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19 Cards in this Set
- Front
- Back
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Automation of step-by-step methodologies for software abd systems developement to reduce the amounts of repetitive work the developer must do
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Computer-aided design
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Business and technology discipline that uses information systems to coordinate all of the business processes surrounding the firm's interactions with its customers in sales, marketing, and service
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Customer relationship management (CRM)
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Information systems at the organization's management leve that conbine data and sophisticated analytical models or data analysis tools to support semistructured and unstructured decision making
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Decision-support systems (DSS)
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A system that can coordinated activities, decisions, and knowledge across many different functions, levels, and business units in a firm. Includes enterprise systems, supply chain management systems, and knoiwledge management systems
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Enterprise applications
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Integrated enterprise-wide information systems that coordinate key interal processes of the firm
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Enterprise systems
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Information systems at the organization's strategic level designed to address unstructured decision making through advanced graphics and communication
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Executive support systems (ESS)
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Systems used to keep track of the firm's fincancial assets and fund flows
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Finance and accounting information systems
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Systems that maintain employee records; track employee skills, job performance, and training; and support planning for employee compensation and career developement
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Human resources information systems
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Information systems that autmate roles in of information across organizataional boundaries and link a company to its customers, distributers, or suppliers
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Interorganizational system
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Systems that support the creation, capture, storage, and dissemination of firm expertise and knowledge
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Knowledge management systems
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Information systems that support the monitoring, controlling, decision-making, and administravtive activities of middle managers
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Management-level systems
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systems that deal with the planning, developement, and production of products and services and with controlling the flow of production
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Manufacturing and production information systems
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Information systems that monitor the elementary activities and transactions of the organization
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Operational-level systems
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Web interface for presenting integrated personalized content from a variety of sources. Also refers to a website service that provides an initial point of entry to the web
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Portal
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Systems based a data repository that organizes every piece of information that goes into making a particular product
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Product-life cycle management (PLM)
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Systems that help the firum identify customers for the firm's products or services, develop products and services to their needs, promote these products and services, sell the products and services, and provide ongoing customer support
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Sales and marketing information systems
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Information systems that support the long-range planning activities of senior management
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Strategic-level systems
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Integration of supplier, distributor, and customer logistics requirements into one cohesive process
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Supply chain management (SCM)
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Computerized systems that perform and records the daily routine transactions internally more cheaply that they can with external firms in the marketplace
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Transaction processing system (TPS)
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