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170 Cards in this Set
- Front
- Back
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What is the NFPA number for standard for fire officer professional qualifications |
NFPA 1021 |
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Who determines in assigns the duties responsibilities authority accountability and rank designations for all fire and emergency services personnel? |
The authority having jurisdiction (AHJ) |
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NFPA 1021 places fire officers in what four categories or levels based on their assigned duties? |
Level I - 1st line supervisor (supervisor) Level II - mid-level supervisor (supervisory/managerial) Level III - 1st line manager (managerial/administrative) Level IV - department manager or chief (administrative) |
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Level one and level two officers provide the first level of supervision for line functions including: |
Fire suppression, search and rescue, EMS, fire prevention, public fire and life safety education, fire cause determination and arson investigation |
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Which function provides services directly to external customers based on organizations mission statement and goals? |
Line function |
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Which function provide services to the line units or internal customers based on the objectives established to attain the organizations goals? |
Staff/support functions |
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Instruction that emphasizes job specific learning and objectives and traditional skills-based teaching is known as what? |
Training |
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Instruction that emphasizes knowledge based learning objectives that are not tied to a specific job is known as what? |
Education |
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What results from tests or assessments that are given to personnel to determine their abilities to apply knowledge and skills? |
Certifications |
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According to NFPA 1021 the duties of a company officer or divided into what general categories that apply to all fire officer levels? |
Human resources management, community and government relations, administration, inspection and investigation, emergency service delivery, health and safety |
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An individual who accomplishes organizational objectives through effective and efficient handling of material and human resources is known as what? |
manager |
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Organizational structure is important to the fire and emergency services because it permits what? |
The effective, organize, and efficient use of resources. |
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What are used to define organizational policy and describe behavioral and performance expectations of employees? |
Standard operating procedures/standard operating guidelines |
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What common organizational structure is defined as having an uninterrupted series of steps or a chain of command? |
Scalar structure |
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What is defined as the order of rank and authority in fire and emergency services? |
Chain of command |
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What are the two types of decision making models? |
Centralized authority and Decentralized authority |
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In which decision making model are the decisions made by one person at the top of the structure? |
Centralized authority |
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In what decision making model are the decisions made at a lower level, basically delegation of authority, with the effects of the decisions reported through the structure? |
Decentralized authority |
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What is the process of providing subordinance with the authority direction and resources needed to complete an assignment? |
Delegation of authority |
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Concerns about delegating tasks can be alleviated through what? |
A training program that builds knowledge, skills, abilities, and trust |
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Unity of command states that each subordinate must have only what? |
One supervisor |
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What is the process of going around a link in the chain of command to deal with an issue? |
Sidestepping |
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What is the process of notifying one supervisor that one wishes to take an issue to the supervisors supervisor? |
Skip level notification |
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What is the organizational principle that allows workers to report to more than one supervisor without violating the unity of command principle? |
Functional supervision |
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What term refers to the number of subordinates and or number of functions that one individual can effectively supervise? |
Span of control |
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What is the usually accepted number of subordinates or functions that one person can supervise effectively? |
Between three and seven |
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This consist of dividing large jobs into smaller tasks to be assigned to specific individuals. |
Division of labor |
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What is the functional division of the lowest level of local government? |
Municipal |
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What is the political subdivision of a state province or territory for administrative purposes in public safety? |
County |
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What is the term for designated geographic area where fire protection is provided usually through a supporting tax or an area where fire prevention codes are enforced? |
Fire district |
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Staffing at fire departments in organizations may be comprised of what three types of personnel? |
Career firefighters, paid on call personnel (paid per response), volunteers, or a combination of those three |
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What is the term for the reciprocal assistance from one fire and emergency services agency to another during an emergency based upon a prearranged agreement; generally made upon the request of the receiving agency? |
Mutual aid |
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What is the term for a written agreement between two or more agencies to automatically dispatch predetermined resources to any fire or other emergencies reported in a geographic area covered by the agreement? |
Automatic aid |
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What is the term for assistance from agencies industries or fire departments that are not part of the agency having jurisdiction over the incident? |
Outside aid |
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Along with leader ship what other two additional skills must a company officer learn? |
Supervision and management |
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What is the term for an a valuation method that incorporates feedback from multiple sources such as the worker, his or/her peers, superiors, subordinates, and customers? |
360-degree evaluation |
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What is known as the ability to identify the components of a situation, assess the need for action, determine the nature of the necessary intervention, initiate action, and be perceived as having the ability to take this action? |
Command Presence |
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What are the eight steps to create command presence? |
Determine what the situation is, know what resources are available, develop the strategy and tactics required to resolve the situation, listen to all points of view when appropriate, make the decision, implement the decision, evaluate the decision and modify as necessary, take responsibility for the decision |
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What trait is primarily learned from families and secondarily from religious organizations, educational institutions, societies as a whole, friends, and peers? |
Ethical behavior |
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What is the ethics three step check? |
Step 1 -is it legal step 2 - is it fair to all concerned step 3 - how will it make me feel about myself |
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What are the four main reasons for lying? |
Basic needs, affiliation, self-esteem, self gratification |
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What fire officer responsibility includes the process of directing, overseeing, and controlling the activities of other individuals? |
Supervision |
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What term refers to the administration in control of projects, programs, situations, or organizations? |
Management |
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Company officers priorities are based primarily on what? |
The services provided and the mission of the organization |
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The first line supervisor should categorize activities into what three levels of priority? |
Emergency response, preparation for emergency response, and organizational duties |
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The acronym SMART can be used to establish objectives and goals, what does the acronym stand for? |
Specific Measurable Attainable Realistic Timely |
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What term describes a pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values? |
Groupthink |
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What three methods can be used to involve employees in establishing goals and objectives? |
Require the employee to accomplish a specific task, delegate tasks, use Democratic leader ship principles |
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Company officer guides the individuals in the group and focuses their efforts on becoming a cohesive team. What for stage development model is used in this effort? |
Forming Storming Norming Performing |
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When building a successful team the most critical aspect of the development is to reduce the amount of time the group spends in what phase? |
Storming |
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What is a critical motivational technique in departments/organizations? |
Rewards |
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What is the four step method of counseling? |
Describe the current performance Describe the desired performance Gain a commitment for change Follow up the committment |
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What are the four functions of the management process? |
Planning Organizing Directing Controlling |
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A planning model provides a systematic approach to decision-making. What are the five steps of a planning model to solve a problem? |
Step 1 - Identify Step 2 - Select Step 3 - Design Step 4 - Implement Step 5 - Evaluate |
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What federal act requires employers to maintain accurate records of hours worked? |
Fair Labor Standards Act (FLSA) |
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What management style occurs when people hide their own emotions so that others do not know how they feel? |
Passive (non aggressive) |
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What management style occurs when people express their emotions openly and use threatening behaviors towards people or objects which results in the violation of others rights? |
Aggressive |
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What management style occurs when people express their emotions honestly defend the rights without hurting others? |
Assertive |
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What method of resolving conflict results in taking a non-assertive or passive approach; people may deny that a problem exists, refuse to take a stand on the situation, or mentally or physically withdraw from the situation? |
Avoiding |
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What method of resolving conflict results in appeasing other people by passively giving in to their positions? |
Accomodating |
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What method of resolving conflict results in relying on an aggressive and uncooperative approach to conflict management, resulting in a win lose situation? |
Forcing |
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What method of resolving conflict results in reaching a compromise solution that all parties can agree upon? |
Negotiating |
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What method of resolving conflict results and sharing of information openly and honestly, which usually results in the best solution to the conflict, also referred to as the problem-solving style? |
Collaboration |
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What are the six steps of conflict resolution? |
Step 1 Classify/identify the problem Step 2 Define/diagnose the problem Step 3 Determine the right response/appropriate conflict management style Step 4 Determine alternative options Step 5 Convert the decision to an action Step 6 Test the action against the desired outcome |
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Progressive discipline usually involves what three levels? |
Preventive Action Corrective Action Punitive Action |
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What level of progressive discipline holds an individual counseling interview to correct the inappropriate behavior as soon as it’s discovered and prevent it from becoming a pattern? |
Preventive Action |
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What level of progressive Discipline is used when an employee repeats a violation for which preventive action was taken? |
Corrective Action |
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What progressive discipline action should be used when an employee either continues to exhibit inappropriate behavior despite earlier corrective efforts or commits a very serious violation of organizational rules as a first offense? |
Punitive Action |
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What are the four most common forms of communication within the fire and emergency services? |
Informal interpersonal, oral, written, and incident scene communications |
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What are the five general purposes for interpersonal communication? |
Learning relating influencing playing helping |
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Speech communication research indicates that nonverbal communication transmits 93% of any message. What percentage is from body language and what percentage is from vocal tone and inflection? |
55% is body language 38% is vocal tone and inflection |
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What is the term used for an active process that includes attending to, understanding, remembering, evaluating, and responding to the speaker? |
Listening |
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What are the primary types of formal speeches and presentations for company officers? |
Persuasive Informative Instructional |
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What are the 9 steps of the speech preparation process? |
Step 1: Select the topic Step 2: Determine the purpose Step 3: Generate ideas Step 4: Develop the central idea Step 5: Gather supporting evidence Step 6: Organize the speech Step 7: Rehearse the speech Step 8: deliver the speech Step 9: evaluate the speech |
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Documents are written for what four reasons? |
Educate Persuade Inform Enlighten |
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Any writing containing information relating to the conduct of government or the performance of any governmental or proprietary function prepared, used, or retained by any state or local agency regardless of form or characteristics is known as what? |
Public Record |
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A petition to a federal, state, or local agency for access to records concerning a specific topic, individual, or organization is known as what? |
Freedom of Information Act request |
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What is the term used for the ability of a system to work with and use the parts or equipment of another system? |
Interoperability |
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During an emergency response interoperability is a vital part of implementing what? |
The national incident management system (NIMS) |
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What are the five C’s of radio communication? |
Conciseness Clarity Confidence Control Capability |
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In emergency service organizations, what is the bottom line? |
Customer satisfaction and the value you bring to the community |
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All fire and emergency services organizations have these two types of customers: |
Internal Customers External Customers |
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What type of customer includes employees and members of the organization, including emergency personnel, administrative staff, and officers? |
Internal Customers |
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What type of customer includes members of the general population which are within the service area who are beneficiaries of the services provided and people responsible for providing the majority of the funds needed to operate the organization? |
External Customer |
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What term not only aids in decision making but also defines the boundaries and standards that the administration expects company officers and members to use? |
Policies |
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What two types of budgets do public organizations use? |
Capital budgets Operating budgets |
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What type of budget includes items that cost more than a certain specified amount of money and are expected to last more than one year? |
Capital Budget (projected major purchases) |
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What type of budget is used to pay for the recurring expenses of day-to-day operations? |
Operating budget |
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What is the process of identifying and analyzing the exposures to hazards, selecting appropriate techniques to handle exposures, implementing chosen techniques, and monitoring the results of those techniques? |
Risk Management |
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What instructor to participant ratio can be used as a good gauge to maintain a suitable ratio? |
One-to-five |
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What term is used for the inclusion of people of different races or cultures in a group or organization? |
Diversity |
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What are the bases for planning and justifying budget requests? |
Activity records (Incident Reports) |
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Name the five steps of the operational risk management process that maintains a continuous loop in order to evaluate the most current risks |
Situational Awareness Hazard Assessment Hazard Control Decision Point Evaluate |
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What is a blueprint to reducing firefighter deaths and injuries? |
Fire fighter life safety initiatives |
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What is the most common cause a fire fighter fatalities? |
Cardiac arrest |
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What is the term for the general overview and critique of an incident by members of all responding agencies including dispatchers that should take place within two weeks of the actual incident? |
Post-incident analysis |
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What is the fourth step method of instruction? |
Step 1: Preparation Step 2: Presentation Step 3: Application Step 4: Evaluation |
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The teaching outline a plan for teaching that is a step-by-step guide for presenting a lesson or presentation is known as what? |
Lesson Plan |
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What teaching method is the act of showing how to do something or how something operates and is a basic means for teaching manipulative skills, physical principles, and mechanical functions? |
Demonstration |
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What method of training is an operation of fire service training or suppression covering one or several aspects of fire fighting? |
Practical training evolution |
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What is the process of identifying and analyzing the exposures to hazards, selecting appropriate techniques to handle exposures, implementing chosen techniques, and monitoring the results of those techniques? |
Risk Management |
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What instructor to participant ratio can be used as a good gauge to maintain a suitable ratio? |
One-to-five |
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What term is used for the inclusion of people of different races or cultures in a group or organization? |
Diversity |
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Populations are categorized into groups based on physical, social, or economic characteristics such as: |
Age Education Occupation Geographic Location Sex Marital Status Family size |
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What are the bases for planning and justifying budget requests? |
Activity records (Incident Reports) |
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Name the five steps of the operational risk management process that maintains a continuous loop in order to evaluate the most current risks |
Situational Awareness Hazard Assessment Hazard Control Decision Point Evaluate |
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What are the four steps in the method of instruction? |
Step 1: Preparation Step 2: Presentation Step 3: Application Step 4: Evaluation |
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What is the most common cause a fire fighter fatalities? |
Cardiac arrest |
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What is the term for the general overview and critique of an incident by members of all responding agencies including dispatchers that should take place within two weeks of the actual incident? |
Post-incident analysis |
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What is the four step method of instruction? |
Step 1: Preparation Step 2: Presentation Step 3: Application Step 4: Evaluation |
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This teaching outline is a step-by-step guide for presenting a lesson or presentation: |
Lesson Plan |
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What teaching method is the act of showing how to do something or how something operates and is a basic means for teaching manipulative skills, physical principles, and mechanical functions? |
Demonstration |
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What method of training is an operation of fire service training or suppression covering one or several aspects of fire fighting? |
Practical training evolution |
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According to the international building code Type IA construction requires what resistance ratings for its structural members? |
A three hour fire resistance rating of the structural frame and load bearing walls; floors must have two hour fire resistance rating; roofs must have one and a half hour fire resistance rating |
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According to the international building code type 1B construction must have what fire resistance rating for structural members? |
A two hour fire resistance rating for the structural frame and loadbearing walls; floors must have a two hour fire resistance rating; and roofs must have a one hour fire resistance rating |
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According to the International building code What type of construction is often referred to although not entirely accurately as a one hour building with bearing walls and floors having a one hour fire resistance rating? |
Type II |
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According to the international building code what type of construction consist of structural elements made of any materials that the code permits. Exterior bearing walls must have a two hour fire resistance rating? |
Type III Type 3A requires Materials that will provide a one hour fire resistance construction throughout the structure Type 3B Lax the one hour fire resistance construction requirement |
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What type of construction is also known as wood frame construction? |
Type V |
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What is the single most important life safety item to be inspected? |
The means of egress |
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According to NFPA 5000 and NFPA 1 what are the three contents-hazard classifications? |
Low Hazard Ordinary Hazard High Hazard |
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What type of alarm system can be activated manually or by sensors that detect heat, smoke, or flame and only initiate an alarm signal on the premises where they are installed? |
Local alarm systems |
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What type of alarm systems are used only in communities that have municipal alarm box systems? |
Auxiliary Alarm Systems |
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What type of alarm box connects directly to the fire and emergency services organization communications/dispatch center and transmits an alarm over a telephone line rather than a municipal fire alarm box? |
Remote Station System |
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What alarm system is used to protect large commercial and industrial buildings, high-rise buildings, and groups of commonly owned buildings in a single location, such as a college campus or an industrial complex? |
Proprietary Systems |
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When an alarm is received it notifies an employee of an alarm service company contracted by the owner of the premises who in turn notifies the fire and emergency services organization. This type of alarm is known as what? |
Central Station System |
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This type of alarm system is installed in properties in addition to other types of alarm systems to increase the capability of providing detailed information to occupants and/or emergency responders who are on the premises: |
Emergency Voice/Alarm Communication Systems |
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According to NFPA 14, standard for the installation of stand pipe and hose systems, class one systems are intended for whom? |
Firefighting personnel who are trained in handling large hand lines (2 1/2 inch hose) |
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According to NFPA 14, standard for the installation of standpipe and hose systems, class two systems are intended for whom? |
Building occupants who are trained in their use |
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According to NFPA 14, standard for the installation of stand pipe and hose systems, class one systems are intended for whom? |
Firefighting personnel who are trained in handling large hand lines (2 1/2 inch hose) |
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According to NFPA 14, standard for the installation of standpipe and hose systems, class two systems are intended for whom? |
Building occupants who are trained in their use. They are usually equipped with a rack or real of 1 1/2 inch fire hose connected to a valve control outlet |
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According to NFPA 14, standard for the installation of stand pipe and hose systems, class three systems are intended for whom? |
Class three systems combined the features of both of the other classes in our intensive for firefighters brigade members and untrained occupants |
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Portable fire extinguishers use different methods to expel extinguishing agent and can be broadly classified in the three following classifications: |
Stored-pressure Cartridge Pressure Pump-operated |
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What are the four steps of the pre-incident planning process? |
Gather Information Evaluate Information Develop Initial Action Plans Keep Information Current |
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What is the upper human survivability limit in degrees? |
212°F |
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What is the approximate temperature of flash over? |
1110°F |
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Name the system that optimizes the utilization of all available resources, personnel, procedures, and equipment in order to promote safety and improve operational efficiency. |
Crew resource management (CRM) |
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This is a written or unwritten plan for the disposition of an incident; contains a strategic goals, tactical objectives, and support requirements for given operational during an incident. |
Incident Action Plan |
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What are the overall incident priorities of incident scene management in the order they should occur? |
Life Safety Incident Stabilization Property Conservation |
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What term is defined by a form of energy associated with the motion of Adams or molecules in capable of being transmitted through solid and fluid media by conduction, through fluid media by convection, and through empty space by radiation? |
Heat |
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What term is described as the physical flow or transfer of heat energy from one body to another through direct contact or an intervening medium, from the point where the heat is produced to another location, or from a region of high temperature to region of low temperature? |
Conduction |
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What term is defined as the transfer of heat by the movement of heated fluids or gases usually in an upward direction? |
Convection |
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What term is defined as the transmission or transfer of heat energy from one body to another body at a lower temperature through intervening spaces by electromagnetic waves, such as infrared thermal waves, radio waves, or x-rays? |
Radiation |
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What term is defined as the minimum temperature to which a fuel other than a liquid in the air must be heated in order to start self sustain combustion; no external ignition source is required? |
Auto ignition temperature |
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What term is defined as the moment want to make sure if you wanna oxygen in counters and external heat source with sufficient heat energy to start a combustion reaction? |
Piloted Ignition |
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What fuel types include cellulose type fuels and are the most common types of fuels found in structures? |
Class A |
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What fuel tape consist of fuels of flammable/combustible liquids and gases? |
Class B |
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What fuel type includes energized electrical wiring, equipment, and appliances? |
Class C |
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What fuel type includes fuels of combustible metals? |
Class D |
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What fuel type includes deep fat fryer’s, and mainly associated with commercial kitchens? |
Class K |
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What are the three thermal properties of a compartment? |
Insulation - Contains heat within the compartment, causing a localized increase in the temperature in fire growth. Heat Reflectivity - Increases fire spread through the transfer a radiant heat from wall services to Jason fuel sources. Retention- slowly absorbs and releases large amounts of heat to maintain temperature. |
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The acronym RECEO-VS |
Rescue Exposures Confinement Extinguishment Overhaul Ventilation Salvage |
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The operational planning P describes an ICS planning process that focuses on these first five steps of the NIMS – ICS planning process: |
1. Understand the situation 2. Establish incident objectives 3. Develop the plan of action 4. Prepare and disseminate the plan 5. Evaluate and revise the plan |
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This term refers to the focusing on the activities of the responders without placing blame or finding fault following an incident |
Post Incident Analysis |
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The following command options to find the company officers direct involvement in tactical activities: |
Investigation Option Fast Attack Option Command Post Option |
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Upon arrival, an incident may not have visible indicators of a significant event. The officer of the first in Company should then assume this command option: |
Investigation Option |
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Situations that require immediate action to stabilize incident mandate the company officers assistance to carry out the critical operation. The company officer should then assume what command option? |
Fast Attack Option |
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Large complex or rapidly evolving incidence require immediate strong, direct, overall command. In such cases, the company officer should assume what command option? |
Command post option |
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Once an emergency incident has been terminated, the company officer may still participate in what two important activities? |
Determine the cause of the incident Prepare a postincident analysis or after action report |
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What form of evaluation as an ongoing process throughout an employee’s career? |
Formative Evaluation |
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What form of evaluation is a company officers final assessment of the individuals performance and can be conducted at the end of the probationary period, annually as part of a performance review, and for performance improvement or disciplinary purposes? |
Summative Evaluation |
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The prospect of change may cost people to go through what four change process stages? |
Denial Resistance Exploration Commitment |
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What behavior management type has the officers expectations stated positively and behavior limitations are set and maybe used for discipline? |
Counseling |
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When the company officer or designated subordinate guides the individual through any new activities, reinforces correct behaviors, and redirects incorrect behaviors is known as what behavior management? |
Coaching |
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What behavior management is a process of directing an individual’s skills performance? |
What behavior management is a process of directing an individual’s skills performance? |
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what behavior management is a process that involves having unit personnel assist each other in learning teamwork or perfecting new skills? |
Peer Assistance |
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What behavior management place is a subordinate under the guidance of a more experienced professional, who acts as a tutor, guide, and motivator, either formally or informally? |
Mentoring |
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What are the four basic steps in determining the area of origin? |
Step 1: Examine the exterior and surrounding area Step 2: Examine the interior Step 3: Interview witnesses and responders Step 4: analyze the information |
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NFPA 921, Guide for Fire and Explosion Investigation, describes what term as the “visible or measurable physical effects that remain after a fire.” |
Fire Pattern |
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What are the four generally excepted classifications of fire calls? |
Accidental Natural Incendiary Undetermined |
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What is the most common method of risk control techniques? |
Implementing effective control measures |
