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7 Cards in this Set
- Front
- Back
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Is meeting the needs and desires of a customer |
Customer service |
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Assistance given to the customer before, during, and after the purchase |
Customer service parin lolz |
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Characteristics of a good customer service |
Promptness Politeness Professionalism Personalization |
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Promises and delivery of products should be on time Delays and cancellation of products should be avoided |
Promptness |
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Is almost a lost art For any business, using good manners is appropriate whether the customer makes a purchase or not |
Politeness |
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All customers should be treated professionally Show the customers are being cared for |
Professionalism |
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Using a customers name is very effective in producing loyalty Customers like the idea that whom they do business with knows them on a personal level |
Personalization |
