Interpersonal Comm Chapter 8

Front 1

interpersonal conflict

Back 1

expressed struggle that occurs when people cannot agree on a way to meet their needs and goals

Front 2

interdependent

Back 2

dependent on each other. one person's actions affect the other person

Front 3

pseudo concflict

Back 3

conflict triggered by a lack of understanding and miscommunication
-solved: supportiveness, listening, looking for non verbals

Front 4

simple conflict

Back 4

conflict that stems from different ideas, definitions, perceptions, or goals.

solved by: clarification, focusing on facts, generating many options, emphasize what you agree on

Front 5

ego conflict

Back 5

conflict in which the original issue ignored as partners attack each other's self esteem.

-solved by: focusing on issues, solving not winning, writing down arguments, using 'I" message.

Front 6

expressive conflict

Back 6

conflict that focuses on issues about the quality of the relationship and managing interpersonal tension and hostility.

Front 7

instrumental conflict

Back 7

conflict that centers on achieving a particular goal or task and less on relational issues

Front 8

flaming

Back 8

sending an overly negative online message that personally attacks another person.

Front 9

1. prior conditions
2. frustration awareness
3. active conflict awarness
4. resolution stage
5. follow up stage

Back 9

What are the stages of conflict? (5)

Front 10

constructive conflict

Back 10

conflict that helps build new insights and establishes new patterns in a relationship

Front 11

destructive conflict

Back 11

conflict that dismantles rather than strenghtens relationships

Front 12

conflict style

Back 12

consistent pattern or approach you use to manage disagreement with others. avoidance, accommodation, competition, compromise, collaboration

Front 13

avoidance

Back 13

conflict management style that involve backing off and trying to side-step conflict

Front 14

demand-withdrawal aptter of conflict management

Back 14

pattern in which one person makes a demand and the other person avoids conflict by changing the subject or walking away

Front 15

accommodation

Back 15

conflict management style that involves giving in to the demands of others

Front 16

competition

Back 16

conflict management style that stresses winning a conflict at the expense of the other person involved.

Front 17

compromise

Back 17

conflict management style that attempts to find the middle ground in a conflict

Front 18

collaboration

Back 18

conflict management style that uses other-oriented strategies to achieve a positive solution for all involved

Front 19

gunny-sacking

Back 19

dredging up old problems and issues from the past to use against your partner

Front 20

I language

Back 20

statements that use the word I to express how the speaker is feeling

Front 21

BUT message

Back 21

statement using the word but that may communicate that whatever you've said prior to BUT is not realy true. (try to limit it)

Front 22

Define, analyze. determine goals, generate solutions, select the best solution

Back 22

What are the five main steps of problem solving?