Ch. 12 Distribution Customer Service And Logistics

Front 1

Logistics

Back 1

the transporting, storing, and handling of goods to match target customes' needs with a firm's marketing mix--both within individual firms and along a channel of distribution

Front 2

Chain of supply:

Back 2

the complete set of firms and facilities and logistics activities that are involved in procuring materials, transforming them into intermediate and finished products, and distributing them to customers.

Front 3

Containerization:

Back 3

grouping individual items into an economical shipping quantity and sealing them in protective containers for transit to the final destination.

Front 4

Customer service level:

Back 4

how rapidly and dependably a firm can deliver what customers want.

Front 5

Distribution center:

Back 5

a special kind of warehouse designed to speed the flow of goods and avoid unnecessary storing costs.

Front 6

Electronic data interchange (EDI):

Back 6

an approach that puts information in a standardized format easily shared between different computer systems.

Front 7

Freight forwarders:

Back 7

transportation wholesalers who combine the small shipments of many shippers into more economical shipping quantities.

Front 8

inventory

Back 8

the amount of goods being stored.

Front 9

Physical distribution (PD):

Back 9

the transporting, storing, and handling of goods to match target customers' needs with a firm's marketing mix--both within individual firms and along a channel of distribution.

Front 10

Physical distribution (PD) concept:

Back 10

all transporting, storing, and product-handling activities of a business and a whole channel system should be coordinated as one system which seeks to minimize the cost of distribution for a given customer service level.

Front 11

Piggyback service:

Back 11

loading truck trailers or flat-bed trailers carrying containers on railcars to provide both speed and flexibility.

Front 12

Private warehouses:

Back 12

storing facilities owned or leased by companies for their own use.

Front 13

Public warehouses:

Back 13

independent storing facilities.

Front 14

Storing:

Back 14

the marketing function of holding goods.

Front 15

Total cost approach:

Back 15

evaluating each possible PD system and identifying all of the costs of each alternative.

Front 16

Transporting

Back 16

the marketing function of moving goods.