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100 Cards in this Set

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  • Back
Some examples of statutory pay deductions are:
A. Medicare, property tax, disability
B. State income, property tax and federal income tax
C. Litigation deductions, state income tax, Medicare
D. Federal income, state income and Medicare tax
D. Federal income, state income and Medicare tax
According to this act, there are restricted hours for children under 16. Children 18 and under are also forbidden from dangerous jobs.
A. Davis- Bacon act 1931
B. Fair Labor Standards Act, 1938
C. Walsh Healey Public Contracts Act 1936
D. None of the above
B. Fair Labor Standards Act, 1938
This act sets the standard for basic minimum wage and overtime pay. What act is it?
A. Davis- Bacon act 1931
B. Fair Labor Standards Act, 1938
C. Walsh Healey Public Contracts Act 1936
D. None of the above
B. Fair Labor Standards Act, 1938
Ken is a 17 year old who wants to become a volunteer firefighter. He inquires at the local fire station but is denied under the following act which forbids people under 18 from dangerous occupations:
A. Fair Labor Standards Act, 1938
B. Davis-Bacon act 1931
C. Walsh Healey Public Contracts Act 1936
D. Fair Labor Standards Law, 1938
A. Fair Labor Standards Act, 1938
Shelly is 15 and wants to get her first job. She wants to work the mid-shift at a local grocery store as a stocker but she cannot according to the following law:
A. Fair Labor Standards Act, 1938
B. Davis- Bacon act 1931
C. Walsh Healey Public Contracts Act 1936
D. Fair Labor Standards Law, 1938
A. Fair Labor Standards Act, 1938
Marty is a very competent mechanic who learned his trade from his father. He wants to get a machinist job at a local iron company. He cannot obtain the job due to the following rule:
A. Fair Labor Standards Law, 1938
B. Davis- Bacon act 1931
C. Walsh Healey Public Contracts Act 1936
D. Fair Labor Standards Act, 1938
D. Fair Labor Standards Act, 1938
Company A is paying one of their younger workers $5 per hour, and they are making her work over 35 hours a week. She is 15 years old. Which act or acts is this company violating?
A. Both B and D
B. Davis- Bacon act 1931
C. Walsh Healey Public Contracts Act 1936
D. Fair Labor Standards Act, 1938
A. Both B and D
Starting July 24, 2009, minimum wages will rise. The new wage will be:
A. $7.25
B. $7.75
C. $6.75
D. $7.00
A. $7.25
According to the Davis-Bacon Act of 1931, overtime is defined as:
A. After 35 hours of work in a workweek
B. After 42 hours of work in a workweek
C. After 45 hours of work in a workweek
D. After 40 hours of work in a workweek
D. After 40 hours of work in a workweek
Maria has worked over 40 hours this week. On her next paycheck she notices that her hourly pay does not reflect the correct amount of overtime pay. How much should her overtime pay be?
A. Three times the regular rate of pay is required
B. One and one-quarter times the regular rate of pay is required
C. One and one-half times the regular rate of pay is required
D. Two times the regular rate of pay is required
C. One and one-half times the regular rate of pay is required
It is July 25, 2009. Maria notices her pay has not risen, and she makes minimum wage. What is her current pay, and what should it rise to?
A. S6.55/hr; $7.25/hr
B. S6.25/hr; $7.55/hr
C. $6.55/hr; $7.00/hr
D. S6.50/hr; $7.25/hr
A. S6.55/hr; $7.25/hr
Bill is 15, and he's on Christmas Break for three weeks. How many hours in a week can he work?
A. 20 hours
B. 30 hours
C. 40 hours
D. 60 hours
C. 40 hours
According to this act, there are certain restrictions on children under 18 as regards work hours. What is this act called?
A. Child Labor Fairness Act
B. No Child Left Behind
C. Child Labor Employment Act
D. Child Labor Standards Act
D. Child Labor Standards Act
Maxine is 13 years old and wants to get a job as a bagger at a local grocery store. While her family owns the store, according to this act she cannot work. What is this act called?
A. Child Labor Fairness Act
B. No Child Left Behind
C. Child Labor Employment Act
D. Child Labor Standards Act
D. Child Labor Standards Act
Beverly at Company B discovered that one of her managers asked another employee to break the law by working overtime without pay. Legality aside, what Total Rewards Program principle is the employee violating?
A. Lawful practices
B. Respect other affordable and motivated employees
C. Attract and motivate new employees
D. Support the mission of organization
A. Lawful practices
Mandi is an artist and is paid hourly by her employer. She has to run out to get lunch, and on the way she purchases some new brushes. Should she get paid for her time spent out?
A. Yes, for the whole hour
B. Yes, but only time spent buying brushes
C. No, she was idle and happened to buy brushes as a fluke
D. No, employees not paid for time spent away from job site
B. Yes, but only time spent buying brushes
Shaun is a 16-year-old who performs the same amount of work as Bob, an 18-year-old. Both have the same amount of experience and are newly hired, but Shaun is paid $2 less. Which act is the company violating?
A. Equal Pay Act of 1963
B. Fair Labor Standards Act, 1938
C. Child Labor Standards Act
D. Portal to Portal Act
A. Equal Pay Act of 1963
This act demands that employers should not be discriminate against in their compensation regardless of age and sex. This act is known as:
A. Fair Labor Standards Act, 1938
B. Equal Pay Act of 1963
C. Non-Discrimination Act of 1984
D. Portal to Portal Act
B. Equal Pay Act of 1963
George is a 24-year-old male who markets car insurance. Grace is a 55-year-old who has the same skill sets, but she is not paid the same as George. Which act is the company violating?
A. Equal Pay Act of 1963
B. Fair Labor Standards Act, 1938
C. Child Labor Standards Act
D. Portal to Portal Act
A. Equal Pay Act of 1963
Simone and Tammy both apply for the same job. They have the exact same qualifications but Simone is younger and thinner. Both are offered the job, but Simone is offered a higher pay than Tammy. What act is the company violating?
A. Equal Hiring Opportunity and Pay, 1961
B. Fair Labor Standards Act, 1938
C. Equal Pay Act of 1963
D. Portal to Portal Act
C. Equal Pay Act of 1963
Mandi was hired to perform a job for Company A. When she went into her first day at work, Company A wanted her to perform an entirely different job. What did Company A fail at describing to her?
A. Job content
B. Job Skills
C. Job Management
D. None of the above
A. Job content
Maria raises her employees' salaries every year at a rate of 7%, regardless of sex, experience or age. What act is she carefully following?
A. Equal Hiring Opportunity and Pay, 1961
B. Fair Labor Standards Act, 1938
C. Equal Pay Act of 1963
D. Portal to Portal Act
C. Equal Pay Act of 1963
This is a measure of current economy and cost of living, current skilled labor market and compensation programs. What is it called?
A. Job Content
B. Compensation Factors
C. Direct Compensation
D. Indirect Compensation
B. Compensation Factors
Company A is trying to figure out a good compensation package for its employees. What are some factors they need to think about?
A. Current Economy, cost of living
B. Current skilled labor market
C. Medical benefits
D. Both A and B
D. Both A and B
Company C assigns points to jobs based on importance, complexity and level. This method of job evaluation is called:
A. Whole job
B. Job classification
C. Job slotting
D. Point Factor method
D. Point Factor method
Company A is classifying its jobs into generic categories. This method of job evaluation is known as:
A. Whole job
B. Job classification
C. Job slotting
D. Point Factor method
B. Job classification
Sam is a manager who is trying to evaluate the jobs in Company A. They are assigning points to various jobs based on the Point Factor Method. This method assigns points to jobs by:
A. Importance, complexity, level
B. Knowledge, time, level
C. Skills, time, level
D. None of the above
A. Importance, complexity, level
Company B is using external benchmarking of similar companies to evaluate their own progress in the market. This is known as:
A. Whole job
B. Factor Comparison
C. Marketing data comparison
D. Point Factor method
C. Marketing data comparison
Sam is the manager who develops and selects payroll systems and administers payroll functions. He is the:
A. Whole job manager
B. Factor Comparison manager
C. HR manager
D. Human factors manager
C. HR manager
In Company A, Sam is having problems with his payroll. He is being underpaid and is entitled to back pay. He should go to this department in Company A:
A. Human Factors Department
B. HRs Department
C. Facilities Manager
D. The CEO's secretary
B. HRs Department
Mark is a new HR manager at Company A, replacing a former HR manager who poorly managed his people. What are his duties as HR manager?
A. Administer payroll
B. Attract and motivate new employees
C. Develop and select payroll system
D. All of the above
D. All of the above
Company A is hiring a marketing analysis company. They should look for a company that specializes in marketing data. Some examples of marketing data include:
A. Competitors, Government data, career offices
B. Professional associations
C. Employees
D. All of the Above
D. All of the Above
Marketing data is very important to analysis of benchmarks. Marketing data can be defined as:
A. Competitors, Government data, career offices
B. Professional degrees
C. Individual tastes
D. Health Benefits
A. Competitors, Government data, career offices
Company A can adjust marketing data by selecting newly dated dates, best matched to their company. Several improvements can be made by:
A. Base Pay increase
B. Incentive plans
C. Better office buildings
D. Both A and B
D. Both A and B
This reward builds self esteem of employees. It also improves marketing data.
A. Base Pay increase
B. Intrinsic reward
C. Better food at cafeteria
D. Both A and C
B. Intrinsic reward
Company B decides to introduce a plan that rewards employees reaching goals and being above standards. This type of program is known as:
A. Base Pay increase
B. Intrinsic reward
C. Incentive Plan
D. Executive compensation
C. Incentive Plan
This type of goal in an incentive plan is reached in one year or less:
A. Short term
B. Short term group
C. Gain Share
D. Long term
A. Short term
This goal gives employees a share of savings or profit they create, can promote belonging, and increase retention but employees might be too far removed to see the benefit link.
A. Short term
B. Short term group
C. Gain Share
D. Long term
C. Gain Share
Company A is a non profit company with very satisfied employees, despite the very low pay and no benefits. What reward might allow this attitude?
A. Base Pay increase
B. Intrinsic reward
C. Gain share
D. Executive compensation
B. Intrinsic reward
Gain share allows employees to share the profit and savings of their hard work. A disadvantage of gain share is:
A. Employees might be too far removed to see the benefit link
B. Rudeness of fellow employees
C. Problematic disagreements between employees
D. Discrimination
A. Employees might be too far removed to see the benefit link
The CEO of Company A gets many benefits. Some of them include:
A. Base limited to 1 million for CEO Board
B. Short term bonuses, stock options
C. Compensation upon termination
D. All of the above
D. All of the above
For grade pay structures what are the two most important variables for each position?
A. Time, effort
B. Responsibility, requirements
C. Cost of living, environment
D. None of the above
B. Responsibility, requirements
Company A places multiple grades into one broad grade for its employees. This type of pay structure is:
A. Rank
B. Range placement plan
C. Broad banding
D. Grade
C. Broad banding
Max works for a company that uses broad branding. He is also expected to:
A. Perform duties of employees in the multiples grades in his grade category
B. Get a degree
C. Progress in his skills quickly
D. Get paid much more
A. Perform duties of employees in the multiples grades in his grade category
In range placement plans, employees are given incentives to improve their education. They must prove this to get a raise:
A. Better looks
B. Higher competencies in job-related work
C. Ace the SAT/GMAT
D. Sign a company commitment for 10 years
B. Higher competencies in job-related work
This act establishes the minimum standards for most voluntarily established pension, health benefit and contribution plans and provides protection for individuals in these plans.
A. Older workers benefit protection act 1990
B. Consolidated omnibus Budget Reconciliation Act 1985
C. ERISA Employee Retirement Income Security Act 1974
D. Retirement Equity Act 1984
C. ERISA Employee Retirement Income Security Act 1974
Company A contributes to retirement accounts for its employees; however they have not notified their employees of the details or summaries of the accounts. This company is violating:
A. Older workers benefit protection act 1990
B. Consolidated omnibus Budget Reconciliation Act 1985
C. ERISA Employee Retirement Income Security Act 1974
D. Retirement Equity Act 1984
C. ERISA Employee Retirement Income Security Act 1974
Company B invests into a retirement account for its employees. Company B invests only in the precious metals fund. According to this act, they must diversify their holders' investments:
A. ERISA Employee Retirement Income Security Act 1974
B. Consolidated omnibus Budget Reconciliation Act 1985
C. Older workers benefit protection act 1990
D. Retirement Equity Act 1984
A. ERISA Employee Retirement Income Security Act 1974
Mandi is an 18 year old store clerk who is contributing to Company A's investment accounts. According to this act, this is a violation.
A. Retirement Equity Act 1984
B. Consolidated omnibus Budget Reconciliation Act 1985
C. Older workers benefit protection act 1990
D. ERISA Employee Retirement Income Security Act 1974
D. ERISA Employee Retirement Income Security Act 1974
Steve is a new worker at Company B. He just turned 21 and has been working for only 3 months (around 400 hours). At what point can he start contributing to the company's investment account?
A. When he reaches 1 year of work
B. When he has worked for 1000 hours
C. When he becomes a manager
D. Both A and B
D. Both A and B
Sam was laid off due to involuntary job loss. According to this act he can maintain his current group health insurance for a limited period of time:
A. ERISA Employee Retirement Income Security Act 1974
B. Consolidated omnibus Budget Reconciliation Act 1985
C. Retirement Equity Act 1984
D. Health Insurance portability and accountability act (HIPAA) 1996
B. Consolidated omnibus Budget Reconciliation Act 1985
Sam finds out he has cancer, and he is promptly laid off from his job. He strongly suspects it's due to the high cost of his health premium. What act has been violated?
A. ERISA Employee Retirement Income Security Act 1974
B. Consolidated omnibus Budget Reconciliation Act 1985
C. Retirement Equity Act 1984
D. Health Insurance portability and accountability act (HIPAA) 1996
D. Health Insurance portability and accountability act (HIPAA) 1996
How much could a qualified individual pay to maintain group health benefits provided by their group health plan for limited periods of time under certain circumstances?
A. 50%
B. 75%
C. 100%
D. 102%
D. 102%
Matt was laid off due to disciplinary action after he was caught stealing company items. What act keeps him from maintaining group health benefits?
A. ERISA Employee Retirement Income Security Act 1974
B. Consolidated omnibus Budget Reconciliation Act 1985
C. Retirement Equity Act 1984
D. Health Insurance portability and accountability act (HIPAA) 1996
B. Consolidated omnibus Budget Reconciliation Act 1985
Samantha is hospitalized for a severe mental breakdown. Her employer must:
A. Retain discretion regarding the extent and scope of mental health benefits
B. Offer coverage in connection with a group health plan
C. Respect HIPPA privacy laws
D. All of the above
D. All of the above
Sam is in remission from cancer and his new job won't accept him due to health benefit costs for his pre-existing condition. Which act is this company violating?
A. ERISA Employee Retirement Income Security Act 1974
B. Consolidated omnibus Budget Reconciliation Act 1985
C. Retirement Equity Act 1984
D. Health Insurance portability and accountability act (HIPAA) 1996
D. Health Insurance portability and accountability act (HIPAA) 1996
Mark is a veteran of the Iraq War, and he's always wanted to become an editor. The local newspaper won't hire him due to his previous experience in combat. What act is this newspaper violating?
A. Uniformed Services Employment and Reemployment Rights (USSERA) Act 1994
B. Consolidated omnibus Budget Reconciliation Act 1985
C. Retirement Equity Act 1984
D. Social Security Act 1935
A. Uniformed Services Employment and Reemployment Rights (USSERA) Act 1994
Mark was recalled to serve on active duty. His employer must:
A. Give him a substantial separation package
B. Grant leave of absence at least 5 years, benefits, senority, earnings reinstated on return
C. Pay him during his leave
D. Immediately terminate his employment
B. Grant leave of absence at least 5 years, benefits, senority, earnings reinstated on return
Rob eventually becomes disabled as the result of job-related injuries. He cannot function in a typical employment or social setting. What act provides benefits to him?
A. Uniformed Services Employment and Reemployment Rights (USSERA) Act 1994
B. Mental health Parity Act 1996
C. Retirement Equity Act 1984
D. Social Security Act 1935
D. Social Security Act 1935
Due to his lack of work, Rob cannot provide adequate insurance or money for his girlfriend and their two children. Which act provides maternal and child health care?
A. Uniformed Services Employment and Reemployment Rights (US SERA) Act 1994
B. Mental health Parity Act 1996
C. Retirement Equity Act 1984
D. Social Security Act 1935
D. Social Security Act 1935
Rob was laid off due to disciplinary action after he was caught stealing company items and threatening fellow employees. What act keeps him from maintaining group health benefits?
A. ERISA Employee Retirement Income Security Act 1974
B. Consolidated omnibus Budget Reconciliation Act 1985
C. Retirement Equity Act 1984
D. Health Insurance portability and accountability act (HIPAA) 1996
B. Consolidated omnibus Budget Reconciliation Act 1985
Rob has worked at a factory for 2 months for a total of 250 hours. When his girlfriend has another child, he takes leave without checking with HRs. Unfortunately upon his return, he finds that he's been laid off. Why was Rob not protected by the Family and Medical Leave Act 1993?
A. It was his girlfriend, not his wife, giving birth
B. He didn't file the necessary paperwork
C. He needed 12 months employment or at least 1250 hours worked
D. His factory has only 75 employees
C. He needed 12 months employment or at least 1250 hours worked
Martha turned 65 on Wednesday, and she wants to explore her health insurance options. She has a back injury which makes her functionally disabled. She can apply for:
A. Supplemental commercial health insurance
B. Tax Based Health Insurance
C. Medicare Hospital Insurance
D. Social Security
C. Medicare Hospital Insurance
Mandi has just been laid off and is between jobs. She was unemployed through no fault of her own determined by State law. An important benefit she should have purchased prior is:
A. 401K
B. Savings account
C. New car
D. Unemployment insurance
D. Unemployment insurance
Rob was laid off after he threatened a fellow co-worker and was disciplined. Why won't his unemployment insurance cover his time laid off?
A. He was discharged as a result of gross misconduct
B. He quit himself
C. He didn't work there long enough
D. None of the above
A. He was discharged as a result of gross misconduct
Before buying unemployment insurance, you need to check the following:
A. Your state's laws regarding benefits, length and taxes
B. The deductible
C. The size of the insurance company
D. All of the above
A. Your state's laws regarding benefits, length and taxes
As HR manager, you are trying to reduce your payroll taxes. Which section of the Revenue Act 1978 do you refer to?
A. Section 133
B. Section 122
C. Section 50
D. Section 125
D. Section 125
Sam has been considering the benefits of a retirement plan. What's the main benefit of a retirement plan?
A. You won't spend the money you place in there
B. Your employer matches your contributions equally
C. Defer income and taxed at dispersion
D. Payments are protected by FDIC
C. Defer income and taxed at dispersion
Tracy has health insurance which focuses on preventative care. She has limited options of providers and must pay a co-payment at time of service. There's no lifetime limit to costs. What sort of health coverage is this?
A. Indemnity medical insurance
B. HMO insurance
C. POS insurance
D. PPO insurance
B. HMO insurance
Joe has a medical emergency and must go to a hospital. Before going he selects a hospital that's a "preferred" provider to keep costs low. What sort of health coverage is this?
A. Indemnity medical insurance
B. HMO insurance
C. POS insurance
D. PPO insurance
D. PPO insurance
Tammy's daughter needs braces. She gets them placed and is reimbursed 50%. She reaches her lifetime cap. What level of dental coverage is this?
A. Preventative
B. Restorative
C. Major restorative
D. Orthodonture
D. Orthodonture
Tammy is involved in an auto accident where she loses 6 teeth. She has surgery to replace the teeth and is 50% reimbursed. What level of coverage is this?
A. Preventative
B. Restorative
C. Major restorative
D. Orthodonture
C. Major restorative
Tammy recovers from major dental surgery, and now gets a preventative checkup once a year and is 100% reimbursed. What level of dental coverage is this?
A. Preventative
B. Restorative
C. Major restorative
D. Orthodonture
A. Preventative
Company A doesn't pay their male employees the same amount as their female employees. What vital business principle are they violating?
A. Fair work opportunity
B. Fair work credit
C. Fair compensation credit
D. Comparable worth
D. Comparable worth
George attended training for his job. Was this included in his compensation?
A. Yes, no matter what training pertained to
B. No, training is not included in paid compensation
C. Yes, as long as training is work-related
D. None of the above
C. Yes, as long as training is work-related
You are currently paid more for the job you do than a coworker that does a much simpler job. What sort of data is your employer using to determine pay rates?
A. Aged data
B. Current data
C. Educated data
D. Leveled data
D. Leveled data
A new company is being started up and hiring employees. Its payroll system must:
A. Use computer programs that are in regulation with federal and state employee compensation requirements and taxes.
B. Have measures in place for information security of control.
C. Report information in an accurate manner.
D. All of the above
D. All of the above
The new payroll system is up and running. Employees who operate the payroll system should be properly trained in order to:
A. Avoid errors
B. Keep payroll accurate and on schedule
C. Both A & B
D. None of the above
C. Both A & B
Security is critical when using a payroll system. Why is security so important?
A. To control fraud
B. To keep information private
C. To share information
D. Both A & B
D. Both A & B
In order to make sure that everyone is on the same page, the payroll system needs to work in unison with another system. What is this system called?
A. The HR Information System
B. The Shared Information System
C. The Free Information System
D. The Cooperative Information System
A. The HR Information System
Your employer uses a manual payroll system. What is the main drawback of using such a system?
A. It is time- and training-intensive
B. It often leads to errors
C. It is expensive
D. Both A& B
D. Both A& B
Your employer uses in-store payroll software. What is the main drawback of using such software?
A. It is hard to customize
B. It is not cost-effective
C. It is outdated
D. Both A & B
A. It is hard to customize
Your employer uses an in-house payroll system. What is the main drawback of using such a system?
A. Information is often off-site, opening the organization to security issues
B. Cost, including setup, updating training and maintenance, may be substantial
C. It may not be customizable
D. Both A & C
B. Cost, including setup, updating training and maintenance, may be substantial
Your employer uses an in-house payroll system. What is the main benefit of using such a system?
A. It is convenient
B. It is easy to maintain control and security
C. It is cost effective
D. Both A & B
D. Both A & B
Your employer uses a network payroll system. What is the main benefit of using such a system?
A. It is convenient
B. It is easy to maintain control and security
C. It is low in cost
D. All of the above
D. All of the above
Your employer uses in-store payroll software. What is the main drawback of using such software?
A. It is hard to update
B. It is hard to customize
C. It is expensive
D. Both A & C
B. It is hard to customize
Looking at the benefit plan of a potential employer, you see that they have a stock benefit plan. What is the benefit of using such a plan to employees?
A. Employees have a sometimes long-term financial stake in the organization through payroll contributions
B. Employees are able to purchase stock at low prices
C. Employees can earn from capital gains
D. All of the above
D. All of the above
Executive compensation has been very hot topic of late. What is the main benefit of top management pay structures?
A. Performance-based incentives
B. Management is free of scrutiny
C. Guaranteed base limited to $1 million for CEO, top four executives, and Board members
D. Both A & C
D. Both A & C
Kathy has wisely taken advantage of the 401k plan offered by her employer and put additional funds into it. What is the current yearly IRS limit she can invest?
A. $20,000
B. $10,000
C. $15,000
D. $15,500
D. $15,500
Jack is nearing retirement and wants to invest more in his 401k. What is the most that employees aged 50 or older are allowed to invest, on top of their normal amount?
A. $5,000
B. $5,500
C. $10,000
D. $10,500
B. $5,500
Roy is the manager of a company who is looking at his yearly statement of progress for his company. What method could he use to evaluate the pay increase for his employees?
A. Annual reviews
B. Monthly reviews
C. Skills reviews
D. Tenure reviews
A. Annual reviews
The Knights of Labor made several important advancements for workers' rights in America. Which of the following is NOT from the demands of Knights of Labor?
A. End child and convict labor
B. Woman's equal pay
C. Progressive income tax
D. Employer - employee relation
D. Employer - employee relation
This was one of the first federations of labor unions in the US. What is this federation of unions called?
A. Industrial Workers of the World
B. Pay Raises for America
C. American Federation of Labor
D. CIO
C. American Federation of Labor
What's the main difference between Joe and Tracy's deductions? Joe is a wage earner while Tracy is a salaried employee.
A. Tracy can be deducted for unexcused illness and excused illness. Joe can only be deducted if he doesn't show up to work.
B. Tracy can have deductions for unexcused illness, but cannot have deductions for excused illnesses. Joe can only be deducted if he doesn't show up to work.
C. Tracy can have deductions for health benefits while Joe cannot
D. Tracy cannot have deductions for jury pay while Joe can have deductions for jury pay
B. Tracy can have deductions for unexcused illness, but cannot have deductions for excused illnesses. Joe can only be deducted if he doesn't show up to work.
A needs assessment provides the opportunity to consult with a variety of people in the organization. How can data be collected?
A. Interviews
B. Observations
C. Focus Groups
D. All of the above
D. All of the above
The decision on what type of survey to use is driven by such factors as accessibility of the people and the response required. What is an advantage of using in-depth personal interviews?
A. Two-way – Can ensure interviewee understands questions and vice versa
B. It provides a focus on performance
C. It shows how changes in business climate may affect satisfaction levels
D. It proves that senior management is unable to find and solve the problems that employees are facing the above
A. Two-way – Can ensure interviewee understands questions and vice versa
Gap Analysis is all about evaluating and improving business performance. What does it mean in management terms?
A. A position or job that needs to be filled
B. The difference in attitudes held by senior management and support staff
C. The training needs of an organization
D. The space between where the organization is and where it needs to be
D. The space between where the organization is and where it needs to be
Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis is a strategy development tool that matches internal organizational strengths and weaknesses with external opportunities and threats. Which of the following is a way in which this strategy can be used?
A. Businesses can spot and exploit new opportunities faster than their competitors
B. It increases employees’ motivation to do more for the organization
C. It identifies positions for jobs that need to be filled
D. It will show up the difference it attitudes held by senior management and support staff
A. Businesses can spot and exploit new opportunities faster than their competitors
An EEO-I must be filed if ___ employees are working for an individual company.
A. 15
B. 25
C. 50
D. 100
D. 100
The Fair Labor Standards Act allows employees to recover pay up to __ years of back pay.
A. 1
B. 2
C. 3
D. 4
B. 2