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56 Cards in this Set
- Front
- Back
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Conflict |
disagreement btw 2 parties who see themselves as having opposing goals or values -it's inevitable -Heffernan said it can enable best thinking -Rubin said it resembles a 3 act play |
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Sources of Conflict |
1. differences 2. perceived incompatible goals 3. info or communication gaps 4. scarce resources |
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Overt Conflict |
conflict involving open disagreement |
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Covert Conflict |
Hidden conflict, not always known to the other party |
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Dysfunctional Conflict |
Disagreements with unproductive or destructive outcomes |
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functional Conflict |
Disagreements with productive or beneficial outcomes |
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Metalanguage |
Language that comments or describes on language |
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Methods of Conflict Resolution |
1. Competing 2. Accommodating 3. Avoiding 4. Compromise 5. Collaborating |
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Competing |
forcing a resolution by pushing one's own goals, one sided |
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Accommodating |
Giving into to what the other party wants |
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Avoiding |
Not talking about the conflict, lose-lose |
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Compromise |
Resolving conflict by meeting in the middle, both parties get some of what they want, but have to make sacrifices |
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Collaborating |
Allowing both sides to satisfy their needs |
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Civility |
implies a respectful awareness of others, being tolerant and respecting differences |
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Communication Climate |
social tone of a relationship and determined by the degree of how valued one feels |
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Confirming Messages/disconfirming messages |
Positive messages/ negative or ignoring one's messages |
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Defensive Communication (Gibb) |
Behaviors people use when they perceive threat or anticipates threat to their emotional wellbeing - attempt to protect oneself and creates barriers to effectively work together |
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Supportive Communication |
Messages and behaviours that reduce defensiveness and demonstrate respect for the feelings of the other person -you can alter communication climate by using either defensive or supportive communication |
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Defensive Behaviour |
1. Evaluation 2. Control 3. Strategy 4. Neutrality 5. Superiority 6. certainty |
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Supportive Behaviour |
1. Description 2. Problem Orientation 3. Spontaneity 4. Empathy 5. Equality 6. Provisionalism |
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Evaluation |
Statements that imply judgement i.e. “You’re not making” “You’re always late” |
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Description |
focuses on facts, prefers ‘I’ to ‘you’ language i.e. “I’m not following you” “The paper was due on Tuesday. You’ve been past deadline” |
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Control |
Attempt to impose pov on another, insistence on being right i.e. “Fill out papers this way” “do it my way” |
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Problem Orientation |
focuses on finding solutions that will satisfy both parties and invites collaboration i.e. “fill it out this way and you’ll be done faster” “would you consider trying…” |
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Strategy |
communicating with underlying and often manipulative purpose i.e. “what are you doing after school”
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Spontaneity |
communicating openly and honestly i.e.“If you’re free could you help me”
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Neutrality |
indifference |
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Empathy |
Showing concern |
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Superiority |
communicating in a way that you’re better than another i.e. “You’ll understand when you have kids” |
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Social Friendships |
Friendships that go beyond the boundaries of the workplace |
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Workplace Friendships |
that are restricted to the workplace and limited in emotional investment |
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Equality |
even when we’re better, we still respect the other i.e. “took me a few tries too, need help?”
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Under personal |
Characteristic of an individual undervalued and seeks to avoid close relationships
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Certainty |
statements that imply there is only one correct approach or answer, close minded i.e. “That will never work” |
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Awareness Wheel |
I sense I do I want I feel I think |
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Social Capital Theory |
explains that our social relationships and networks have value that can be translated important business and personal outcomes |
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Social Capital |
A resource based on interpersonal connections that can be converted into economic and other benefits |
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Bonding Social Capital |
Benefits that result from close relationships with parents, children, and other family members |
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Bridging Social Capital |
Benefits that result from connections with friends and close associates
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Linking Social Capital |
Benefits that result from relationships with people in positions of power who are outside our usual network
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Fundamental Interpersonal Relational Orientation |
Theory that holds that we form interpersonal relationships in order to meet our need for inclusion, control and affection - William Shutz 1. Need for Inclusion (to be connected) 2. Need for Control (to influence) 3. Need for Affection (to feel liked) |
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Ideal Social Person |
An individual who meets her inclusion needs in a balanced way |
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Over social |
The tendency to work extra hard to seek interaction and attention from others |
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Under Social |
The tendency to avoid interaction with others |
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Social Exchange Theory |
explains how people weigh the perceived costs and rewards of relationships in deciding to maintain or end them |
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Relationships of Circumstance |
Relationships that develop because of situations or circumstances in which we find ourselves |
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Relationships of Choice |
Relationships we actively seek out |
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Coming-Together Phase |
initiating Experimenting Intensifying Integrating Bonding |
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Coming-Apart Phase |
Differentiating Circumscribing Stagnating Avoiding Terminating |
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4 Destructive Forces |
criticism, contempt, defensiveness, and stonewalling - Gottman |
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Social Penetration Theory |
suggests the importance of self-disclosure in moving from less intimate to more intimate relationships |
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Johari Window |
A model of self-awareness |
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Internal Working Model |
A mental picture that helps us understand some aspect of our world and relationships and what we can expect from them - templates i.e. positive working model = bc I'm lovable so I love |
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Self-Disclosure |
Sharing of personal information about oneself in conversations |
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Triangular Theory of Love |
proposing that passion, commitment, and intimacy characterizes romantic relationships |
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Overpersonal |
Characteristic of an individual who seeks to establish close relationships with everyone, regardless of whether others show interest |
