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29 Cards in this Set

  • Front
  • Back
  • 3rd side (hint)
Autonomy
Extent of individual freedom and discretion in the work and its scheduling.
Chap 6
Business process re-engineering (BPR)
Measures for improving such activities as product development, customer service, and service delivery.
Chap 6
Competencies
Individual capabilities that can be linked to enhanced performance by individuals or teams.
Chap 6
Compressed workweek
Schedule in which a full week’s work is accomplished in fewer than 5 8-hour days.
Chap 6
Duty
Larger work segment composed of several tasks that are performed by an individual.
Chap 6
Feedback
Amount of information employees receive about how well or how poorly they have performed.
Chap 6
Flextime
Scheduling arrangement in which employees work a set number of hours a day but vary starting and ending times.
Chap 6
Job
Grouping of tasks, duties, and responsibilities that constitutes the total work assignment for employees.
Chap 6
Job analysis
Systematic way of gathering and analyzing information about the content, context, and human requirements of jobs.
Chap 6
Job description
Identification of the tasks, duties, and responsibilities of a job.
Chap 6
Job design
Organizing tasks, duties, and responsibilities into a productive unit of work.
Chap 6
Job enlargement
Broadening the scope of a job by expanding the number of different tasks to be performed.
Chap 6
Job enrichment
Increasing the depth of a job by adding responsibility for planning, organizing, controlling, or evaluating the job.
Chap 6
Job rotation
Process of shifting a person from job to job.
Chap 6
Job sharing
Scheduling arrangement in which two employees perform the work of one full-time job.
Chap 6
Job specifications
The knowledge, skills, and abilities (KSAs) an individual needs to perform a job satisfactorily.
Chap 6
Marginal job functions
Duties that are part of a job but are incidental or ancillary to the purpose and nature of the job.
Chap 6
Performance standards
Indicators of what the job accomplishes and how performance is measured in key areas of the job description.
Chap 6
Person/job fit
Matching characteristics of people with characteristics of jobs.
Chap 6
Responsibilities
Obligations to perform certain tasks and duties.
Chap 6
Self-directed team
Organizational team composed of individuals who are assigned a cluster of tasks, duties and responsibilities to be accomplished.
Chap 6
Skill variety
Extent to which the work requires several different activities for successful completion.
Chap 6
Special-purpose team
Organizational team formed to address specific problems, improve work processes, and enhance product and service quality.
Chap 6
Task
Distinct, identifiable work activity composed of motions.
Chap 6
Task identity
Extent to which the job includes a “whole” identifiable unit of work that is carried out from start to finish and that results in a visible outcome.
Chap 6
Task significance
Impact the job has on other people.
Chap 6
Virtual team
Organizational team composed of individuals who are geographically separated but linked by communications technology.
Chap 6
Work
Effort directed toward accomplishing results.
Chap 6
Workflow analysis
Study of the way work (inputs, activities, and outputs) moves through an organization.
Chap 6