It Project Management Chapter 2

Front 1

What is systems management?

Back 1

Systems management addresses business technological and organisational issues associated with creating maintaining and modifying a system.

Front 2

What are the three spears of systems management?

Back 2

Business, organisation and technology.

Front 3

What are the four different frames of an organisation?

Back 3

Structural frame, human resources, political and symbolic.

Front 4

List and describe the four frames of organisations.

Back 4

Structural frame: comprises of roles and responsibilities coordination and control. Deals with how how an organisation is structured and focuses on its different groups roles and responsibilities.

Human resource frame: focuses on providing harmony between the needs of the organisation and the needs of the people.

Political frame: addresses organisational and personal politics. Comprised of collisions composed of varied individuals and interest groups. Conflict and power are key issues.

Symbolic frame: focuses on symbols and meanings related to events. Culture, language, traditions and image are all parts of this frame.

Front 5

What are the three types of organisational structures?

Back 5

Functional, project and matrix.

Front 6

Describe a functional organisational structure?

Back 6

Functional managers or vice presidents in special departments report directly to the CEO.

Hint 6

Front 7

Describe a project organisational structure.

Back 7

This is a hierarchical structure in which program managers report directly to the CEO.

Front 8

Describe a matrix organisational structure.

Back 8

Represents the middle ground between both functional and project structures. Personel can report to a functional manager and one or more project managers.

Hint 8

Front 9

What is organisational culture?

Back 9

Organisational culture is a set of shared assumptions, values, and behaviours that characterize the functioning of an organisation.