Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
50 Cards in this Set
- Front
- Back
|
An individual’s organizational experiences result from the attitudes, beliefs, preferences, and abilities the individual brings to the organization, how the organization seeks to influence the individual, and what types of organizational relationships the individual develops.
|
True
|
|
|
Organizational outcomes for individuals include personal needs, predispositions for behavior, communication competencies, and skills.
|
False
|
|
|
According to Abraham Maslow, individuals focus attention on needs that are not met and are motivated to seek satisfaction of those needs.
|
True
|
|
|
Which of the following needs has been identified by Maslow as describing our desire for self-respect and the respect of others?
Choose one answer. a. Love and social belonging b. Physiological c. Self-actualization d. Esteem and prestige e. Safety and security |
d. Esteem and prestige
|
|
|
Maslow described his concept of self-actualization as the belief that one has satisfied his or her full potential.
|
True
|
|
|
Which of the following motivation theories suggests that satisfaction and dissatisfaction are not polar opposites?
Choose one answer. a. Stimulus-Reward theory b. Motivation-Hygiene theory c. Social Information Processing theory d. Hierarchy of Needs theory |
b. Motivation-Hygiene theory
|
|
|
Herzberg’s theory suggests that motivational communication is more likely to be effective when directed to achievement, recognition, challenging work, increased responsibility, and growth and development.
|
True
|
|
|
According to Skinner, the paycheck is a form of feedback that reinforces behavior but is not motivational.
|
False
|
|
|
That job attitudes are a matter of fit between a person’s individual needs and the specific characteristics of a given job are both tenets of:
Choose one answer. a. Social Informational Processing theory b. Skinner’s positive reinforcement theory c. Maslow’s Hierarchy of Needs theory d. Motivation-Hygiene theory |
a. Social Informational Processing theory
|
|
|
High communication apprehensives are more likely than others to believe themselves less competent than others, to exhibit lower job satisfaction than their counterparts, and to not advance in their organization as their technical skills might suggest they could.
|
True
|
|
|
Communication apprehension:
Choose one answer. a. Could be expressed in the level of stage freight or nervousness exhibited by a novice public speaker. b. Can predispose a person to accept or refuse an occupation choice. c. Both A and B. d. Neither A nor B. |
c. Both A and B.
|
|
|
Leadership and conflict preferences help us understand individual preferences but have not been related to actual choices of communication strategies and tactics in leadership and conflict situations.
|
False
|
|
|
Communication competency:
Choose one answer. a. As perceived by an individual about him/herself can influence the types of responsibilities he or she will accept in an organization. b. Is related to communication apprehension. c. May be described as a summation of preferences and predispositions for organizational communication behavior. d. Both A and B. e. All of the above |
e. All of the above
|
|
|
Which of the following organizational relationships can be described as the primary interpersonal relationship structured by the organization?
Choose one answer. a. Supervisory-employee b. Top management c. Peer relationships d. Group relationships |
a. Supervisory-employee
|
|
|
Waldron and Hunt’s research suggests subordinates who report high-quality relationships with supervisors do not accept criticism well from these same supervisors.
|
False
|
|
|
A symmetrical network link is present when persons unequally exchange information during an interaction.
|
False
|
|
|
An asymmetrical link is present when one individual gives more information than another.
|
True
|
|
|
Reciprocity, when applied to communication networks, refers to the level of disagreement among organizational members about their network links.
|
False
|
|
|
Gatekeepers are positioned in communication networks to control the flow of information through a communication chain.
|
True
|
|
|
Both liaisons and bridges can engage in boundary spanning.
|
True
|
|
|
Liaisons link or connect groups with common information without being a member of either group.
|
True
|
|
|
The term cultural intelligence refers to an individual’s ability to understand the behaviors of other people in regard to which factor(s)?
Choose one answer. a. Those that are specific to an individual b. Those that are universally human c. Behaviors that are rooted in culture d. All of the above |
d. All of the above
|
|
|
Which of the following is not a myth?
Choose one answer. a. Listening and hearing are the same thing. b. Listening and hearing are physiological processes. c. Everyone listening to the same message receives the same message. d. All of these are myths. |
d. All of these are myths.
|
|
|
Emotionally resisting messages is an important barrier to effective listening.
|
True
|
|
|
The thought speed/speech speed differential can be a barrier to effective listening or can be used to improve our listening effectiveness.
|
True
|
|
|
Active listening includes the process of hearing, assigning meaning, and verifying our interpretations.
|
True
|
|
|
Descriptive language is:
Choose one answer. a. The ability to evaluate language used in a message. b. Identifying events, problems, and processes which all can experience. c. Using “you” versus “I” messages. d. Both A and B. |
b. Identifying events, problems, and processes which all can experience.
|
|
|
The following is an example of which kind of message tactic(s)? “Some of us think you haven’t been yourself lately.”
Choose one answer. a. Message ownership b. Descriptive language c. Ineffective d. All of these |
c. Ineffective
|
|
|
Groups only serve task goals concerns.
|
False
|
|
|
Organizations form groups to fulfill a variety of organizational needs.
|
True
|
|
|
Informal organization groups come together for:
Choose one answer. a. Coffee breaks b. Individual task accomplishment c. Social support d. All of these |
d. All of these
|
|
|
When entering an organization, a person is placed in his or her primary work team.
|
True
|
|
|
Recent research regarding project teams indicated that during the initial stages of formation, high-performance work teams had high opinions of peers and did not place much value on technical expertise.
|
False
|
|
|
Our government is not an example of a long-standing team because, as the members change, so do the responsibilities of the positions they hold.
|
False
|
|
|
Project teams are formed:
Choose one answer. a. To accomplish a specific task I b. With highly specialized individuals c. To develop a new product d. All of these |
d. All of these
|
|
|
The prefab work group is an invention of the _______________ service industry.
Choose one answer. a. Italian b. American c. European d. African |
b. American
|
|
|
Directional groups are usually less dependent on the communication competencies of individuals than they are on the information seeking and processes the group adopts for problem solving and decision-making.
|
True
|
|
|
Groups that meet regularly to identify and propose solutions to problems affecting product or process quality are known as:
Choose one answer. a. Task force groups b. Quality teams c. Prefab groups d. Project teams |
b. Quality teams
|
|
|
The success of quality teams in _______________ and increasing concern for product quality in _______________ have generated intense interest in this quality control device.
Choose one answer. a. Japan; the U.S. b. the U.S.; Europe c. Europe; Japan d. none of these |
a. Japan; the U.S.
|
|
|
What task force groups _________________, steering committees _______________.
Choose one answer. a. recommend; implement b. implement; recommend c. recommend; analyze d. initiate; recommend |
a. recommend; implement
|
|
|
Steering committees are charged with implementing organizational:
Choose one answer. a. Plans b. Processes c. Change d. All of the above |
d. All of the above
|
|
|
Social support groups are:
Choose one answer. a. Quality teams b. Steering committees c. Focus groups d. All of these e. None of these |
d. All of these
|
|
|
Social support groups are a vital part of an organization.
|
True
|
|
|
When members perform group task roles, they make suggestions, contribute new and old ideas, ask for facts, and provide information important for the group to make decisions.
|
False
|
|
|
Task roles promote social support among group members.
|
False
|
|
|
Norms are rules that dictate expected behavior in a group.
|
True
|
|
|
Avoidance of self-centered roles is essential to profitable group participation.
|
True
|
|
|
Research supports the notion that groups with high synergy generally produce more creative ideas, generate better products, and are considered as a whole to be more effective groups without this intangible but important element.
|
True
|
|
|
Suppressing differences of opinion in a group is a positive behavior which benefits the group in the long run.
|
False
|
|
|
Using a power position to sway the decisions of others is necessary and is considered a positive behavior.
|
False
|
