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29 Cards in this Set
- Front
- Back
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The 5 forms of power |
1) Legitimate 2) Coercive 3) Reward 4) Expert 5) Referent |
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Trait from Theories of Leadership |
drive, desire to lead, honesty, self-confidence, extroversion, emotional intelligence, cognitive intelligence |
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Situational Leadership? |
Look at the characteristics of followers to determine best leadership style |
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Path Goal Theory? |
Focuses on employees need for achievement |
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Charismatic Leadership? |
Based on referent power Unites follower to higher purpose Great communicators |
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Transformational Leadership |
Charismatic leadership + overcoming followers' mental barriers to realizing the vision |
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Limit of power? |
Trust --> openness, loyalty, integrity |
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Expectancy Theory |
1) Expectancy (effort - performance) 2) Instrumentality (performance-reward) 3) Valence (attractiveness of reward) |
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Equity Theory |
Employees perceive what they get from a job situation (outcome) in relation to what they put into it (input) and then compare their input-outcome ratio with others' |
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Maslow Hierarchy of Needs |
Self-actualization Esteem Social Safety Physiological |
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Goal setting Theory |
Specific goals increase performance and difficult goals, when accepted, result in higher performance than do easy goals Affected by: feedback, goal commitment, adequate self-efficacity and national culture |
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Herzberg's Two-Factor Yheory |
Intrinsic factors (motivation) are related to job satisfaction, while extrinsic factors (hygiene factors) are associated with job dissatisfaction Examples of hygiene factors: work conditions, salary, status, etc |
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Four Drive Theory |
Drive to: Acquire Bond Learn Defend |
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Stages of Team Development |
1)Forming 2)Storming 3)Norming 4)Performing |
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Benchmarking? |
See what others are doing better and try to copy it and improve |
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Types of Control |
Feedback (after) Concurrent (during) Feedforward (before) |
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Bureaucratic Control? |
When employees must follow procedures dictated from above Ex: budgeting decisions, job titles ... |
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Market Control |
When sales, market share, client feedback are means of success (i.e. data on consumers & competitors) |
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Clan Control? |
Company culture (such as peer pressure) |
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Balanced Scorecard (tableau de bord) |
Consumers Financials Internal processes Learning & growth |
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Board of Directors? |
Elected by shareholders to ensure shareholders' interests are maintained |
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Calm Water Metaphor |
1) Unfreezing (⬆️driving forces or ⬇️ restraining forces) 2) Changing 3) Refreezing |
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3 Types of Change |
1)Structure 2)Technology 3)People |
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Why resist change? |
-Uncertainty -Habit -Concern over personal loss -Team dynamic -Belief that change is incompatible with the org's goals and interests |
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Approaches to Organisational Change |
Action Research (top-down) Appreciative Inquiry (bottom-up) |
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Incremental vs Radical Innovation |
See notes |
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Design Thinking |
See notes |
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Workplace Concerns |
Cross cultural differences Privacy issues Theft |
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Characteristics of Effective Teams |
Clear goals Mutual trust Good communication Relevant skills Negotiation Appropriate leadership |
