Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
6 Cards in this Set
- Front
- Back
|
Name the purpose of R&D Process |
Plan, schedule and control the build, test and deployment of releases. Deliver new functionality required by the business while protecting the integrity of existing services. |
|
|
Name 6 objectives of the R&D Process |
1. Define and agree release and deployment plans 2. Create and test release packages 3. Ensure the integrity of release package and storage in DML 4. Deploy release package 5. Deliver agreed utility and warranty 6. Record and manage deviations, risks and issues. |
|
|
Name an example flow of Early Life Support activities |
1. Operate service 2. Collect service performance data 3. Report service performance achieved 4. Compare progress against ELS plan 5. Verify service stability 6. If exit criteria not met - identify quick wins, plan and manage them. |
|
|
What do release and deployment models define? |
1. Release structure 2. Exit and entry criteria 3. Controlled environments 4. Roles and responsibilities 5. Configuration baseline model 6. Template schedules 7. Supporting systems 8. Handover activities |
|
|
Name 7 inputs to the R&D Process |
1. authorized change 2. SDP (service charter, service model, service acceptance criteria) 3. IT service continuity plan 4. service operation plans 5. technology and procurement standards 6. acquired service assets 7. build models and plans |
|
|
Name 6 outputs of the R&D Process |
1. new or changed services 2. release & deployment plan 3. updates to change management for R&D activities 4. service notification 5. notification to update to service catalogue 6. baselined release package in DML |
