Quality Management Midterm

Front 1

A group process used to develop a large collection of ideas without regard to their merit or validity.

Back 1

brainstorming

Front 2

a small group that focuses on a particular problem and then hopefully derives a solution.

Back 2

focus groups

Front 3

level of quality of the product or service that is expected by the customer and may be influenced by outside factors

Back 3

Expected quality

Front 4

based on customers perception of the product or service, highly subjective and more difficult to measure quantitatively

Back 4

Perceived Quality

Front 5

uses statistical data to measure outcomes and consider all factors that can influence the final outcome

Back 5

Actual Quality

Front 6

enacted in order to increase the amount of information the FDA and device manufactures recieve about problems with medical devices.

Back 6

SMDA (Safe medical Devices Act)

Front 7

used for voluntary reporting

Back 7

form 3500

Front 8

should be used for mandatory reporting

Back 8

form 3500A

Front 9

enacted to simplyfy healthcare standards and save money for healthcare businesses by encouraging electronic transactions.

Back 9

HIPPA

Front 10

a process for correcting customer complaints

Back 10

service recovery

Front 11

the measurement of the level of quality at some point in time with no effort to change or improve the level of care

Back 11

Quality assessment

Front 12

can be performed by any technologist,include wire mesh and spinning top

Back 12

Noninvasive and simple

Front 13

performed by a technologist specifically trained in quality control procedures

Back 13

Noninvasive and complex

Front 14

involves disassembly of the equipment and are normally performed by engineers or physicsts.

Back 14

Invasive and complex

Front 15

performed on new equipment to demonstrste it performing within manufactures specifications and criteria

Back 15

Acceptance testing

Front 16

specific test performed on the equipment in use after a certain amount of time has elapsed

Back 16

Routine performance

Front 17

evaluate equipment that is malfunctioning or not performing at manufacturers specification and are also used to verify the correct cause of the malfunction so that proper repair can be made

Back 17

error correction tests

Front 18

focuses on the process in which individual workers function rather than on the individuals themselves

Back 18

CQI

Front 19

comprises the entire set or group of items that is being measured

Back 19

population

Front 20

the number of items actually measured from a population.

Back 20

sample

Front 21

is useful for demonstrating corrective actions for possible problems

Back 21

flow chart

Front 22

includeds report dictation, transcription and distribution

Back 22

proper communication

Front 23

process for identification, analysis and evaluation of risks and the selection of the most advantageous method to minimize them

Back 23

risk management

Front 24

identifying potential risks to patients, employees, students, and visitors to diagnostic department

Back 24

risk analysis

Front 25

any occurence that is not consistent with the routine care of a patient or the normal course of events

Back 25

incident

Front 26

refers to any activity that costs a facility either money or its reputation

Back 26

Loss potential

Front 27

reduces all risks and deal with incidents as they occur

Back 27

written policies and procedures

Front 28

regulates design and manufacture of x-ray equipment

Back 28

FDA

Front 29

enforce equipment standard and radiation saftey practice

Back 29

NRC

Front 30

establish standards for saftey

Back 30

OSHA

Front 31

quality expected by the customer and may be influenced by outside factors such as prior word of mouth

Back 31

expected quality

Front 32

customers perception of the product or service.

Back 32

perceived quality

Front 33

uses statistical data to measure outcomes and considers all factors that can influence final outcome

Back 33

Actual Quality

Front 34

enacted in order to increase the amount of information the FDA and device manufactures receive about problems with medical devices.

Back 34

Safe medical devices Act

Front 35

form 3500A

Back 35

used for mandatory reporting

Front 36

process for correcting customer complaints

Back 36

service recovery

Front 37

an all-encompassing management program used to ensure excellence in healthcare through the systematic collection and evaluation of data

Back 37

quality assurance

Front 38

measure of level of quality

Back 38

quality assesment

Front 39

performed on new equipment or equipment that has undergone major repair to demonstrate that it is performing with manufactures criteria

Back 39

acceptance testing

Front 40

evaluate equipment that is malfunctioning or not performing at manufactures specification

Back 40

error correction test

Front 41

when results are extrapolated to be indicative of an entire population

Back 41

statistical inference