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43 Cards in this Set
- Front
- Back
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Face Negotiation Theorist(s)
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Ting-Toomey
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Muted Group Theorist(s)
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Kramerae
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Cultural Approach to Organizations Theorist(s)
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Geertz & Pacanowsky
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Communicative Performances in Organizations Theorist(s)
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Pacnowsky & O'Donnel-Trujillo
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Anxiety/Uncertainty Managment Theorist(s)
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Gudykunst
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Standpoint Theorist(s)
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Hardin & Wood
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Organizational Assimilation Theorist(s)
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Bullis
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Genderlect Theorist(s)
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Tannen
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Theoretical tradition of Cultural Approach to Organizations
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socio-cultural
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Theoretical tradition of Face Negotiation Theory
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socio-psychological & socio-cultural
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Theoretical tradition of Anxiety/Uncertainty Managment Theory
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socio-psychological
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Theoretical tradition of Standpoint Theory
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critical
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Theoretical tradition of Genderlect Theory
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socio-cultural & semiotic
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Theoretical tradition of Muted Group Theory
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critical
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3 types of stories
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corporate
personal collegial |
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Corporate Stories definition
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about the whole organization and carries ideology of managment and reinforces company policy
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Personal Stories defintion
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story about yourself, often defines how you would like to be seen within the organization
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Collegial Stories defintion
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about someone you know in the organization, and passes on how the organization "really works"
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3 stages of Assimilation Theory
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Entry
Encounter Metamorphosis |
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2 components of Entry
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expectations and promises
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2 components of encounter
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supervisor and work group
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2 components of metamorphosis
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attitudes and behaviors (adjusting them)
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5 types of communicative performances
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ritual
passion social political enculteration |
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3 distinctions with how individualistic and collectivistic perceive things
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self
goals duty |
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5 types of conflict styles in collectivistic cultures
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avoiding (w/drawal)
obliging (giving-in) compromising (negotiation) integrating (problem solving) 3rd party help |
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3 types of conflict styles in individualistic cultures
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dominting (competing)
emotionally expressing passive agressive |
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what is being biconstrual associated with
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positive compromising and integrating
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In order to communicate effectively across cultures, you must have...
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knowledge
mindfulness interaction skill |
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most important factor of facework competence
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knowledge
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The twin threats are...
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anxiety & uncertainty
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Anxiety & uncertainty are reduced in the presense of...
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greater self esteem
tolerance for ambiguity perceived power over strangers attraction to strangers moral inclusiveness to stranger |
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WHY do women communicate?
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to seek connection to build and maintain relationships
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WHY do men communicate?
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to seek status and are more competitive in nature when talking
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HOW do women communicate?
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by using rapport talk by expressing emotions, sharing personal feelings and listening empathetically
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HOW do men communicate?
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by using report talk by engaging in competitive joking and assertive speech that wins control of the convo
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What kind of LANGUAGE do women speak?
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they use a relational approach to interact with others
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What kind of LANGUAGE do men speak?
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they use an instrumental approach to get things done
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What is our GOAL of communicating?
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we intend to acknowledge and accept the communicative culture of the other gender
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Cooperative Overlap definition
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a supportive interruption women use to show agreement and solidarity with the speaker
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Tag question defintion
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a short question at the end of a declarative statement, often used by women to seoften the sting of potential disagreement or invite open, friendly dialogue
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How does "Cultural Approach to Organizations" help with communication competence?
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by creating a better understanding of what it takes to function EFFECTIVELY within the organizational culture
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How does "Face Negotiation Theory" help with communication competence?
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by helping us be APPROPRIATE when choosing acceptable styles of communication in different cultures and by communicating EFFECTIVELY by succesfully resolving conflict. It also adressed ADAPTABILITY when we must change our preferred conflict style when crossing cultures
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How does "Genderlect Theory" help with communication competence?
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by helping us become more EFFECTIVE communicators through minimizing misunderstanding and being more APPROPRIATE as we ADAPT to differing styles of the other gender
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