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13 Cards in this Set
- Front
- Back
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internal factors
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liking others
empathy ability to listen |
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viewing the world from the other person's inner frame of reference whil remaining yourself
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empathy
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external factors
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ensure privacy
refuse interruptions physical environment dress note-taking tape and video recording |
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part of interview where you introduce yourself and state your role in the agency
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introducing the interview
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part of interview where data is gathered
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working phase
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questions askd for narrative information
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open-ended questions
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questions ask for specific information
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closed or direct questions
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response that encourage patient to say more (mm-hmmm)
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facilitation
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response echoes the patient's words
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reflection
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response that has a physical symptom, condition or illness often has accompanying emotions
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empathy
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used when the person's words choice is ambiguous or confusing
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clarification
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response where you observe a certain action, feeling or statement and you now focus the person's attention on it (you say it doesn't hurt, but when i touch you here, you grimace)
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confrontation
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response based on your inference or conclusion
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interpretation
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