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40 Cards in this Set

  • Front
  • Back

________ is process of sharing and conveying message or information from one person to another within and across channels, context media and cultures.

Communication

Natures of communication (3)

1. Communication is a process.


2. Communication occurs between two or more people (the speaker and the receiver).


3. Communication can be expressed through written or spoken words, actions (nonverbal), or both spoken words and nonverbal actions at the same time.

Elements of Communication (9)

1. Speaker


2. Message


3. Encoding


4. Channel


5. Decoding


6. Reciever


7. Feedback


8. Context


9. Barrier

the source of information or message

Speaker

The information, ideas, or thoughts conveyed by the speaker in words or in actions

Message

the process of converting the message into words, actions, or other forms that the speaker understands

Encoding

the medium or the means, such as personal or non-personal, verbal or nonverbal, in which the encoded message is conveyed.

Channel

the process of interpreting the encoded message of the speaker by the receiver

Decoding

the recipient of the message, or someone who decodes the message

Receiver

the reactions, responses, or information provided by the receiver

Feedback

the environment where communication takes place

Context

the factors that affect the flow of communication

Barrier

Process of Communication (5)

The speaker generates an idea.


The speaker encodes an idea or converts the idea into words or actions.


The speaker transmits or sends out a message.


The receiver decodes or interprets the message based on the context.


The receiver sends or provides feedback.


Models of Communication (3)

1. Shannon-Weaver Model


2. Transaction Model


3. Schramm Model

Known as the mother of all communication models, the ___________________________ (1949) depicts communication as a linear or one-way process consisting of five elements :


a source (producer of message)


a transmitter (encoder of message into signals)


a channel (signals adapted for transmission)


a receiver (decoder of message from the signal)


a destination.

Shannon-Weaver Model

Unlike the Shannon-Weaver Model, which is a one-way process, the _____________________ is a two-way process witin the inclusion of feedback as one element. This model is more interactive. There is a collaborative exchange of messages between communicators with the aim of understanding each other. It also shows that a barrier, such as noise, may interfere with the flow of communication.

Transaction Model

_______________ (1954) modified the Shannon-Weaver Model. This model requires both the sender and the receiver to have the field of experience for them to communicate effectively.

Schramm Model

Functions of Communication (5)

1. Control


2. Social interaction


3. Motivation


4. Emotional expression


5. Information

Communication functions to control behavior.

Control

Communication allows individuals to interact with others

Social Interaction

Communication motivates or encourages people to live better

Motivation

Communication facilitates people's expression of their feelings and emotions.

Emotional expression

Communication functions to convey information.

Information

Features of an Effective Communication (7)

1. Completeness


2. Conciseness


3. Consideration


4. Concreteness


5. Courtesy/courteous


6. Clearness


7. Correctness

Complete communication is essential to the quality of the communication process in general. Hence, communication should include everything that the receiver needs to hear for him/her to respond, react, or evaluate properly.

Completeness

_____________ does not mean keeping the message short, but making it direct or straight to the point. Insignificant or redundant information should be eliminated from the communication that will be sent to the recipient.

Conciseness

To be effective, the speaker should always consider relevant information about his/her receiver such as mood, background, race, preference, education, status, and needs, among others. By doing so, he/she can easily build rapport with the audience

Consideration

Effective communication happens when the message is concrete and supported by facts, figures, and real- life examples and situations. In this case, the receiver is more connected to the message conveyed.

Concreteness

The speaker shows __________ in communication by respecting the culture, values, and beliefs of his/her receivers. Being ___________ at all times creates a positive impact on the audience

Courtesy/courteous

___________ in communication implies the use of simple and specific words to express ideas. It is also achieved when the speaker focuses only on a single objective in his/her speech so as not to confuse the audience.

Clearness

_____________ in grammar eliminates negative impact on the audience and increases the credibility and effectiveness of the message

Correctness

Barriers of an Effective Communication (8)

1. Physical Noise


2. Environmental Noise


3. Technical Noise


4. Semantic Noise


5. Psychological Noise


6. Information Overload


7. Lack of interest


8. Poor timing

noise produced by human.

Physical Noise

noise produced by the environment and cannot be controlled

Environmental Noise

this noise occur when the communicators use technology and having weak signal.

Technical Noise

this noise occur when the speaker uses homophones, homonyms, and homographs.

Semantic Noise

It is when the receiver is thinking something that is not related with the topic given by the speaker.

psychological Noise

this happens when the speaker gives too much information and not giving the receiver the chance to give his/her feedback.

Information Overload

receiver shows no interest with the given topic at all.

Lack of interest

receiver becomes inattentive for a short period of time to what the speaker is saying.

Poor Timing