Interpersonal Exam 2

Front 1

involves receiving attending to, understanding, responding to, and recalling sounds and visual images during interpersonal encounters

Back 1

listening

Front 2

seeing and hearing; 1st step in the listening process

Back 2

receiving

Front 3

2nd step in listening process; involves devoting attention to the information you have received

Back 3

attending

Front 4

systematically putting aside thoughts that aren't relevant to the interaction at hand.

Back 4

mental bracketing

Front 5

involves interpreting the meaning of another persons communication by comparing newly received information against our past knowledge

Back 5

understanding

Front 6

the part of your mind that temporarily houses the information you seek to understand its meaning

Back 6

short term memory

Front 7

the part of you mind devoted to permanent information storage

Back 7

long term memory

Front 8

communicating their attention and understanding to you

Back 8

responding

Front 9

to communicate attention and understanding while others are talking

Back 9

feedback

Front 10

verbal and nonverbal behaviors usch as nodding and making comments such as "uh huh", "yes", that makes sense

Back 10

back channel cues

Front 11

summarizing others comments after they have finished "My read on your message is that..." or "You seem to be saying that"...

Back 11

paraphrasing

Front 12

remembering information after you have received, attended to, understood, and responded to it.

Back 12

recalling

Front 13

devices that aid in memory

Back 13

mnemonics

Front 14

causes us to remember unusual information more readily than commonplace information

Back 14

bizareness effect

Front 15

listening for a purpose- you work to accurately interpret and store information you recieve; ex. listening to professor

Back 15

listening to comprehend

Front 16

suspend judgment- take in what someone else says without evaluating it and openly express empathy

Back 16

listen to support

Front 17

carefully evaluate the message you are receiving and judge it. ex. simon cowell on american idol

Back 17

listen to analyze

Front 18

goal is simply to enjoy the sounds and sights your experiencing

Back 18

listen to appreciate

Front 19

focus on distinguishing specific sounds from each other. ex. if you are concerned about your romantic partner being angry with you, might listen to the sound of his voice

Back 19

listen to discern

Front 20

want brief, to the point, and accurate messages from others-information they can then use to make decisions or initiate courses of action

Back 20

action oriented listeners

Front 21

prefer brief and concise encounters. tend to let others know in advance exactly how much time they have available for each conversation

Back 21

time oriented listeners

Front 22

view listening as an opportunity to establish commonalities between themselves and others.

Back 22

people oriented listeners

Front 23

prefer to be intellectually challenged by messages they receive during interpersonal encounters

Back 23

content oriented listeners

Front 24

taking in only bits and pieces of information (those that are immediately salient) during an interpersonal encounter and dismissing the rest

Back 24

selective listening

Front 25

when people intentionally and systematically set up situations so they can listen to private conversations

Back 25

eavesdropping

Front 26

behaving as if you are paying attention though you are really not

Back 26

pseudo-listening

Front 27

attend to what others say solely to find an opportunity to attack their conversational partners

Back 27

aggressive listening

Front 28

post messages designed solely to annoy others

Back 28

provocateurs

Front 29

whenever we use items to represent others things

Back 29

symbols

Front 30

define word meaning: they tell us which words represent which objects. ex. the word dog refers to a domestic canine

Back 30

constitutive

Front 31

govern how we use language when we verbally communicate; ex. i before e except after c

Back 31

regulative rules

Front 32

words and phrases that have unique meanings within their relationship

Back 32

personal idioms

Front 33

includes unique phrases, words, and pronunciations (what we call accents)

Back 33

dialects

Front 34

such as in China, kOREA, AND Japan, people resume that listeners share extensive knowledge in common with them

Back 34

high context cultures

Front 35

people tend not to resume that listeners share their beliefs, attitudes, and values, so they tailor their verbal communication to be informative, clear, and direct

Back 35

low context cultures

Front 36

the literal meaning of words; dictionary definition

Back 36

denotative meaning

Front 37

additional understandings of a words meaning based on a situation and the knowledge we and our communication parters share. ex. is implied, suggested or hinted

Back 37

connotative meaning

Front 38

language shapes the way we think about things therefore our reality

Back 38

sapir-whorf hypothesis

Front 39

language literally determines boundary of thinking

Back 39

linguistic determinism

Front 40

culture matters a great deal in language and thus relativity; people from diff. cultures perceive and think about the world in a different way

Back 40

linguistic relativity

Front 41

commits the speaker to the truth of what has been said; speech act; ex. "it sure is a beautiful day"

Back 41

representative

Front 42

attempts to get listeners to get listeners to do things; speech act; ex. "Get over here this minute"

Back 42

directive

Front 43

commits speakers to future action; speech act; ex. " i will always love you, no matter what happens"

Back 43

commissive

Front 44

conveys a psychological or emotional state that the speaker is experiencing; speech act; thank you so much for the wonderful gift!

Back 44

expressive

Front 45

produces dramatic, observable effects; speech acts; ex. from this point onward, you are no longer an employee of this organization

Back 45

declarative

Front 46

produce messages that have three characteristics. First must be easily understandable, ownership of feelings, opinions, beliefs, use we language (inclusive)

Back 46

cooperative verbal communication

Front 47

the single most important characteristics of cooperative verbal communication because other people count on the fact that the information you share with them is truthful

Back 47

honesty

Front 48

holds that people are especially motivated to adapt their language when they seek social approval, when they wish to establish relationships with others, and when they view others language usage as appropriate.

Back 48

communication accomodation theory

Front 49

visible body movements including facial expressions, eye contact, gestures, and body postures

Back 49

kinesics

Front 50

vocal characteristics such as loudness, pitch, rate, and tone

Back 50

vocalics

Front 51

durations, placement, and strength of touch

Back 51

haptics

Front 52

use of physical distance

Back 52

proxemics

Front 53

organization and use of time

Back 53

chronemics

Front 54

appearance of hair, clothing, body type, and other physical features

Back 54

physical appearances

Front 55

personal possessions displayed to others

Back 55

artifacts

Front 56

gestures representing specific verbal meaning; ex. giving the finger

Back 56

emblems

Front 57

accent or illustrate verbal messages; ex. went on a bumpy bike ride use hand to illustrate bumpy road

Back 57

illustrators

Front 58

control the exchange of conversational turns during interpersonal encounters ex. put your palm up to keep someone from interrupting

Back 58

regulators

Front 59

touching gestures that serve a psychological or physical purpose. ex. smooth hair to make better impression with your room mate

Back 59

adaptors

Front 60

the degrees to which you find someone interesting and attractive; a primary message of body posture

Back 60

immediacy

Front 61

the ability to influence or control other people or event; a primary message of body posture

Back 61

power

Front 62

used to accomplish some type of task ex. physician and patient, teachers and students, coaches and students

Back 62

fundamental-professional touch

Front 63

derives from social norms and expectations. ex. handshake

Back 63

social polite touch

Front 64

used to express liking for another person; ex. gently grasping a friend's arm and giving it a squeeze

Back 64

friendship-warmth touch

Front 65

convey deep emotional feelings. ex. giving him or her a big lingering hug

Back 65

love intimacy touch

Front 66

intended to physically stimulate another person

Back 66

sexual arousal touch

Front 67

ranges from 0-18 inches.

Back 67

intimate space

Front 68

ranges from 18 in- 4 ft. - is the distance we occupy during encounters with friends

Back 68

personal space

Front 69

ranges from about 4-12 ft- people use it when communicating in the work place or with acquaintices

Back 69

social place

Front 70

the tendency to claim physical spaces as our own and to define certain locations as areas or spaces

Back 70

territoriality

Front 71

the distance between person ranges upward from 12 ft. - including great distances

Back 71

public spaces

Front 72

repeat verbal messages such as when you say up point up.

Back 72

reiterating

Front 73

saying something tastes good when face disagrees; a fiend may ask if you are angry but you respond by shouting no im not angry

Back 73

contradict

Front 74

hugging someone when you say you've missed them

Back 74

enhance

Front 75

smiling instead of saying thank you to a compliment. shaking your head instead of saying no

Back 75

replace

Front 76

intentional or unintentional non verbal behaviors that display actual or feigned emotions

Back 76

affect displays