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13 Cards in this Set

  • Front
  • Back
internal factors
liking others
empathy
ability to listen
viewing the world from the other person's inner frame of reference whil remaining yourself
empathy
external factors
ensure privacy
refuse interruptions
physical environment
dress
note-taking
tape and video recording
part of interview where you introduce yourself and state your role in the agency
introducing the interview
part of interview where data is gathered
working phase
questions askd for narrative information
open-ended questions
questions ask for specific information
closed or direct questions
response that encourage patient to say more (mm-hmmm)
facilitation
response echoes the patient's words
reflection
response that has a physical symptom, condition or illness often has accompanying emotions
empathy
used when the person's words choice is ambiguous or confusing
clarification
response where you observe a certain action, feeling or statement and you now focus the person's attention on it (you say it doesn't hurt, but when i touch you here, you grimace)
confrontation
response based on your inference or conclusion
interpretation