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10 Cards in this Set
- Front
- Back
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Emotional Labor |
Hochschild- regulating expressions and feelings for organizational goals |
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Description of Emotional Labors |
Require face to face Workers must produce emotional state in others Allows the Employer to exercise control of workers |
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Engaging in Emotional Labor |
Must enhance a felt emotion Must suppress a felt emotion Must fake a behaved display of emotion |
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Affect Display |
Displays of Emotion |
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Surface Acting |
Worker appropriately acts out the affect display (really upset about something inside, but have to stay upbeat and positive because that is what is expected of you) |
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Deep Acting |
workers call up emotions within themselves (think of something that makes you happy, to be happy towards others) |
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