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Name the purpose of R&D Process
Plan, schedule and control the build, test and deployment of releases.
Deliver new functionality required by the business while protecting the integrity of existing services.
Name 6 objectives of the R&D Process
1. Define and agree release and deployment plans
2. Create and test release packages
3. Ensure the integrity of release package and storage in DML
4. Deploy release package
5. Deliver agreed utility and warranty
6. Record and manage deviations, risks and issues.
Name an example flow of Early Life Support activities
1. Operate service
2. Collect service performance data
3. Report service performance achieved
4. Compare progress against ELS plan
5. Verify service stability
6. If exit criteria not met - identify quick wins, plan and manage them.
What do release and deployment models define?
1. Release structure
2. Exit and entry criteria
3. Controlled environments
4. Roles and responsibilities
5. Configuration baseline model
6. Template schedules
7. Supporting systems
8. Handover activities
Name 7 inputs to the R&D Process
1. authorized change
2. SDP (service charter, service model, service acceptance criteria)
3. IT service continuity plan
4. service operation plans
5. technology and procurement standards
6. acquired service assets
7. build models and plans
Name 6 outputs of the R&D Process
1. new or changed services
2. release & deployment plan
3. updates to change management for R&D activities
4. service notification
5. notification to update to service catalogue
6. baselined release package in DML
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