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6 Cards in this Set
- Front
- Back
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Aims of good customer service |
More customer satisfaction so they’re happier More customer loyalty so they’ll come and buy stuff again and recommend to others Improve reputation-more customers More sales and profit so firm survives in long run cu |
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Customer service feedback forms |
An org with good customer service will use these to get info from customers to improve products services etc customer service staff |
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Customer service staff policy |
Staff what they’re expected to do |
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Good quality product |
Customer wants to buy- it exceeds their expectations |
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Affordable prices |
Customers not exploited, get value for money |
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Suitably qualified staff |
Friendly and helpful staff |
