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8 Cards in this Set
- Front
- Back
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One of CSFs related to stakeholders...
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Understanding and managing the different stakeholder perspectives that underpin effective risk management within an organization and establishing and maintaining stakeholder buy-in and commitment. |
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One of CSFs related to contracts... |
Maintaining the contracts and managing all the relationships during Service Transition. |
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One of CSFs related to knowledge... |
Creating and maintaining new and updated knowledge in a form that people can find and use. Establishing a culture that enables knowledge to be shared freely and willingly. |
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One of CSFs related to change... |
Demonstrating improved cycle time to deliver change and less variation in time, cost and quality predictions during and after transition. |
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One of CSFs related to benefits of ST... |
Demonstrating that the benefits of establishing and improving the Service Transition practice and processes outweigh the costs (across the organization and services). |
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One of CSFs related to risks... |
Building a thorough understanding of risks that have impacted or may impact successful Service Transition of services in the Service Portfolio. |
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What are the four most common risks associated with INTRODUCING service transition? |
- changes in accountabilities or roles that de-motivate staff - alienation of staff inside and outside service transition - additional unplanned cost - resistance to change and process circumvention (bypassing) |
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What are 5 IMPLEMENTATION risks of Service Transition? |
1. Excessive costs if ST is very risk averse 2. Knowledge sharing - with wrong people 3. "Blame technology" - lack of mature or adequate tools 4. Poor integration between processes 5. Loss of revenue and negative business impact due to poor ST |
