?
A. Based on the design of its structure it can obtain desired attitudes, behaviors, and goals B. Based on the contingencies it faces it can obtain better staff loyalty C. It allows team members to share information more readily across task boundaries D. It allows people and groups to cooperate and work together effectively |
C. It allows team members to share information more readily across task boundaries
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Collective bargaining is the process whereby workers organize together to meet, converse, and compromise upon the work environment with their employers. Which of the following is a function of operations management with regard to collective bargaining?
A. A performance standard (often by benchmarking, or comparing to a well-accepted standard), B. Monitoring and measuring results, comparing the results to the standard and then making adjusts as necessary C. Ensure collective bargaining agreement is in line with mandatory guidelines D. Timely output in the face of uncertain demand, complicated processes, and variances in input Use of equipment and facilities, the scheduling of human activities, and receipt of materials |
B. Monitoring and measuring results, comparing the results to the standard and then making adjusts as necessary
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Models of instructional systems design (ISD) placed training and instruction at the center of the universe ignoring the impact of the external environment. What views began to emerge in the 1970s?
A. Those with a high need for training prefer work that provides significant personal interaction B. Persons who need training (also known as social training) want to direct the efforts of others to further the goals of the organization C. Training-only solutions fail to have lasting effect on vexing business problems D. Those who need training want to direct others, and this need is often perceived as desirable |
C. Training-only solutions fail to have lasting effect on vexing business problems
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Unfortunately, there is no one fool proof formula to help us make more effective use of our time. What will any schedule we devise have to be based on?
A. A long-term objective that is essential for the business to achieve in order to maintain competitive advantage B. Our own individual responsibilities and changing circumstances and priorities C. Assessing Needs D. Making decisions about the project |
B. Our own individual responsibilities and changing circumstances and priorities
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An organization's culture is comprised of the set of values, beliefs, assumptions, principles, myths, legends, and norms that define how people actually think, decide, and perform. Which of the following is a definition for culture?
A. A basic set of assumptions that defines for us what we pay attention to, what things mean, and how to react emotionally to what is going on, and what actions to take in various kinds of situations B. The ideals, customs, institutions, etc., of a society toward which the people of the group have an affective regard C. A principle, standard, or quality considered worthwhile or desirable D. Confidence in the truth or existence of something not immediately susceptible to rigorous proof |
A. A basic set of assumptions that defines for us what we pay attention to, what things mean, and how to react emotionally to what is going on, and what actions to take in various kinds of situations
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Survey information you gather today may no longer be accurate next month. Why?
A. Changes in business climate may affect satisfaction levels, site visitor information or support requirements B. Some of the most serious problems in an organization are often those of which management is totally unaware and these are unlikely to be revealed by a custom survey C. Senior management are unable to find and solve the problems that employees are facing in their work environment D. Employees show lack of motivation and negative attitudes towards their working conditions |
B. Some of the most serious problems in an organization are often those of which management is totally unaware and these are unlikely to be revealed by a custom survey
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In organizations, the task of recruiting, retaining, developing and motivating employees is essential. Without people committed to executing the business strategy, success cannot occur. Which of these is expected of today's HR executives?
A. Ensuring the safety of the employees of the organization, especially where their skill levels are low B. Developing HRs functions and strategies that are a means to achieve corporate ends C. Aligning organizations business goals with the needs of its people D. Ensuring the premises are kept in a satisfactory manner, so personnel would be encouraged to stay |
C. Aligning organizations business goals with the needs of its people
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The Critical Incident Technique (CIT) is a set of procedures used for collecting direct observations of human behavior that have critical significance and meet methodically defined criteria. How is CIT used in organizational development?
A. measures employees' knowledge and skills through testing B. To test employees' capabilities to perform learned skills on the job, rather than in the classroom C. The use of a Likert scale and surveys to determine employee satisfaction D. As an interview technique, where the informants are encouraged to talk about unusual organizational incidents instead of answering direct questions |
D. As an interview technique, where the informants are encouraged to talk about unusual organizational incidents instead of answering direct questions
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To retain good staff and encourage them to give of their best requires attention to the financial and psychological and even physiological rewards offered by the organization as a continuous exercise. Why is the scope for financial and other motivations to be used at local levels?
A. as much as 40% of the gross pay of manual workers is often the result of local negotiations and details B. as much as 50% of the gross pay of manual workers is often the result of local negotiations and details C. as much as 60% of the gross pay of manual workers is often the result of local negotiations and details D. as much as 70% of the gross pay of manual workers is often the result of local negotiations and details |
B. as much as 50% of the gross pay of manual workers is often the result of local negotiations and details
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Organizational Change Management seeks to understand the sentiments of the target population and work with them to promote efficient delivery of the change and enthusiastic support for its results. What is Organizational Design concerned with?
A. Winning the hearts and minds of the participants and the target population to bring about changed behavior and culture B. Redesigning the roles, skills, job descriptions and structure of the workforce C. Seeking to understand change and what causes it D. Serving as an employee advocate during times of change |
B. Redesigning the roles, skills, job descriptions and structure of the workforce
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To attain and sustain excellent results in any organization is a challenge. Having a compelling mission will help the organization to determine objectives and employees’ skills. Which of the following is a characteristic of a clear mission statement?
A. It has a shared vision of how the world will change for the better as a result of its successful execution B. It defines the overarching purpose(s) of the organization and the key challenge(s) that the organization is committed to address C. It articulation specified metrics that it will use (and uses them) to evaluate the progress it is making D. It articulates inadequacies of the strategies that it is using, and the need for performance improvements |
B. It defines the overarching purpose(s) of the organization and the key challenge(s) that the organization is committed to address
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Having a compelling mission will help the organization to determine objectives and employees' skills. After defining its mission, what is the next step in achieving organizational excellence?
A. Set explicit objectives and goals B. Implement measures of commitment C. It articulates specific metrics that it will use (and uses them) to evaluate the progress it is making D. It articulates inadequacies of the strategies that it is using, and the need for performance improvements |
B. Implement measures of commitment
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Data collected through surveys, questionnaires, interviews and experiments is affected by a variety of factors. What is "bias" as it relates to surveys, etc.?
A. Internal and external factors that inadvertently contaminate the data collected and skew the results B. A particular tendency or inclination, especially one that prevents unprejudiced consideration of a question C. To cause partiality or favoritism in (a person); influence, especially unfairly D. A partiality that prevents objective consideration of an issue or situation |
A. Internal and external factors that inadvertently contaminate the data collected and skew the results
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Scientific method refers to bodies of techniques for investigating phenomena, acquiring new knowledge, or correcting and integrating previous knowledge. How is data collected for the scientific method?
A. Measuring customer satisfaction B. Systematically reviewing all aspects of the HRs functions C. Through observation and experimentation, and the formulation and testing of hypotheses D. Obtain both factual and subjective information on the business environments in which a company is operating or considering entering |
B. Systematically reviewing all aspects of the HRs functions
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In many companies today, benefit plans and compensation are in transition. Which of the following is an example of changing reward structures?
A. Annual paid leave B. Linking compensation to performance goals C. Housing and transportation allowance D. Displacement allowance |
B. Linking compensation to performance goals
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From compliance to inclusion, the concept of workplace diversity is evolving. Which of the following is a contributory factor to workplace diversity?
A. Rapid technological change B. Observable Evidence C. The Creative Age D. Market-driven connectivity |
A. Rapid technological change
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In a merger or acquisition, the acquiring company's HR manager or managers have a number of areas to study, and from that examination determine a course of action. Which of the following is one of these areas?
A. Payroll B. Compensation C. Benefits D. All of the above |
B. Compensation
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The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. What does it do?
A. It provides data that is usually meaningful, actionable, and about something for which management cares deeply B. It encourages willingness to act on external information received C. It transforms an organization's strategic plan from an attractive but passive document into the "marching orders" for the organization on a daily basis D. It provides knowledge of economic issues, completion, political, global, employment, technical advancements, demographics |
C. It transforms an organization's strategic plan from an attractive but passive document into the "marching orders" for the organization on a daily basis
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CFOs involved in mergers and acquisitions should consider how the HRs professionals can enhance the progress of a deal and should encourage their involvement. Which of the following is a role for HR professionals?
A. HR professionals should start the merger at an agreed time, to the correct technical specification, i.e. defined to meet user requirements B. The HR team should be responsible for doing the merger during an agreed time of the year, to the correct technical specification, within the approved budget and other specified criteria C. HR professionals ought to attend and fully participate in the preliminary talks, allowing them to understand the business strategy and rationale behind a deal D. HR must set up organizations using networks linking people, assets and ideas to create and distribute products and services without being limited by traditional organizational boundaries or physical location |
C. HR professionals ought to attend and fully participate in the preliminary talks, allowing them to understand the business strategy and rationale behind a deal
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Often, when executives think the merger is going fine, the employees have an entirely different take on the situation. Which of the following will boost employee morale during a merger or acquisition?
A. HR professionals should start the merger at an agreed time, to the correct technical specification, i.e. defined to meet user requirements B. The HR team should be responsible for doing the merger during an agreed time of the year, to the correct technical specification, within the approved budget and other specified criteria C. HR professionals ought to attend and fully participate in the preliminary talks, and do due diligence on the company D. HR must choose the right transition team, made up of people who have the right temperament and personality to handle a transition |
D. HR must choose the right transition team, made up of people who have the right temperament and personality to handle a transition
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The development of HR technologies and workforce analytics is helping to transform HR into a decision science with a measurable impact on business results. Which of the following is a key determinant of the successful management of human capital in organizations of all sizes?
A HR being in constant, honest communication with employees B. The effective use of technology C. Employees are "satisfied" with pay, benefits and working conditions D. The department develops a deep understanding of the company's customer relationships |
B. The effective use of technology
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Despite the fact that mergers and acquisitions look attractive in theory to management and investors, the reality of their execution is that organizations are comprised of employees who generally view such organizational changes as a threat. Which one of the following factors will affect your employee retention?
A. Feelings of loss of previous organizational culture B. Productivity declines as people become more consumed with the change being introduced. C. Passive resistance festers. D. The tax that many jurisdictions impose on transfers of the individual assets |
A. Feelings of loss of previous organizational culture
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Human capital refers to the stock of skills and knowledge embodied in the ability to perform labor so as to produce economic value. What is it measured through?
A. Creativity B. Creating the right motivational environment C. Mapping out the organization's vision and mission D. Defining goal |
A. Creativity
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Unfortunately it is all too easy for a company to create an atmosphere that discourages creative ideas from developing. Which of the following measures will promote employee creativity?
A. Updating employees B. Involving employees early C. Highlighting the value of employees' work D. Highlighting the value of creative changes |
D. Highlighting the value of creative changes
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The Foreign Corrupt Practices Act of 1977 is a United States federal law addressing accounting transparency and bribery of foreign officials. Which of the following does the anti-bribery provisions of the FCPA prohibit?
A. Any person from making use of interstate commerce corruptly, in furtherance of an offer or payment of anything of value to a local official B. Any person from making use of interstate commerce corruptly, in furtherance of an offer or payment of anything of value to a foreign official C. Any person from making use of interstate commerce, in furtherance of promise made to a foreign official D. None of the above |
B. Any person from making use of interstate commerce corruptly, in furtherance of an offer or payment of anything of value to a foreign official
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A company's charitable donations and programs should be calculated to make a difference in the community it serves. Which of the following is an element of community responsibility?
A. Corporate philanthropy - senior managers select individual charity donations B. Private philanthropy - senior managers make donations from their personal funds C. Group philanthropy - senior managers encourage employees to make donations from their personal funds D. All of the above |
A. Corporate philanthropy - senior managers select individual charity donations
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Corporate citizenship is a concept whereby organizations consider the interests of society by taking responsibility for the impact of their activities on customers, suppliers, employees, shareholders, communities and other stakeholders, as well as the environment. Which of the following is a requirement for corporate citizenship programs?
A. Should be a commitment of time to charitable causes B. Should be business-based C. Should be group philanthropy efforts - senior managers encourage employees to make donations from their personal funds D. All of the above |
B. Should be business-based
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