Mis Ch. 2

Front 1

Transaction processing systems (TPS)

Back 1

A computerized system that performs and records the daily routine transactions necessary to put conduct businesses, such as sales order entry, hotel reservations, payroll, employee record keeping, and shipping.

Front 2

Business intelligence

Back 2

A contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions.

Front 3

Management information systems (MIS)

Back 3

Designates a specific category of information system serving middle management.

Front 4

Decision-support systems (DSS)

Back 4

Focus on problems that are unique and rapidly changing, for which the procedure for arriving at a solution May not be fully pre define in advance.

Front 5

Executive support systems (ESS)

Back 5

A dress non routine decisions requiring judgment, evaluation, and insight because there is no agreed on procedure for arriving at a solution.

Front 6

Portal

Back 6

Uses a Web interface to present integrated personalized business content.

Front 7

Digital dashboard

Back 7

Displays on a single screen graphs and charts of key performance indicators for managing a company.

Front 8

Enterprise applications

Back 8

Systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management.

Front 9

Enterprise systems

Back 9

Also known as enterprise resource planning (ERP) systems, to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system.

Front 10

Supply chain management (SCM) systems

Back 10

Help manage relationships with their suppliers. These systems help suppliers, purchasing firms, distributors, and logistics companies share information about orders, production, inventory levels, and the delivery of products and services so they can source, produce, and deliver goods and services efficiently.

Front 11

Interorganizational system

Back 11

A system that automates the flow of information across organizational boundaries.

Front 12

Customer relationship management (CRM) systems

Back 12

Help manage their relationships with their customers.

Front 13

Knowledge management systems (KMS)

Back 13

Enable organizations to better manage processes for capturing and applying knowledge and expertise.

Front 14

Electronic business or e-business

Back 14

The use of digital technology in the Internet to execute the major business processes in the enterprise.

Front 15

Electronic Commerce or e-commerce

Back 15

The part of e-business that deals with the buying and selling of goods and services over the Internet. It also encompasses activities supporting those market transactions, such as advertising, marketing, customer support, security, delivery, and payment.

Front 16

E-government

Back 16

The application of the Internet and networking technologies to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government.

Front 17

Collaboration

Back 17

Working with others to achieve shared an explicit goals.

Front 18

Teams

Back 18

Have a specific mission that someone in the business assign to them.

Front 19

Social business

Back 19

Do you so social networking platforms, including Facebook, Twitter, and internal corporate social tools -- to engage their employees, customers, and suppliers.

Front 20

Cyberlocker

Back 20

Online file sharing services that allow users to upload files to secure online storage sites from which the files can be shared with others.

Front 21

Information systems department

Back 21

The formal organizational unit responsible for information technology services.

Front 22

Programmers

Back 22

Highly trained technical specialists who write the software instructions for computers.

Front 23

Systems analysts

Back 23

Constitute the principal liaison between the information systems groups and the rest of the organization.

Front 24

Information systems managers

Back 24

Leaders of teams of programmers and analysts, project managers, physical facility managers, telecommunications managers, or database specialists.

Front 25

Chief information officer (CIO)

Back 25

A senior manager who oversees the use of information technology in the firm.

Front 26

Chief security officer (CSO)

Back 26

In charge of the information system security for the firm and is responsible for enforcing the firm's information security policy.

Front 27

Chief privacy officer (CPO)

Back 27

Responsible for ensuring that this company complies with existing data privacy laws.

Front 28

Chief knowledge officer (CKO)

Back 28

Responsible for the firm's knowledge management program. Helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

Front 29

Chief data officer (CDO)

Back 29

Responsible for enterprise wide governance and utilization of information to maximize the value the organization can realize from its data.

Front 30

End users

Back 30

Representatives of departments outside of the information systems group for whom applications are developed.

Front 31

IT governance

Back 31

Includes the strategy and policies for using information technology within an organization.