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8 Cards in this Set
- Front
- Back
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Inputs from SS - 7 |
1. Vision and mission 2. Service portfolio 3. Policies 4. Startegies and priorities 5. Change proposals 6. Budgets 7. Input to change eval and CAB |
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Outputs to SS - 8 |
1. Transitioned services 2. Feedback to business cases 3. Response to change proposals 4. Service portfolio updates 5. Change schedule 6. Input to budgets 7. Financial reports 8. Info in SKMS |
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Inputs from SD - 6 |
1. Service catalogue 2. SDPs 3. RFCs 4. Input to change eval and CABs 5. Design for ST processes 6. SLAs, OLAs, underpinning contracts |
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Outputs to SD - 7 |
1. Service catalogue updates 2. Feedback on designs 3. Input and feedback on transition plans 4. Response to RFCs 5. SKMS 6. Design errors 7. Evaluation reports |
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Inputs from SO - 5 |
1. RFCs to operational issues 2. Feedback on quality and transition activities 3. Input to operational testing 4. Actual performance information 5. Input to change eval and CAB |
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Outputs to SO - 5 |
1. New or changed services 2. Known errors 3. Standard changes to use in request fulfillment 4. SKMS 5. Change schedule |
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Inputs from CSI - 6 |
1. Results from satisfaction surveys 2. Input to testing requirements 3. Data required to KPIs and CSFs 4. Input to change eval and CAB 5. Service reports 6. RFCs for improvements |
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Outputs to CSI - 5 |
1. Test reports 2. Change eval reports 3. SKMS 4. Achievement against KPIs, CFSs 5. Improvement opportunities |
