Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
68 Cards in this Set
- Front
- Back
|
An EEO-I must be filed if ___ employees are working for an individual company.
A. 15 B. 25 C. 50 D. 100 |
D. 100
|
|
|
The Fair Labor Standards Act allows employees to recover pay up to __ years of back pay.
A. 1 B. 2 C. 3 D. 4 |
B. 2
|
|
|
Which of the following is not a characteristic of self-evaluations?
A. Tendency to inflate ratings due to self-serving bias. B. Tendency to inflate ratings due to “blind spots.” C. Women and nonwhites tend to rate themselves lower. D. Majority will show a tendency to show poor differentiation of skills. |
D. Majority will show a tendency to show poor differentiation of skills.
|
|
|
Which of the following is not a guideline for reducing perceptual factors?
A. Recognize external causes of behavior. B. Be aware of stereotypes, biases and assumptions. C. Emphasize objective information. D. Increase customer awareness. |
D. Increase customer awareness.
|
|
|
Which of the following is not a strategy for improving decision making?
A. Ask lots of questions. B. Learn from prior decisions. C. Prioritize decisions into short-term and long-term priorities. D. Never use the “Plan-Do-Check-Act Cycle” of decision making. |
D. Never use the “Plan-Do-Check-Act Cycle” of decision making.
|
|
|
Which of the following matches the definition, “a system in which unions and management negotiate with each other to develop the work rules under which union members will work for a stipulated period of time?”
A. Union steward exchange B. Team building C. Collective bargaining D. Break-even analysis |
C. Collective bargaining
|
|
|
. Which of the following is another name for an Ishikawa diagram?
A. Cause and Effect Diagram B. Bell Curve C. Pareto Diagram D. Trend Analysis |
A. Cause and Effect Diagram
|
|
|
The acronym CPPC stands for?
A. Cost Plus Percentage of Control B. Cost Plus Percentage of Contract C. Cost Plus Percentage of Cost D. Cost Plus Plus Cost |
C. Cost Plus Percentage of Cost
|
|
|
Which of the following is not considered part of Maslow's Hierarchy of Needs?
A. Social needs B. Safety C. Motivation D. Self-actualization |
C. Motivation
|
|
|
Parento diagrams work on the ___ rule.
A. 50/50 B. 60/40 C. 80/20 D. 90/10 |
C. 80/20
|
|
|
Which of the following is not a characteristic of “The FISH Philosophy”?
A. Play B. Make Their Day C. Be There D. Strategy culture |
D. Strategy culture
|
|
|
Which of the following is not a characteristic of stress in the workplace?
A. 43% of all adults suffer adverse effects from stress. B. Stress management techniques increase employee negligence. C. 75-90% of all physician office visits are for stress-related ailments. D. Stress costs U.S. industry more than $300 billion dollars per year, or $7,500 per worker. |
B. Stress management techniques increase employee negligence.
|
|
|
Which of the following is the correct formula for turnover rates according to the Department of Labor?
A. (Number of Terminations x 100)/(Avg. Number of Employees) B. (Number of Terminations x 10/(Avg. Number of Employees) C. (Avg. Number of Employees)/(Number of Terminations) D. (Avg. Number of Employees)/(Number of Terminations x 10) |
A. (Number of Terminations x 100)/(Avg. Number of Employees)
|
|
|
Which of the following occurs if an employee comes to work with an inappropriate dress length and is then promptly sent home to change clothes?
A. Punishment B. Extinction C. Positive reinforcement D. Negative reinforcement |
A. Punishment
|
|
|
If an employee is earning a pay rate that is excessive compared to their counterparts of equal ability, their pay rate may be identified as a/an ____ rate.
A. Green circle B. Evaluation C. Red circle D. Bandwidth |
C. Red circle
|
|
Which of the following is a disadvantage of utilizing internal recruitment methods?
A. Long orientation time B. Moral problem C. Organizational inbreeding D. Misplacements |
C. Organizational inbreeding
|
|
|
Which of the following compensations is both taxable and direct compensation?
A. Commuter expense reimbursement of $200/per month B. Employee prizes of $500 C. Severance pay D. Company vehicle |
C. Severance pay
|
|
|
From a tax perspective, in which of the following situations is the LEAST advantageous for an individual to aside money for a 401K?
A. 55 year old human resources specialist who owns a $1 million home and makes $55,000 annualized B. 25 year old engineer who makes $125,000 annualized and lives at home with his parents C. 60 year old CEO whose net worth is $25 million, makes $250,000 annualized, and plans to retire within the next 2 years D. 28 year old accounting manager who makes $150,000 annualized |
C. 60 year old CEO whose net worth is $25 million, makes $250,000 annualized, and plans to retire within the next 2 years
|
|
|
Which of the following timelines most accurately represents an individual's career development stages?
A. Organization entry – Occupational preparation – Early career establishment & achievement – mid-career – late career B. Occupational preparation – Organizational entry – Early career establishment & achievement – mid career – late career C. Occupational preparation –– Early career establishment & achievement – Organizational entry - mid career – late career D. Organization entry – Early career establishment & achievement – Occupational preparation –mid-career – late career |
B. Occupational preparation – Organizational entry – Early career establishment & achievement – mid career – late career
|
|
|
During which of the following stages of the organizational life cycle would a company focus on expanding their career planning and HR development efforts?
A. Introduction B. Decline C. Growth D. Embryonic |
D. Embryonic
|
|
|
Which of the following is an example of employee-centered leadership behavior?
A. Sets functional goals for the department in alignment with corporate goals B. Explains and sells decisions to team members C. Clarifies roles and responsibilities for employees D. Sets project-based milestones |
B. Explains and sells decisions to team members
|
|
|
Which of the following describes an employee involvement strategy which requires organizational commitment at all levels of the organization, especially management, for it to be effective?
A. Participative management B. Alternative work schedules C. Employee suggestions systems D. Teams |
A. Participative management
|
|
|
Which of the following circumstances should NOT result in the automatic recognition of a bargaining unit in the private sector?
A. Union wins recognition through a bargaining order B. Union obtains 30% signatures on authorization cards C. Union convinces employer to witness its majority status D. Union convinces employer to grant recognition |
B. Union obtains 30% signatures on authorization cards
|
|
|
. Management asks HR to determine the average cost of an employee in relation to direct gross compensation (in terms of a percentage). The following information is available. The company is made up of 20 employees. The average direct gross compensation for an employee is $75,000 annualized. The firm contributes 100% for health care benefits (i.e. medical, dental, vision, life, disability) which is $450 per month per employee. $200 per month per employee for workers’ compensation. In addition, the company is charged $200 per month and $250 per month for the administration of benefits for the flexible spending and 401k respectively, where the average employee contribution to each is $500 annualized and $8000 annualized respectively. The firm’s current contribution rates to unemployment are 2.5% of direct gross compensation, up to $7,000. The federal governments’ current social security and Medicare contribution rates are 6.2% social security up to $89,000 annualized and 1.45% Medicare. What is the average cost of an employee in relation to direct gross compensation (in terms of a percentage)?
A. 12% B. 19% C. 25% D. 40% |
B. 19%
|
|
|
Which of the following is NOT a potential difference in benefits practice that HR should evaluate when compensation an expatriate or local national?
A. Hours worked per week B. Social Security C. Vacation days D. Medical care |
A. Hours worked per week
|
|
|
A startup organization looking for a job evaluation system that is easy to administer would be most likely to select which of the following, even though it is potentially the most discriminatory?
a. classification b. point factor c. ranking d. guide chart |
c. ranking
|
|
|
Which of the following is the most descriptive of a skills inventory?
a. it lists the skills required for a particular position b. it is a document most often used to justify downsizing in a nonunion setting c. it is an aggregate compilation of all skills required in an organization d. it catalogues the experiences and abilities of an organization’s workforce |
d. it catalogues the experiences and abilities of an organization’s workforce
|
|
|
If a supervisor is made aware of an employee’s test score at the time of hire, and it later influences the supervisor’s rating of performance on the job, what is the influence of the test score on the rating called?
a. correlation b. criterion contamination c. face validity d. reliability |
b. criterion contamination
|
|
|
To be most effective, a trainer designing a program intended to help managers develop skills in coaching employees should be sure to include:
a. role playing b. case analysis c. workshop lectures d. programmed instruction |
a. role playing
|
|
|
Which of the following actions taken by an HR manager is the most ethical
a. deleting low-paying organizations from salary survey results of HR positions b. failing to speak out against a discriminatory decision made by the HR managers superiors c. referring a qualified friend for a vacant position in another department d. working exclusively with a temporary agency to qualify for a prize drawing |
c. referring a qualified friend for a vacant position in another department
|
|
|
Organizations that are flat in structure can most effectively impact retention by providing
a. dual career ladders b. an effective employee assistance program c. telecommuting options d. succession planning mentoring |
a. dual career ladders
|
|
|
The forced ranking performance appraisal method rates employees against
a. performance standards b. each other c. previous years performance d. a bell curve |
b. each other
|
|
|
An employees pay equation consists of what criteria
a. annual performance review, salary range and market value of job b. annual salary or hourly pay, performance bonus and cash awards c. market pricing, individual merit and demonstrated performance d. years of external experience, company tenure and grade level |
c. market pricing, individual merit and demonstrated performance
|
|
|
The best time to oppose unionization is
a. during the campaign calling for ratification of the union b. immediately after notification from the NLRB of an organizing effort c. no more than 30 days prior to the call for ratification d. before anyone tries to organize the employees |
d. before anyone tries to organize the employees
|
|
|
To maintain the integrity of data housed within the HRIS, data should be
a. backed up at pre-determined intervals b. downloaded to hard copy files c. accessed by trained IT staff d. wiped annually to reduce data theft |
a. backed up at pre-determined intervals
|
|
|
The matrix organization is uniquely suited to managing a group of activities that is
a. narrow and interrelated b. narrow in focus and unrelated c. diverse and unrelated d. diverse and interrelated |
d. diverse and interrelated
|
|
|
What is the MOST important component in building employer brand equity
a. a clear profile of target candidates b. strategic recruitment marketing and an advertising plan c. thorough testing of marketing literature d. a single, cohesive, consistent message |
d. a single, cohesive, consistent message
|
|
|
When judging the objectively of an employees performance appraisal, it is most important to consider the
a. employees potential for promotion b. rating biases of the employees supervisor c. number of employees in the department d. training and experience of the employees supervisor |
b. rating biases of the employees supervisor
|
|
|
Which of the following programs would most likely be used by a labor-intensive organization with intense competition and narrow profit margins
a. seniority-based pay b. defined contribution pension plan c. defined benefit pension plan d. early pension benefit vesting |
b. defined contribution pension plan
|
|
|
Of the following employer actions, which is legal during a unionization drive
a. telling employees that they need not vote for the union if they signed an authorization card b. moving up the date for a previously authorized wage increase c. asking employees to express their thoughts about the union or its officers d. making a formal statement that the organization will not deal with a union |
a. telling employees that they need not vote for the union if they signed an authorization card
|
|
|
Performance appraisals are more likely to be seen as fair when they
a. allow employees to have input in determining goals b. are used to assign merit increases c. give the employee an opportunity for comment d. can be used to make selections for employment vacancies |
a. allow employees to have input in determining goals
|
|
|
A reason not to tape record employee investigation interviews is
a. consent must first be obtained by the employee b. a tape is subject to damage, deletions or manipulation c. the employee has a legal right to a copy of the tape d. not taking is required by the courts |
b. a tape is subject to damage, deletions or manipulation
|
|
|
A drawback to utilizing the relative approach when establishing goals for an executives incentive plan is
a. defining the company’s operating objectives b. aligning the company strategy c. selecting the company’s peer group d. projecting the company’s growth |
c. selecting the company’s peer group
|
|
|
A major benefit of acting on employee survey feedback is increased
a. workforce engagement b. employee loyalty c. brand awareness d. organizational performance |
d. organizational performance
|
|
|
When a company is implementing a large scale reduction in force (RIF), what strategic area of expertise can HR offer to leadership partners
a. analysis of legal and business implications b. identification of protected categories c. drafting key employees retention agreements d. compliance with layoff criteria |
a. analysis of legal and business implications
|
|
|
Which of the following is not a characteristic of self-evaluations?
A. Tendency to inflate ratings due to self-serving bias. B. Tendency to inflate ratings due to “blind spots.” C. Women and nonwhites tend to rate themselves lower. D. Majority will show a tendency of show poor differentiation of skills. |
D. Majority will show a tendency of show poor differentiation of skills.
|
|
|
Which of the following is not a guideline for reducing perceptual factors?
A. Recognize external causes of behavior. B. Be aware of stereotypes, biases and assumptions. C. Emphasize objective information. D. Increase customer awareness. |
D. Increase customer awareness.
|
|
|
Which of the following is not a strategy for improving decision making?
A. Ask lots of questions. B. Learn from prior decisions. C. Prioritize decisions into short-term and long-term priorities. D. Never use the “Plan-Do-Check-Act Cycle” of decision making. |
Never use the “Plan-Do-Check-Act Cycle” of decision making.
|
|
|
Which of the following is matches the definition, “a system in which unions and management negotiate with each other to develop the work rules under which union members will work for a stipulated period of time?”
A. Union steward exchange B. Team building C. Collective bargaining D. Break-even analysis |
C. Collective bargaining
|
|
|
Which of the following is another name for an Ishikawa diagram?
A. Cause and Effect Diagram B. Bell Curve C. Pareto Diagram D. Trend Analysis |
A. Cause and Effect Diagram
|
|
|
The acronym CPPC stands for?
A. Cost Plus Percentage of Control B. Cost Plus Percentage of Contract C. Cost Plus Percentage of Cost D. Cost Plus Plus Cost |
C. Cost Plus Percentage of Cost
|
|
|
Which of the following is not considered part of Maslow's Hierarchy of Needs?
A. Social needs B. Safety C. Motivation D. Self-actualization |
C. Motivation
|
|
|
Parento diagrams work on the ___ rule.
A. 50/50 B. 60/40 C. 80/20 D. 90/10 |
C. 80/20
|
|
|
Which of the following is not a characteristic of “The FISH Philosophy”?
A. Play B. Make Their Day C. Be There D. Strategy culture |
D. Strategy culture
|
|
|
Which of the following is not a characteristic of stress in the workplace?
A. 43% of all adults suffer adverse effects from stress. B. Stress management techniques increase employee negligence. C. 75-90% of all physician office visits are for stress-related ailments. D. Stress costs U.S. industry more than $300 billion dollars per year, or $7,500 per worker. |
B. Stress management techniques increase employee negligence.
|
|
|
Which of the following is the correct formula for turnover rates according to the Department of Labor?
A. (Number of Terminations x 100)/(Avg. Number of Employees) B. (Number of Terminations x 10/(Avg. Number of Employees) C. (Avg. Number of Employees)/(Number of Terminations) D. (Avg. Number of Employees)/(Number of Terminations x 10) |
A. (Number of Terminations x 100)/(Avg. Number of Employees)
|
|
|
Which of the following occurs if an employee comes to work with an inappropriate dress length and is then promptly sent home to change clothes?
A. Punishment B. Extinction C. Positive reinforcement D. Negative reinforcement |
A. Punishment
|
|
|
If an employee is earning a pay rate that is excessive compared to their counterparts of equal ability, their pay rate may be identified as a/an ____ rate.
A. Green circle B. Evaluation C. Red circle D. Bandwidth |
C. Red circle
|
|
|
Which of the following is a disadvantage of utilizing internal recruitment methods?
A. Long orientation time B. Moral problem C. Organizational inbreeding D. Misplacements |
C. Organizational inbreeding
|
|
|
Which of the following compensations is both taxable and direct compensation?
A. Commuter expense reimbursement of $200/per month B. Employee prizes of $500 C. Severance pay D. Company vehicle |
C. Severance pay
|
|
|
From a tax perspective, in which of the following situations is the LEAST advantageous for an individual to aside money for a 401K?
A. 55 year sold human resources specialist who owns a $1 million home and makes $55,000 annualized B. 25 year old engineer who makes $125,000 annualized and lives at home with his parents C. 60 year old CEO whose net worth is $25 million, makes $250,000 annualized, and plans to retire within the next 2 years D. 28 year old accounting manager who makes $150,000 annualized |
C. 60 year old CEO whose net worth is $25 million, makes $250,000 annualized, and plans to retire within the next 2 years
|
|
|
Which of the following timelines most accurately represents an individual's career development stages?
A. Organization entry – Occupational preparation – Early career establishment & achievement – mid-career – late career B. Occupational preparation – Organizational entry – Early career establishment & achievement – mid career – late career C. Occupational preparation –– Early career establishment & achievement – Organizational entry - mid career – late career D. Organization entry – Early career establishment & achievement – Occupational preparation –mid-career – late career |
B. Occupational preparation – Organizational entry – Early career establishment & achievement – mid career – late career
|
|
|
During which of the following stages of the organizational life cycle would a company focus on expanding their career planning and HR development efforts?
A. Introduction B. Decline C. Growth D. Embryonic |
D. Embryonic
|
|
|
Which of the following is an example of employee-centered leadership behavior?
A. Sets functional goals for the department in alignment with corporate goals B. Explains and sells decisions to team members C. Clarifies roles and responsibilities for employees D. Sets project-based milestones |
B. Explains and sells decisions to team members
|
|
|
Which of the following describes an employee involvement strategy which requires organizational commitment at all levels of the organization, especially management, for it to be effective?
A. Participative management B. Alternative work schedules C. Employee suggestions systems D. Teams |
A. Participative management
|
|
|
Which of the following circumstances should NOT result in the automatic recognition of a bargaining unit in the private sector?
A. Union wins recognition through a bargaining order B. Union obtains 30% signatures on authorization cards C. Union convinces employer to witness its majority status D. Union convinces employer to grant recognition |
B. Union obtains 30% signatures on authorization cards
|
|
|
Management asks HR to determine the average cost of an employee in relation to direct gross compensation (in terms of a percentage). The following information is available. The company is made up of 20 employees. The average direct gross compensation for an employee is $75,000 annualized. The firm contributes 100% for health care benefits (i.e. medical, dental, vision, life, disability) which is $450 per month per employee. $200 per month per employee for workers’ compensation. In addition, the company is charged $200 per month and $250 per month for the administration of benefits for the flexible spending and 401k respectively, where the average employee contribution to each is $500 annualized and $8000 annualized respectively. The firm’s current contribution rates to unemployment are 2.5% of direct gross compensation, up to $7,000. the federal governments’ current social security and Medicare contribution rates are 6.2% social security up to $89,000 annualized an d1.45% Medicare. What is the average cost of an employee in relation to direct gross compensation (in terms of a percentage)?
A. 12% B. 19% C. 25% D. 40% |
B. 19%
|
|
|
Which of the following is NOT a potential difference in benefits practice that HR should evaluate when compensation an expatriate or local national?
A. Hours worked per week B. Social Security C. Vacation days D. Medical care |
A. Hours worked per week
|
